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ITIL Service Capability: Release, Control and Validation

This ITIL training course will immerse you in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control, and Validation of services and service delivery. The main focus of this ITIL training course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This ITIL training course uses an engaging case study-based approach, allowing you to learn the core disciplines of ITIL best practices and to be positioned to successfully complete the associated exam. The exam will be offered on the last day of the course.

Available formats for this course
Live Online
Corporate Online
5 days/40 hours of instruction
Education Credits
30 PDUs
30 PDUs

Get the full details on this course Download the .PDF Brochure

Part 1: Introduction and Service Management as a Practice

Part 2: Change Management

Part 3: Service Asset and Configuration Management

Part 4: Release and Deployment Management

Part 5: Service Validation and Testing

Part 6: Request Fulfillment

Part 7: Service Evaluation

Part 8: Knowledge Management

Part 9: Technology and Implementation Considerations

Part 10: Exam Preparation/Mock Exam

Part 11:  Exam

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

ITIL Service Capability: Release, Control and Validation Schedule

There are currently no scheduled classes for this course. Please contact us if you would like more information or to schedule this course for you or your company.

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