Tuesday August 15 | 2:00 PM ET
An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.
In this webinar, we cover the vital topic of customer management. You will learn:
- The importance of understanding the customer’s perspective and requirements
- How to best use JSM for customer management—from portal design to automation and beyond
- How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
- How to measure customer management for reporting and data-driven decision making
Speaker:
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Clayton Chancey Senior Solutions Architect, Cprime |
