Course Summary
Learn IT operations best-practices with the ITIL® V3 Certification
As business needs change, so do the demands on IT. ITIL® Version 3 (V3) meets ITs growing demands by providing a repeatable framework for IT processes, clearly identifies roles & responsibilities, reduces costs, and improves the ability to measure performance.
What you will get from this course
- Earn your ITIL® V3 Foundations Certification from the comfort of your office 3 hours a day in 3 days and earn 10 contact hours (PDUs).
- This is a bridge course for those that already have an ITIL® v1 or v2 certification.
- Interactive course curriculum with the exam on the last day
- Earn .5 credits towards 22 required to achieve the ITIL Expert™ Certification
- Live, instructor led virtual course
In the spring of 2007, a long-awaited update to the best practice guidance of the IT Infrastructure Library™ was released. Known as ITIL® Version 3 (V3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value.
This ITIL® V3 Foundation bridge course is offered in partnership with ITSM Academy and is a three (3) day journey through the five (5) stages of the ITIL® Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Embedded into the course is our unique interactive curriculum that brings processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. This successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a real world situation
- Learn different perspectives
- Reinforce examinable concepts
Duration
3 days.
Audience
Project, program, business, and IT managers looking to update their understanding of IT service management processes to the new ITIL v3. Students must already have an ITIL v1 or v2 certification number to be eligible for this class.
ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- System Integrators
- Help Desk / Service Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
Additional Notes
Price
Our ITIL® v3 Bridge Course is $595. To see how we compare against our competitors, go here.
Prerequisites
This bridge course requires that students provide a proof of ITIL® v1/v2 certification two weeks before the course date. Students should also come ready to participate in lively discussions about process improvements, benefits and challenges.
Certification
Successfully passing (65%) the 30 minute exam, consisting of 20 multiple choice questions.
The certification exam will take place over the web. Students will also be able to choose the time, place, and proctor of the exam.
Instructors
Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
Money Back Guarantee
We are so confident in our courses that we guarantee you pass the ITIL® test. However, if you don’t pass the exam, we will pay for you to take the exam up to three times. We also will allow you to take the course a second time for free.
Why us?
Outline
- ITIL Fundamentals®
- Understand the differences and similarities between ITIL® v2 and v3
- The Service Lifecycle
- Service Management processes
- Roles, responsibilities, and Organizational Impact
- Understand ITIL® v3 Key Kers
- Exam
PMI is a registered mark of the Project Management Institute, Inc.
ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
