Course Summary
ITIL V3 Foundation Certification
Learn IT operations best-practices to increase efficiency and ROI
As business needs change, so do the demands on IT. ITIL® Version 3 (V3) meets ITs growing demands by providing a repeatable framework for IT processes, clearly identifies roles & responsibilities, reduces costs, and improves the ability to measure performance.
What you will get from this course
- 3-day ITIL V3 Foundation Certification course satisfying 22 contact hours (PDUs)
- Interactive course curriculum with the exam on the last day
- Earn 2 credits towards 22 required to achieve the ITIL Expert™ Certification
- Flexible schedules and convenient Bay Area locations
In the spring of 2007, a long-awaited update to the best practice guidance of the IT Infrastructure Library™ was released. Known as ITIL® Version 3 (V3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value.
This ITIL® V3 Foundation certification course is offered in partnership with ITSM Academy and is a three (3) day journey through the five (5) stages of the ITIL® Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Embedded into the course is our unique interactive curriculum that brings processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. This successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a real world situation
- Learn different perspectives
- Reinforce examinable concepts
More Course Details
Duration
3 days, 9 hours per day.
Audience
Project, program, business, and IT managers looking for a deeper understanding of IT service management processes or anyone who wants to earn the ITIL v3 Foundation® certification.
ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- System Integrators
- Help Desk / Service Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
Additional Notes
Prerequisites
All you need is familiarity with IT services, organizations, responsibilities, and processes. Students should come ready to participate in lively discussions about process improvements, benefits and challenges.
Certification
Successfully passing (65%) the 60 minute exam, consisting of 26 multiple choice questions.
Instructors
Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
Money Back Guarantee
We are so confident in our courses that we guarantee you pass the ITIL® test. However, if you don’t pass the exam, we will pay for you to take the exam up to three times. We also will allow you to take the course a second time for free.
Why us?
Outline
-
- ITIL Fundamentals®
- Service Management as a practice
- The Service Lifecycle
- Service Management processes
- ITIL v3 ® Models
- Roles, responsibilities, and Organizational Impact
- Leveraging Technology
- Case Studies
- Exam
PMI is a registered mark of the Project Management Institute, Inc.
ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
Training Schedule
| Location | May 2013 | Jun 2013 | Jul 2013 | Aug 2013 |
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