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*Offer available until 12/31/2020. Some exclusions apply. Not valid for eLearnings, SAFe®, or Scrum Certification courses.

Elicitation and Collaboration Workshop

Business Analysis' main purpose is to enable changes in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. To accomplish that, business analysts must elicit information from stakeholders and/or other sources, that can help teams discover and understand the business need (problems, opportunities, expected benefits/value, capabilities/capabilities gap, context). With that information, business analysts collaborate with business and solution stakeholders to define requirements and designs for implementing solutions (or changes to solutions) that can address that business need. All this information (elicitation results and requirements/designs) must also be communicated and confirmed/validated with all stakeholders.

In this course you will learn the critical knowledge/skills and techniques that can be used to perform the elicitation and collaboration tasks, based on recommendations provided by IIBA in the BABOK v3 Guide.

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.

In this course, you will learn and use/practice the following tools and techniques (that you can put together in an Elicitation and Collaboration toolkit*):

  • Document Analysis
  • Brainstorming
  • Stakeholder List, Map, or Personas
  • Interviews (planning, conducting, follow-up)
  • Workshops
  • Concept Modeling
  • Reviews
  • Lessons Learned
  • Other techniques, based on students' expectations and/or instructor choices based on class discussions
     

Note: You will also learn how to customize this toolkit to specific characteristics of your own project or organization (by adding other tools/techniques, removing tools/techniques that you don't need, changing/improving existing tools & techniques).

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.

At the end of this course you will be able to:

Available formats for this course
In-Person
Live Online
Corporate
Corporate Online
Duration
2 days/16 hours of instruction
Education Credits
14 PDUs
1 Leadership PDUs
1 Strategy PDUs
12 Technical PDUs
1 ACP PDUs
12 PBA PDUs
1 RMP PDUs
1.75 SP PDUs
14 PDUs

Starting at: $1295

Get the full details on this course Download the .PDF Brochure

Part 1: Business Analysis Core Concepts

  1. What is Business Analysis? What is a Requirement?
  2. Requirement Levels & Types
  3. Requirements Engineering/SDLC
  4. Costs of Changing/Fixing Requirements
  5. Business Analysis Profession (IIBA®, PMI®)
  6. BABOK™: BA Core Concepts Model™ (BACCM™), Knowledge Areas, Tasks, Tools/Techniques
  7. IIBA® Competency Model

Part 2: Elicitation & Collaboration: Intro/Core Concepts

  1. Purpose
  2. Basic terms: Elicitation, Collaboration
  3. Tasks
  4. E&C in the context of BACCMTM
  5. Inputs and Outputs

Exercise: Preparation for Elicitation

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Mission/Vision (Document analysis)
    • Stakeholder Analysis (Stakeholder Lists, Maps, or Personas)
    • Planning Interviews (Brainstorming)

Exercise: Conduct Elicitation

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Business Concepts (Document analysis, Concept modeling)
    • Process info (Interview)

Exercise: Confirm Elicitation Results

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Class discussion: "Confirm Elicitation Results" vs. "Communicate BA Information"
    • Best Practices (Brainstorming)

Exercise: Communicate BA Information

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Communicate BA Info (Reviews)

Exercise: Manage Stakeholder Collaboration

  1. Purpose
  2. Inputs and Outputs
  3. Sub-tasks
  4. Common Tools/Techniques
  5. Practice:
    • Lessons Learned
    • Elicitation & Collaboration in Context of…
    • Other Knowledge Areas
    • BA Perspectives (Traditional/Agile, BPM, etc.)
    • Other disciplines (IIBA® vs PMI®)

Part 3: Course Wrap-up

  1. Lessons-learned & conclusions
  2. Evaluations & Educational credits
  3. Contact and support information

Exercise: Case Study: A real-life like project is used to practice the Elicitation & Collaboration tasks and tools/techniques learned in class

  1. REFERENCES/APPENDIX: A reference list of the common Elicitation & Collaboration techniques (basic and more advanced) is included in the course materials
  2. Details for each included technique:
    • Purpose
    • When (in Elicitation & Collaboration) is it used?
    • Advantages & Disadvantages
    • Example(s)

This course is primarily for you if you:

  • Have the title/role of Business Analyst (all levels)
  • Have another title (e.g. Product Owner/Manager, Project Manager, Systems Analyst, Developer, etc.) and part of your responsibilities is to elicit (or facilitate elicitation of) information from documents and/or through collaboration with stakeholders, in order to understand a business need and/or define requirements/designs for a solution(s) to that business need
  • Want/plan to become a certified Business Analyst (by IIBA, PMI, or other certification organizations

This course is also beneficial to you if you:

  • Participate in Elicitation and Collaboration and need to understand how it works and/or how to improve it
  • Influence and/or want to standardize how Elicitation and Collaboration should be done in your organization

Elicitation and Collaboration Workshop Schedule

Location
Date
Price
Register
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Live, Online Training
Nov 2nd - 4th 12:00PM - 4:30PM ET
$1295
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Live, Online Training
Dec 1st - 3rd 12:00PM - 4:30PM ET
$1295
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Live, Online Training
Jan 5th - 7th 12:00 PM - 4:30 PM ET
$1295
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Live, Online Training
Mar 22nd - 24th 12:00 PM - 4:30 PM ET
$1295
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Live, Online Training
May 17th - 19th 12:00 PM - 4:30 PM ET
$1295
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Live, Online Training
Jul 13th - 15th 12:00 PM - 4:30 PM ET
$1295
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Live, Online Training
Sep 20th - 22nd 12:00 PM - 4:30 PM ET
$1295
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Live, Online Training
Nov 16th - 18th 12:00 PM - 4:30 PM ET
$1295

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