Building Better Work Relationships

Part 1: Effective Workplace Relationships

Part 2: Communication and Perceptions

Part 3: Investigating Emotions and Emotional Intelligence

Part 4: Building Better Relationships with Ourselves and Others

Part 5: Relationship Building

Part 6: Expressing Needs Within Relationships

Part 7: Relational Communication

Part 8: Relational Listening

Part 9: Assessing Relational Change and Conflict

• Managers
• Team Members
• People seeking to drive results by applying effective communication

• Build better rapport and gain the trust of your colleagues
• Discover the basic competencies critical to solid work relationships
• Develop flexibility in actions, thoughts, and feelings to better handle any situation
• Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
• Influence and motivate others to first-rate performance
• Learn how to use direct and indirect messages accurately
• Build your self-esteem as you discover a new self-awareness
• Identify strengths, weaknesses, and opportunities in your work relationships
• Understand values, beliefs, attitudes, and perceptual processes
• Understand emotions and how they translate into emotional intelligence
• Master the keys to excellent communication: observe, listen, analyze, plan, communicate

For Classroom or Live Online programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee.