Case Study: Jira Service Desk Implementation at The Trade Desk

At a Glance

Industry: Online advertising technology

Employees: 700+

Highlights of Engagement: A successful implementation of JIRA Service Desk dramatically improves customer satisfaction and leads to its deployment to all support departments.

In the fall of 2015 cPrime completed a fast 120-day implementation of Atlassian JIRA Service Desk at The Trade Desk, Inc. (Nasdaq:TTD), to automate workflow and management processes for Global Support, which supports its Client Services department. This case study documents the engagement, beginning state and results of the cPrime engagement.