Course Summary
In this course students will understand how discussions turn into conflicts, and how to control, use and resolve conflicts to the benefit of the project.
Duration
4 hours.
Audience
Project and program managers, business and IT managers, team leaders and product managers.
Additional Notes
Instructor
Chris Marr is an instructor with over nine years experience managing large Weblogic and Comergent projects and programs to support convergence, process engineering, outsourcing, and business continuity to a multitude of vertical markets including Technology, Retail, Financial Services, Healthcare and many more. Chris has also successfully led a $150M PMO in Europe. Chris’s technical experience covers VoIP, IP Telephony, call & contact centers, LAN/WAN technologies and facilities. Chris was educated in Electronic Engineering in Southampton, England and was certified PMP in 2003.
Pricing Option
Quantity discounts are available for this course. This course can be bundled with other cPrime University modules to build a custom training solution for your organization.
Outline
- What is conflict?
- How we allow ourselves to get into situations of conflict
- The value of conflict
- Conflict styles
- The process for handling and resolving conflict
- Workshop: Arguments and Results
