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An Agile Process is only as Strong as the Tools Used to Support it

Atlassian Helpdesk Support

Atlassian Software Support Management

Supporting any enterprise tool can be time consuming and costly. If the cost or hassle of managing your Atlassian products is too high, we can help! Whether you need a small workflow change or a fast response to a broken service, cPrime offers a way to ensure your Atlassian products are performing the way you need them to.

An Overview of our Atlassian support management services:

  • 3 Support Level Options to choose from – fully customize your support package to work for you and your team.
  • Clearly defined SLAs – rest easier not only knowing that you’re covered, but how you’re covered.
  • Guaranteed response times – never wonder when a concern will be addressed. Our support team is ready and able to assist you with your requests
  • Full support and visibility into our progress- easily track your request and see any and all progress made on it.
  • Powered by JIRA Service Desk – we use Atlassian’s leading Service Desk tool to make it easy.
  • 24/7 support for emergencies – never worry about a crisis again. Escalate any issues to emergency status with the click of a button.
Our Support Management Services feature Atlassian experts with extensive experience with each product and the flexibility to be remote or onsite. We offer the ability to follow your tickets/requests on a JIRA board to track your request in real-time. With recurring pricing structures, we can offer a Support package that fits your requirements. As a distinguished Atlassian partner (one of only 8 Platinum Solutions Partners in North America), you’ll benefit from our experience with Atlassian products across multiple sectors. cPrime brings real support and Atlassian expertise to each client. How can we help you?