Atlassian ITSM

Enjoy this introductory webinar and see if ITSM is right for you.

Introduction

Challenges Facing IT Teams

Atlassian’s Approach to ITSM

Incident Management

Other ITSM Processes

Scaling Service Desk

Customer Success Stories

Make Service Management Easy and Responsive

Take a modern, flexible approach to ITSM with an ITIL certified service desk that’s easy to use. Integrate JIRA Service Desk with Confluence and create a self-service knowledge base to deflect tickets and save time.

Build Trust with Real-Time Incident Communication

StatusPage makes it easy to communicate downtime, incidents, and scheduled maintenance to customers and employees. Pipe status updates into HipChat rooms to keep the whole team on the same page. Integrate with JIRA Service Desk to display status information at the top of your service desk portal, reducing the number of tickets filed during an incident.

Work Together on a Whole New Level

Atlassian’s team collaboration platform, Confluence, allows you to create, share and collaborate on projects all in one place so your projects move forward faster.