Course Summary
Virtual ITIL V3 Foundation Bridge Course
Learn the New Elements of ITIL®V3
Our Accredited ITIL® Version 3 (V3) Virtual Foundation Bridge Course is for professionals holding previous ITIL® (V1/V2) Foundation certificates and who are interested in the new elements of ITIL® V3 and the impact to their organization. The course provides candidates interested in advanced courses an accelerated route to V3 knowledge.
What you will get from this course
- Understand the differences between V2 and V3
- Explore the ITIL® service lifecycle
- Understand ITIL® V3 key terms and concepts
In the spring of 2007, a long-awaited update to the best practice guidance of the IT Infrastructure Library™ was released. Known as ITIL® Version 3 (V3), the books are framed around the Service Lifecycle, taking a holistic approach to managing services and delivering business value.
This ITIL® V3 Foundation certification course is offered in partnership with ITSM Academy and is a three (3) day journey through the five (5) stages of the ITIL® Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Embedded into the course is our unique interactive curriculum that brings processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. This successfully enables active learning by encouraging participants to:
- Discuss and understand pure ITIL® concepts
- Apply concepts to a real world situation
- Learn different perspectives
- Reinforce examinable concepts
More Course Details
Duration
3 days.
Audience
Project, program, business, and IT managers looking for a deeper understanding of IT service management processes or anyone who wants to earn the ITIL v3 Foundation® certification.
ITIL® Foundation training is essential for anyone involved in the internal or external delivery of IT services:
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- System Integrators
- Help Desk / Service Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
Prerequisites
ITIL® Foundation certification.
Certification
Successfully passing (65%) the 30 minute exam, consisting of 20 multiple choice questions.
Instructors
Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios. Using the highest quality content, this training style encourages active group participation, allowing all learners to bring from class a wealth of practical knowledge.
Money Back Guarantee
We are so confident in our courses that we guarantee you pass the ITIL® test. However, if you don’t pass the exam, we will pay for you to take the exam up to three times. We also will allow you to take the course a second time for free.
