Skip to content

Pages

Courses

ALL COURSES

Resources

ALL RESOURCES

Blogs

ALL BLOGS
Use coupon code LEARN21 at checkout for 21% off any course. Valid through 9/30/21.
*Offer excludes Scaled Agile (SAFe®) courses, CSP-SM and private team training.

Building Better Work Relationships

Learn why successful work relationships help build successful careers!

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

AMA Logo

 

    Available formats for this course
    In-Person
    Live Online
    Private Team Training
    Duration
    3 days/24 hours of instruction
    Education Credits
    12 PDUs
    12 PDUs
    Public Classroom Pricing

    Starting at: $2545(USD)

    $3300(CAD)

    GSA Price: $2160

    Group Rate: $2545

    Part 1: Effective Workplace Relationships

    Part 2: Communication and Perceptions

    Part 3: Investigating Emotions and Emotional Intelligence

    Part 4: Building Better Relationships with Ourselves and Others

    Part 5: Relationship Building

    Part 6: Expressing Needs Within Relationships

    Part 7: Relational Communication

    Part 8: Relational Listening

    Part 9: Assessing Relational Change and Conflict

    • Managers
    • Team Members
    • People seeking to drive results by applying effective communication

    • Build better rapport and gain the trust of your colleagues
    • Discover the basic competencies critical to solid work relationships
    • Develop flexibility in actions, thoughts, and feelings to better handle any situation
    • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
    • Influence and motivate others to first-rate performance
    • Learn how to use direct and indirect messages accurately
    • Build your self-esteem as you discover a new self-awareness
    • Identify strengths, weaknesses, and opportunities in your work relationships
    • Understand values, beliefs, attitudes, and perceptual processes
    • Understand emotions and how they translate into emotional intelligence
    • Master the keys to excellent communication: observe, listen, analyze, plan, communicate

    For Classroom or Live Online programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee.
     

    Building Better Work Relationships Schedule

    Location
    Date
    Register
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHKNQA5', 'startDate' => '2021-08-09', 'startTime' => '2:00 AM', 'endDate' => '2021-08-12', 'endTime' => '5:00 PM', 'name' => 'AMA10223505VCL07', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Aug 9th - 12th 2:00 AM - 5:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHJVQA5', 'startDate' => '2021-08-19', 'startTime' => '10:00 AM', 'endDate' => '2021-08-20', 'endTime' => '5:00 PM', 'name' => 'AMA10223505VCL02', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Aug 19th - 20th 10:00 AM - 5:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHK4QAP', 'startDate' => '2021-08-30', 'startTime' => '11:00 AM', 'endDate' => '2021-08-31', 'endTime' => '6:00 PM', 'name' => 'AMA10223505VCL05', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Aug 30th - 31st 11:00 AM - 6:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHJWQA5', 'startDate' => '2021-09-09', 'startTime' => '10:00 AM', 'endDate' => '2021-09-10', 'endTime' => '5:00 PM', 'name' => 'AMA10223505VCL03', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Sep 9th - 10th 10:00 AM - 5:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHK5QAP', 'startDate' => '2021-09-20', 'startTime' => '11:00 AM', 'endDate' => '2021-09-21', 'endTime' => '6:00 PM', 'name' => 'AMA10223505VCL06', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Sep 20th - 21st 11:00 AM - 6:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHJXQA5', 'startDate' => '2021-10-04', 'startTime' => '10:00 AM', 'endDate' => '2021-10-05', 'endTime' => '5:00 PM', 'name' => 'AMA10223506VCL', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Oct 4th - 5th 10:00 AM - 5:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHJYQA5', 'startDate' => '2021-10-28', 'startTime' => '10:00 AM', 'endDate' => '2021-10-29', 'endTime' => '5:00 PM', 'name' => 'AMA10223506VCL02', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Oct 28th - 29th 10:00 AM - 5:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHJZQA5', 'startDate' => '2021-11-04', 'startTime' => '10:00 AM', 'endDate' => '2021-11-05', 'endTime' => '5:00 PM', 'name' => 'AMA10223506VCL03', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Nov 4th - 5th 10:00 AM - 5:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHK6QAP', 'startDate' => '2021-11-15', 'startTime' => '11:00 AM', 'endDate' => '2021-11-16', 'endTime' => '6:00 PM', 'name' => 'AMA10223506VCL05', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Nov 15th - 16th 11:00 AM - 6:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHJaQAP', 'startDate' => '2021-12-02', 'startTime' => '10:00 AM', 'endDate' => '2021-12-03', 'endTime' => '5:00 PM', 'name' => 'AMA10223506VCL04', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Dec 2nd - 3rd 10:00 AM - 5:00 PM ET
    $2545(usd)
    CPSFDC\Entity\Session::__set_state(array( 'entitySanitizer' => 'CPSFDC\\Utils\\Sanitizers\\SessionSanitizer', 'sfId' => 'a011G00000YFHKOQA5', 'startDate' => '2021-12-13', 'startTime' => '2:00 AM', 'endDate' => '2021-12-16', 'endTime' => '5:00 PM', 'name' => 'AMA10223506VCL06', 'standardCourseFee' => '2545', 'standardCourseFeeCAD' => '3300', 'standardCourseFeeEUR' => '2300', 'courseId' => 'AMABBWR', 'course' => 'a001G00000CCW8OQAX', 'courseSfId' => 'a001G00000CCW8OQAX', 'courseName' => 'Building Better Work Relationships', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => '', 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => '', 'certificationName' => '', 'pdus' => '12', 'deliveryModalities' => 'In-Person;Live Online', 'fullFacilityAddress' => 'Live Instructor-Led Online Training
    Please call Cprime for location details
    at 1-877-800-5221
    , LOL', 'gtr' => '', ))
    Live, Online Training
    Dec 13th - 16th 2:00 AM - 5:00 PM ET
    $2545(usd)

    Request Private Team Training