Enterprise software company increases release time, visibility and customer feedback loop with Agile training from cPrime
At a Glance:
|Industry: Computer Technology; Enterprise Software & Computer HardwareEmployees: 122,830 Headquartered: Redwood City, California Interviewee: Sr. Architect for Customer-Support Portal||Key Points:
Overview:In an effort to understand our customer’s experience with cPrime, I’ve set out to conduct several interviews with key clients to understand the reasons for why they chose to go Agile, why they selected cPrime as a vendor and what they have noticed as the biggest benefit from performance improvement since the engagements. The interview below is with a Senior Architect, from one of the world’s largest computer technology firms, which develops Enterprise Software and Computer Hardware. The Senior Architect works for the Customer Support Portal (CSP) and leads all user experience for desktop and mobile support solutions. They knew very little about Agile except for what they had read and needed to have their entire distributed team trained. The Sr. Architect spoke with friends at other large software companies who spoke highly of cPrime so they reached out for help.
Challenges:One of the main reasons the CSP team wanted to go Agile was because they simply wanted to be able to deliver things to their customers quicker. They also wanted to be able to get feedback from their customers faster to improve their product. “My role as an architect is mostly focused on user experience design. One of the things that drives me nuts would be that we would come up with a solution to a problem and then it would take us 18 months to deliver it. That’s not acceptable.” … …“We wanted to get stuff to customers quickly and try it out and get feedback and then improve the product.”
The Plan:The other challenge was the fact that the team members were located all across the world – United States, India, Romania, etc. They were concerned that if they simply told each team to go out and get local Agile training that they would lose consistency in the messaging. cPrime assessed their situation, challenges, environment and together, they came up with a 3 day course (2 days of Agile team training and 1 day of Product Owner training). cPrime sent their Agile practice lead, Kevin Thompson, around the world to teach the same custom course to all of their CSP team members.
- 2 Day Agile for Teams: Agile Basics, Basic Requirements, Sprint Planning, Scrum Ceremonies, Advanced Requirements.
- 1 Day Product Owner Training: Product Vision, User stories, Product Backlog, Story Mapping, Scaling Agile Planning, and also included simulations.