Skip to content
Search upcoming classes
Course Name
Location
Date
Price
Register

ITIL Foundation

Get certified in the global standard for IT Service Management by the leading provider of certified ITIL training and exams.

Just as PMI has set the standards for Project Management around the world, ITIL® is the most widely accepted approach to IT Service Management in the world. This three-day course introduces the fundamentals of IT Service Management (ITSM) based on ITIL (2011) of the IT Infrastructure Library (ITIL). Originating in the UK, ITIL has been adopted for its proven ability to help IT departments cut costs and improve service. The purpose of the ITIL Foundation certificate is to understand ITIL terminology, structure, basic concepts, and the core principles of IT Service Management best practices.

IT is the world's best success story. No industry has grown as fast or changed with such lightning speed. Yet, IT service retains a lingering perception of being non-responsive to customer needs that can only be corrected by being better connected with the business component of the organization. ITIL practices can cut costs, improve support, and identify business opportunities. The ITIL Foundation demonstrates how to incorporate ITIL principles easily and effectively. This three-day course prepares IT professionals with the key IT Service Management concepts and processes of ITIL and offers them the skills to pass the one-hour, 40-question certification exam to become ITIL Foundation certified. This certification is the core and the first step in the array of ITIL certifications and ASPE offers this fully accredited course to support your career goals.

This ITIL Exam Prep course includes handouts and references for use after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. Our goal is to help you succeed in this critical skill certification. An exam voucher is included as part of the course fee. ITIL Foundation Exam is administered on the third day of the course.

*This course is available as 18 hours of Self-Paced eLearning.

Available formats for this course
In-Person
Live Online
Corporate
Corporate Online
Duration
3 days/24 hours of instruction
Education Credits
18 PDUs
18 PDUs
Pricing

Starting at: $2495

GSA Price: $2120

Group Rate: $2395

Get the full details on this course. Download the .PDF Brochure below:

Part 1: Introduction to ITIL® and IT Service Management

  1. History
  2. ITIL Terms
  3. The ITIL Service Lifecycle Model
    • Service Strategy Overview
    • Service Design Overview
    • Service Transition Overview
    • Service Operation Overview
    • Continual Service Improvement Overview
    • Service Life Cycle Key Links
  4. Service Management Model

Case Study: ITIL Life Cycle in the Case Study Organization 
Exam Questions: ITIL & Service Management

Part 2: Continual Service Improvement

  1. Purpose, Objectives, Scope and Value of Continual Service Improvement
  2. ITIL Terms & Concepts
  3. Service Management Functions
    • Service Desk
    • IT Operations Management
    • Technical Management
    • Application Management
  4. Continual Service Improvement Key Concepts
    • The Deming Cycle
    • Continual Service Improvement Approach
    • Metrics
  5. Continual Service Improvement Process
  • The Seven-Step Improvement Process Overview

Case Study: Apply Continual Service Improvement concepts to the Case Study Organization 
Exam Questions: Continual Service Improvement

Part 3: Service Operation

  1. Purpose, Objectives, Scope and Value of Service Operation
  2. Processes
  • Incident Management
  • Problem Management Overview
  • Event Management Overview
  • Request Fulfillment Overview
  • Access Management Overview

Case Study: Apply Service Operation concepts to the Case Study Organization 
Exam Questions: Service Operation

Part 4: Service Transition

  1. Purpose, Objectives, Scope and Value of Service Transition
  2. Processes
  • Transition Planning and Support Overview
  • Change Management
  • Release and Deployment Management Overview
  • Service Asset and Configuration Management Overview
  • Knowledge Management Overview

Case Study: Apply Service Transition concepts to the Case Study Organization 
Exam Questions: Service Transition

Part 5: Service Design 

  1. Purpose, Objectives, Scope and Value of Service Design
  2. Key Concepts
    • 4 P's of Service Design
    • 5 Service Design Aspects
    • Service Design Package
  3. Processes
  • Design Coordination Overview
  • Service Catalog Management Overview
  • Service Level Management
  • Supplier Management Overview
  • Capacity Management Overview
  • Availability Management Overview
  • IT Service Continuity Management Overview
  • Information Security Management Overview

Case Study: Apply Service Design concepts to the Case Study Organization 
Exam Questions: Service Design

Part 6: Service Strategy 

  1. Purpose, Objectives, Scope and Value of Service Strategy
  2. Processes
  • Service Portfolio Management Overview
  • Business Relationship Management Overview
  • Financial Management for IT Services Overview

Case Study: Apply Service Strategy concepts to the Case Study Organization 
Exam Questions: Service Strategy

Part 7: Wrap-Up and Review

  1. The ITIL Service Lifecycle Model Review
  2. Service Strategy Review
  3. Service Design Review
  4. Service Transition Review
  5. Service Operation Review
  6. Continual Service Improvement Review

Part 8: Course Recap

  1. Mock Exam Prep
  2. Mock Exam
  3. Mock Exam Score
  4. Exam Prep
  5. Exam

 

  • IT Managers
  • Application Developers
  • IT Consultants
  • Project Managers
  • Business Process Professionals
  • Systems Integrators
  • Business Analysts
  • IT Operations Managers
  • Service Desk Managers
  • IT Operations and Support Professionals

  • Acquire the key Concepts and Definitions - the key Principles and Models
  • Recognize how IT Services create value for the business and the importance of IT Service Management in making this happen
  • Develop the skills, information, and confidence to pass the ITIL Foundation Certification Exam
  • Ensure the IT facilities and services can be recovered as required by the business
  • Better manage customer expectations by agreeing together about IT service level targets
  • Discover how to become more proactive to ensure that customers' requirements are understood and met
  • Account for all IT assets, configurations and services and ensure the accuracy of that information
  • Learn how each stage of the service lifecycle contributes to the overall service and how each process and role plays a part
  • Respond more effectively to failures and permanently resolve them by learning the difference between incidents, problems and known errors

In order to receive a refund for prepayment, you must cancel or reschedule your registration 16 or more calendar days before the start date of your scheduled class. Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.
Rescheduling is permitted at any time with 16 or more calendar days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

ITIL Foundation Schedule

Location
Date
Price
Register
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOJQA1', 'startDate' => '2021-02-01', 'startTime' => '8:30 am', 'endDate' => '2021-02-03', 'endTime' => '4:30 pm', 'name' => 'GK20003VCL05', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Feb 1st - 3rd 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBibSQAT', 'startDate' => '2021-02-01', 'startTime' => '8:30 am', 'endDate' => '2021-02-03', 'endTime' => '4:30 pm', 'name' => 'GK20003VCL13', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Feb 1st - 3rd 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOKQA1', 'startDate' => '2021-02-16', 'startTime' => '8:30 am', 'endDate' => '2021-02-18', 'endTime' => '4:30 pm', 'name' => 'GK20003VCL06', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Feb 16th - 18th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBltJQAT', 'startDate' => '2021-02-16', 'startTime' => '8:30 am', 'endDate' => '2021-02-18', 'endTime' => '4:30 pm', 'name' => 'GK20003VCL14', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Feb 16th - 18th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOLQA1', 'startDate' => '2021-02-22', 'startTime' => '11:30 am', 'endDate' => '2021-02-24', 'endTime' => '7:30 pm', 'name' => 'GK20003VCL07', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Feb 22nd - 24th 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOMQA1', 'startDate' => '2021-03-01', 'startTime' => '9:30 am', 'endDate' => '2021-03-03', 'endTime' => '5:30 pm', 'name' => 'GK20003VCL08', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Mar 1st - 3rd 9:30 am - 5:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqONQA1', 'startDate' => '2021-03-08', 'startTime' => '11:30 am', 'endDate' => '2021-03-10', 'endTime' => '7:30 pm', 'name' => 'GK20003VCL09', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Mar 8th - 10th 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOOQA1', 'startDate' => '2021-03-15', 'startTime' => '8:30 am', 'endDate' => '2021-03-17', 'endTime' => '4:30 pm', 'name' => 'GK20003VCL10', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Mar 15th - 17th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOPQA1', 'startDate' => '2021-03-22', 'startTime' => '9:30 am', 'endDate' => '2021-03-24', 'endTime' => '5:30 pm', 'name' => 'GK20003VCL11', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Mar 22nd - 24th 9:30 am - 5:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOQQA1', 'startDate' => '2021-03-29', 'startTime' => '8:30 am', 'endDate' => '2021-03-31', 'endTime' => '4:30 pm', 'name' => 'GK20003VCL12', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Mar 29th - 31st 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxVQAX', 'startDate' => '2021-04-05', 'startTime' => '11:30 am', 'endDate' => '2021-04-07', 'endTime' => '7:30 pm', 'name' => 'GK20004VCL05', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Apr 5th - 7th 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxWQAX', 'startDate' => '2021-04-12', 'startTime' => '8:30 am', 'endDate' => '2021-04-14', 'endTime' => '4:30 pm', 'name' => 'GK20004VCL06', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Apr 12th - 14th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxXQAX', 'startDate' => '2021-04-19', 'startTime' => '11:30 am', 'endDate' => '2021-04-21', 'endTime' => '7:30 pm', 'name' => 'GK20004VCL07', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Apr 19th - 21st 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxYQAX', 'startDate' => '2021-04-26', 'startTime' => '8:30 am', 'endDate' => '2021-04-28', 'endTime' => '4:30 pm', 'name' => 'GK20004VCL08', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Apr 26th - 28th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxZQAX', 'startDate' => '2021-05-03', 'startTime' => '11:30 am', 'endDate' => '2021-05-05', 'endTime' => '7:30 pm', 'name' => 'GK20004VCL09', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
May 3rd - 5th 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxaQAH', 'startDate' => '2021-05-10', 'startTime' => '8:30 am', 'endDate' => '2021-05-12', 'endTime' => '4:30 pm', 'name' => 'GK20004VCL10', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
May 10th - 12th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxbQAH', 'startDate' => '2021-05-17', 'startTime' => '11:30 am', 'endDate' => '2021-05-19', 'endTime' => '7:30 pm', 'name' => 'GK20004VCL11', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
May 17th - 19th 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxcQAH', 'startDate' => '2021-05-24', 'startTime' => '8:30 am', 'endDate' => '2021-05-26', 'endTime' => '4:30 pm', 'name' => 'GK20004VCL12', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
May 24th - 26th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VP54nQAD', 'startDate' => '2021-06-07', 'startTime' => '11:30 am', 'endDate' => '2021-06-09', 'endTime' => '7:30 pm', 'name' => 'GK20004VCL', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jun 7th - 9th 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VP54oQAD', 'startDate' => '2021-06-14', 'startTime' => '8:30 am', 'endDate' => '2021-06-16', 'endTime' => '4:30 pm', 'name' => 'GK20004VCL02', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jun 14th - 16th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VP54pQAD', 'startDate' => '2021-06-21', 'startTime' => '8:30 am', 'endDate' => '2021-06-23', 'endTime' => '4:30 pm', 'name' => 'GK20004VCL03', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jun 21st - 23rd 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VP54qQAD', 'startDate' => '2021-06-28', 'startTime' => '8:30 am', 'endDate' => '2021-06-30', 'endTime' => '4:30 pm', 'name' => 'GK20004VCL04', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jun 28th - 30th 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxdQAH', 'startDate' => '2021-07-12', 'startTime' => '11:30 am', 'endDate' => '2021-07-14', 'endTime' => '7:30 pm', 'name' => 'GK20005VCL', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jul 12th - 14th 11:30 am - 7:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxeQAH', 'startDate' => '2021-07-19', 'startTime' => '8:30 am', 'endDate' => '2021-07-21', 'endTime' => '4:30 pm', 'name' => 'GK20005VCL02', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jul 19th - 21st 8:30 am - 4:30 pm ET
$2495
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000YBVxfQAH', 'startDate' => '2021-07-26', 'startTime' => '8:30 am', 'endDate' => '2021-07-28', 'endTime' => '4:30 pm', 'name' => 'GK20005VCL03', 'standardCourseFee' => 2495.0, 'courseId' => 'GKITIL', 'course' => 'a00370000029ul9AAA', 'courseSfId' => 'a00370000029ul9AAA', 'courseName' => 'ITIL Foundation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCSQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '18', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jul 26th - 28th 8:30 am - 4:30 pm ET
$2495

Learn more about corporate team training