Skip to content
Search upcoming classes
Course Name
Location
Date
Price
Register
Get $250 OFF select training courses for a limited time with code CPL250.*
*Offer available until 12/31/2020. Some exclusions apply. Not valid for eLearnings, SAFe®, or Scrum Certification courses.

How to Communicate with Diplomacy, Tact and Credibility

It takes a special set of skills to hear others clearly and respond appropriately when feeling challenged or overwhelmed. Such skills are also necessary for effective collaborations and diplomatic interactions. This interactive seminar will give you valuable insights into your communication style and that of others—and provide you with hands-on skills for productively receiving and transmitting information, ideas, thoughts, feelings and needs.

Available formats for this course
In-Person
Live Online
Corporate
Corporate Online
Duration
2 days/16 hours of instruction

Starting at: $2445

Get the full details on this course Download the .PDF Brochure

Part 1: Learning Objectives

  1. Apply Diplomacy and Tact to Be a Credible and Effective Communicator
  2. Manage the Impact to Your Image
  3. Define and Leverage Your Communication Style
  4. Utilize Effective Communication Skills
  5. Demonstrate Good Listening Skills

Part 2: The Importance of Perceptions

  1. Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
  2. Describe How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication

Part 3: Communication Style Differences

  1. Explain How Style Impacts the Image Others Have of You
  2. Evaluate the Opportunities and Challenges of Your Style in Working with Others
  3. Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Part 4: Effective and Powerful Communication

  1. Remove the Roadblocks to Effective Communication
  2. Explain How to Positively Impact the Visual, Verbal and Vocal Components of Communication
  3. Describe the Know-Feel-Do Model of Communicating
  4. Practice Good Communication Skills

Part 5: Effective Listening Skills

  1. Identify the Barriers and Obstacles to Effective Listening
  2. Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact and Credibility

Part 6: Diplomacy, Tact and Credibility

  1. Define the Five Actions That Make for Credible Communication
  2. Recognize How to Utilize Diplomacy and Tact When Communicating with Others
  3. Apply Diplomacy, Tact and Credibility Skills to Create More Effective Communication

 

All professionals who want to advance their credibility with diplomatic communication.

For Classroom or Live Online programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee.

How to Communicate with Diplomacy, Tact and Credibility Schedule

Location
Date
Price
Register
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VMnoPQAT', 'startDate' => '2020-10-29', 'startTime' => '11:00 AM', 'endDate' => '2020-10-30', 'endTime' => '6:00 PM', 'name' => 'AMA10220602VCL03', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Oct 29th - 30th 11:00 AM - 6:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VMnoQQAT', 'startDate' => '2020-11-02', 'startTime' => '10:00 AM', 'endDate' => '2020-11-03', 'endTime' => '5:00 PM', 'name' => 'AMA10220602VCL04', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Nov 2nd - 3rd 10:00 AM - 5:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VN8SkQAL', 'startDate' => '2020-11-09', 'startTime' => '2:00 PM', 'endDate' => '2020-11-12', 'endTime' => '5:00 PM', 'name' => 'AMA10220602VCL11', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Nov 9th - 12th 2:00 PM - 5:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VMnoRQAT', 'startDate' => '2020-11-16', 'startTime' => '11:00 AM', 'endDate' => '2020-11-17', 'endTime' => '6:00 PM', 'name' => 'AMA10220602VCL05', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Nov 16th - 17th 11:00 AM - 6:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VMnoSQAT', 'startDate' => '2020-11-23', 'startTime' => '10:00 AM', 'endDate' => '2020-11-24', 'endTime' => '5:00 PM', 'name' => 'AMA10220602VCL06', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Nov 23rd - 24th 10:00 AM - 5:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VN8SlQAL', 'startDate' => '2020-11-30', 'startTime' => '2:00 PM', 'endDate' => '2020-12-03', 'endTime' => '5:00 PM', 'name' => 'AMA10220602VCL12', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Nov 30th - Dec 3rd 2:00 PM - 5:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VMnoTQAT', 'startDate' => '2020-12-07', 'startTime' => '10:00 AM', 'endDate' => '2020-12-08', 'endTime' => '5:00 PM', 'name' => 'AMA10220602VCL07', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Dec 7th - 8th 10:00 AM - 5:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VMnoUQAT', 'startDate' => '2020-12-14', 'startTime' => '10:00 AM', 'endDate' => '2020-12-15', 'endTime' => '5:00 PM', 'name' => 'AMA10220602VCL08', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Dec 14th - 15th 10:00 AM - 5:00 PM ET
$2445
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VMnoVQAT', 'startDate' => '2020-12-21', 'startTime' => '10:00 AM', 'endDate' => '2020-12-22', 'endTime' => '5:00 PM', 'name' => 'AMA10220602VCL09', 'standardCourseFee' => 2445.0, 'courseId' => 'AMADTC', 'course' => 'a001G00000CCktAQAT', 'courseSfId' => 'a001G00000CCktAQAT', 'courseName' => 'How to Communicate with Diplomacy, Tact and Credibility', 'instructorId' => '151037', 'instructorSfId' => 'a023700000eNBG0AAO', 'instructorDisplayName' => 'American Management Association', 'instructorName' => 'American Management Association', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso4hQAB', 'subjectName' => 'Management', 'specialitySfId' => 'a051G00000JspbGQAR', 'specialityName' => 'Leadership', 'expertiseSfId' => 'a051G00000JspbpQAB', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => NULL, 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), ))
Live, Online Training
Dec 21st - 22nd 10:00 AM - 5:00 PM ET
$2445

Learn more about corporate team training