Atlassian Software Support ManagementSupporting any enterprise tool can be time consuming and costly. If the cost or hassle of managing your Atlassian products is too high, we can help! Whether you need a small workflow change or a fast response to a broken service, cPrime offers a way to ensure your Atlassian products are performing the way you need them to.
An Overview of our Atlassian support management services:
- 5 Support Level Options with additional à la carte offerings – Fully customize your support package to work for you and your team.
- Clearly defined SLAs – Rest easier not only knowing that you’re covered, but how you’re covered.
- Guaranteed response times- Never wonder when a concern will be addressed. Our support team is ready and able to assist you with your requests
- Carry forward options for unused hours – Carry your unused support hours into your next support contract
- Full support and visibility into our progress- Easily track your request and see any and all progress made on it.
- Phone Support- The option to have our support staff call you or get in touch with them via phone
- 24/7 support for emergencies- Never worry about a crisis again. Escalate any issues to emergency status with the click of a button.