Management Skills for New Managers

Part 1: Defining Your Role as a Manager

1. Identify Qualities Required for Effective Management
2. Define Management
3. Describe How Managers Provide Value
4. Identify the Roles and Responsibilities Managers Perform
5. Describe the Contextual Issues and Challenges Managers Face

Part 2: Continuous Performance Management

1. Define the Goal of Performance Management
2. Describe a Process for Effective Performance Management
3. Identify the Challenges to Performance Management
4. Demonstrate the Skills of Performance Management

Part 3: SLII® – Concepts

1. Practice Having Effective and More Frequent Conversations with Your Direct Reports
2. Increase Your Flexibility and Adaptability to Lead a Diverse Workforce
3. Use a Variety of Leadership Styles to Accelerate Team Members’ Completion of Their Goals/Tasks

Part 4: Coaching for Performance

1. Define Coaching
2. Identify the Importance of Coaching
3. Identify the Requirements for Effective Coaching
4. Identify the Micro-skills of Effective Coaching
5. Use a Process for Coaching Behavioral Challenges
6. Use the AMA GUIDE to Plan and Manage a Coaching Discussion
7. Identify the Difference Between Coaching and Discipline

Part 5: Building a Motivational Climate

1. Identify the Manager’s Role in Employee Motivation
2. Define Motivation
3. Identify the Importance of a Motivational Climate
4. Recognize Important Elements of the Motivational Process
5. Identify Managerial Practices for Building a Motivational Climate

Part 6: Delegating for Growth and Development

1. Identify the Types of Delegation That Managers Can Engage In
2. Identify the Importance of, and the Barriers to, Effective Delegation
3. Assess Your Current Delegation Practices
4. Identify What Can—and Can’t—Be Delegated
5. Describe the Phases of Effective Delegation
6. Use a Process for Conducting a Delegation Discussion

Managers with one to three years of experience.

• Boost your confidence level as a new manager
• Build skills to help your employees gain more competence
• Match your leadership style to your employees’ development needs
• Increase your flexibility and adaptability to lead a diverse workforce
• Develop a climate that fosters motivation and camaraderie
• Prepare to point the way for your team by providing clear vision and direction
• Equip employees with the resources they need to be effective
• Confidently help employees solve problems and overcome barriers

For Classroom or Live Online programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee.