Atlassian ITSM

Atlassian ITSM

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Enjoy this introductory webinar and see if ITSM is right for you.

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Introduction

 


Challenges Facing IT Teams

 


Atlassian’s Approach to ITSM

 


Incident Management

 


Other ITSM Processes

 


Scaling Service Desk

 


Customer Success Stories

 





Make Service Management Easy and Responsive

  • Take a modern, flexible approach to ITSM with an ITIL certified service desk that’s easy to use. Integrate JIRA Service Desk with Confluence and create a self-service knowledge base to deflect tickets and save time.
  • Build Trust with Real-Time Incident Communication

  • StatusPage makes it easy to communicate downtime, incidents, and scheduled maintenance to customers and employees. Pipe status updates into HipChat rooms to keep the whole team on the same page. Integrate with JIRA Service Desk to display status information at the top of your service desk portal, reducing the number of tickets filed during an incident.
  • Work Together on a Whole New Level

  • Atlassian’s team collaboration platform, Confluence, allows you to create, share and collaborate on projects all in one place so your projects move forward faster.