Skip to content
Search upcoming classes
Course Name
Location
Date
Price
Register

ITIL Service Lifecycle: Service Operation

Learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

In this ITIL training course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. You'll focus on Service Operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations. This course uses an engaging case study-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam. The exam will be offered on the last day of the course.

Available formats for this course
In-Person
Live Online
Corporate
Corporate Online
Duration
3 days/24 hours of instruction
Education Credits
21 PDUs
21 PDUs
Pricing

Starting at: $2695

GSA Price: $2290

Group Rate: $2495

Part 1: Introduction and Service Operation as a Practice
Part 2: Service Operation Principles
Part 3: Service Operation Processes
Part 4: Common Service Operation Activities
Part 5: Organizing Service Operation
Part 6: Technology Considerations
Part 7: Implementation Considerations
Part 8: Challenges, Critical Success Factors, and Risks
Part 9: Exam Preparation/Mock Exam
Part 10: Exam

 

This ITIL training course is useful for:

  • IT operations, technical, or
  • IT management personnel requiring more information about ITIL best practices.
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT will also benefit from this course.

  • Understand the importance of Service Management as a practice concept and Service Operation principals, purpose, and objectives
  • Understand how all processes in ITIL Service Operations interact with other Service Lifecycle processes
  • Identify sub-processes, activities, methods, and functions used in each of the ITIL Service Operation processes
  • Identify roles and responsibilities within ITIL Service Operation and the activities and functions to achieve operational excellence
  • Measure ITIL Service Operations
  • Understand the technology and implementation considerations surrounding ITIL Service Operation
  • Identify the challenges, critical success factors, and risks associated with ITIL Service Operation

In order to receive a refund for prepayment, you must cancel or reschedule your registration 16 or more calendar days before the start date of your scheduled class. Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.
Rescheduling is permitted at any time with 16 or more calendar days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

ITIL Service Lifecycle: Service Operation Schedule

Location
Date
Price
Register
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOnQAL', 'startDate' => '2021-02-01', 'startTime' => '8:30 am', 'endDate' => '2021-02-03', 'endTime' => '5:30 pm', 'name' => 'GK30003VCL02', 'standardCourseFee' => 2695.0, 'courseId' => 'GKITILSO', 'course' => 'a00370000029ulOAAQ', 'courseSfId' => 'a00370000029ulOAAQ', 'courseName' => 'ITIL Service Lifecycle: Service Operation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCUQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '21', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Feb 1st - 3rd 8:30 am - 5:30 pm ET
$2695
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOoQAL', 'startDate' => '2021-03-01', 'startTime' => '8:30 am', 'endDate' => '2021-03-03', 'endTime' => '5:30 pm', 'name' => 'GK30003VCL03', 'standardCourseFee' => 2695.0, 'courseId' => 'GKITILSO', 'course' => 'a00370000029ulOAAQ', 'courseSfId' => 'a00370000029ulOAAQ', 'courseName' => 'ITIL Service Lifecycle: Service Operation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCUQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '21', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Mar 1st - 3rd 8:30 am - 5:30 pm ET
$2695
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VOqOpQAL', 'startDate' => '2021-05-03', 'startTime' => '9:30 am', 'endDate' => '2021-05-05', 'endTime' => '6:30 pm', 'name' => 'GK30004VCL', 'standardCourseFee' => 2695.0, 'courseId' => 'GKITILSO', 'course' => 'a00370000029ulOAAQ', 'courseSfId' => 'a00370000029ulOAAQ', 'courseName' => 'ITIL Service Lifecycle: Service Operation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCUQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '21', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
May 3rd - 5th 9:30 am - 6:30 pm ET
$2695
CPSFDC\Entity\Session::__set_state(array( 'sfId' => 'a011G00000VP54uQAD', 'startDate' => '2021-06-07', 'startTime' => '8:30 am', 'endDate' => '2021-06-09', 'endTime' => '5:30 pm', 'name' => 'GK30004VCL02', 'standardCourseFee' => 2695.0, 'courseId' => 'GKITILSO', 'course' => 'a00370000029ulOAAQ', 'courseSfId' => 'a00370000029ulOAAQ', 'courseName' => 'ITIL Service Lifecycle: Service Operation', 'instructorId' => '96725', 'instructorSfId' => 'a0237000001Y4RFAA0', 'instructorDisplayName' => 'GK', 'instructorName' => 'GK', 'locationCode' => 'VCL', 'sessionStatus' => 'O', 'city' => 'Live Online Training', 'state' => NULL, 'cityState' => 'Live, Online Training', 'locationSfId' => 'a0637000000tn2hAAA', 'subjectSfId' => 'a051G00000Jso1iQAB', 'subjectName' => 'Cloud & IT Services', 'specialitySfId' => 'a051G00000Jso27QAB', 'specialityName' => 'ITIL', 'expertiseSfId' => 'a051G00000JsoCUQAZ', 'expertiseName' => NULL, 'certificationSfId' => NULL, 'certificationBody' => NULL, 'certificationName' => NULL, 'pdus' => '21', 'deliveryModalities' => array ( 0 => 'In-Person', 1 => 'Live Online', ), 'fullFacilityAddress' => 'Live Instructor-Led Online Training
Please call Cprime for location details
at 1-877-800-5221
,', ))
Live, Online Training
Jun 7th - 9th 8:30 am - 5:30 pm ET
$2695

Learn more about corporate team training