Project Management, Leadership and Communication

Part 1: Introduction to Project Leadership

1. What Is Project Management?
2. Role of Project Manager as Organizational Leader
3. Begin Developing Leadership Development Plan
4. The Triple Constraint
5. Leadership Skills
6. Stakeholders

Part 2: Leadership and Management

1. Leadership vs. Management
2. Leadership Orientation
3. Management Styles
4. Three Functions of Management
5. Trait Theory
6. Fiedler's Contingency Model
7. The Leaders Window

Part 3: Interpersonal Communication

1. The Communication Loop
2. Filters and Barriers
3. The Interpersonal Gap
4. Active Listening

Part 4: Influence

1. Influences on a Project Manager
2. Influence Styles
3. Power and the Project Manager

Part 5: Motivation

1. Motivation Theories
2. Motivating Under-Performing Team Members
3. Rewards and Behavior
4. Creating a Motivation Plan
5. Vroom's Expectancy Theory

Part 6: Effective Teams

1. Team Roles
2. Stages of Project Team Development
   • Forming
   • Storming
   • Norming
   • Performing
   • Deforming
3. Team Process and Functional Teams
4. Coaching Team Members
5. Types of risks in complex projects
6. Approaches to identification
7. Risk assessment and response planning

Part 7: Change Management

1. What is Change Management?
2. Being an Organizational Change Agent
3. Influencers of Change
4. Stages of Organizational Change
5. Strategies to Manage Change

Part 8: Conflict

1. What is Conflict?
2. Constructive Conflict vs. Destructive Conflict
3. Conflict Reactions to Avoid
4. Conflict Resolution Techniques
5. Staying Calm in Conflict Situations
6. What is Negotiation?
7. Attitudes About Negotiation
8. Negotiation Requirements
9. Formal Project Negotiation Planning

Part 9: Ethics and Leadership

1. Ethics and Values
2. Personal and Business Ethics
3. Project Management Institute Code of Ethics and Professional Conduct

Who should attend this course:

• Associate project managers
• Project managers
• IT project managers
• Project coordinators
• Project analysts
• Project leaders
• Senior project managers
• Team leaders
• Product managers
• Program managers

• Manage stakeholders and teams
• Assess and apply leadership styles
• Improve communication
• Enhance influence and power bases
• Motivate team members
• Lead effective project teams
• Coach team members
• Practice change management
• Manage individual and team conflict
• Practice ethical project management

In order to receive a refund for prepayment, you must cancel or reschedule your registration 16 or more calendar days before the start date of your scheduled class. Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.
Rescheduling is permitted at any time with 16 or more calendar days' notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.