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Terms and Conditions & Privacy Policy

 

Terms and Conditions & Privacy Policy

Last updated: October 19, 2020

 


These Terms and Conditions (“Terms”) govern your relationship with https://www.cprime.com/, products, features, services, websites, and applications (the “Service”) operated by Cprime, Inc. (“Cprime,” “us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and the Privacy Policy. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

PURCHASES

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The Service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third-parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

AVAILABILITY, ERRORS & INACCURACIES

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other websites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

SUBSCRIPTIONS

Subscription Billing
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Cprime cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Cprime customer support team.

A valid payment method, including credit card, PayPal, or purchase order is required to process the payment for your Subscription. You shall provide Cprime with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Cprime to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Cprime will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial
Cprime may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by Cprime until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Cprime reserves the right to (i) modify the terms and

conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Fee Changes
Cprime in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

 

Cprime will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds
Certain refund requests for Subscriptions may be considered by Cprime on a case-by-case basis and granted in sole discretion of Cprime.

CPRIME LEARNING

Some parts of the Service are billed on a course(s) registration basis. For terms specifically related to purchases of Cprime Learning products and services, please view here: https://www.cprime.com/learning/help/

ACCOUNTS

Children under the age of 18 are not permitted to use our Service. You must be 18 or older to use our Service.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third-party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username, the name of another person, or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

INTELLECTUAL PROPERTY

The Service and its original content, features and functionality are and will remain the exclusive property of Cprime. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Cprime.

LINKS TO OTHER WEBSITES

Our Service may contain links to third-party websites or services that are not owned or controlled by Cprime.

Cprime has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Cprime shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

TERMINATION

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service or please contact us through email, privacy@cprime.com. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless Cprime and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

LIMITATION OF LIABILITY

In no event shall Cprime nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third-party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

 

DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Cprime and its subsidiaries do not warrant that: (i) the Service will function uninterrupted, secure or available at any particular time or location; (ii) any errors or defects will be corrected; (iii) the Service is free of viruses or other harmful components; or (iv) the results of using the Service will meet your requirements.

Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

YOUR PRIVACY

GDPR Readiness and Compliance

At Cprime, we value our users’ right to data privacy and have demonstrated that by meeting strong data processing standards. We recognize that the General Data Protection Regulation (GDPR) will help us move towards the highest standards or operations in protecting customer data. We have thoroughly analyzed GDPR requirements, and as we have already implemented a consistent level of data protection and security, we have put in place a process for immediate compliance in regards to all GDPR policies, processes and procedures.

What We Collect

For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address of the visitor. We do collect the e-mail addresses of those who communicate with us via e-mail, as well as those who join our mailing list, complete web forms requesting information, and those who attend or purchase one of our courses. We also collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g. credit card number and billing address).

The information we collect is used to improve the content of our website, used to customize the content and/or layout of our webpage for each individual visitor, used to notify consumers about updates to our website, shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, shared with other reputable organizations to help them contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website.

Cookies

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site.

Email

The email addresses that we collect are used to communicate special offers and discounts. We typically send an email to our contacts about every 2 weeks. You can access your information from the Manage Preferences link in the emails you receive to update your contact info and preferences about the types of emails you receive. If you do not want to receive e-mails from us after your email address has been collected, please use the unsubscribe link in the email message to unsubscribe yourself from the email database. You can also let us know your request to be unsubscribed by sending us e-mail at privacy@cprime.com, calling us at the telephone number below, or by writing to us at the above address.

From time to time, we may make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by updating your preferences in the email database, calling us at the number provided below, e-mailing us at the above address, or writing to us at P.O. Box 4777, Foster City, CA 94404.

Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.

Postal Addresses

If you supply us with your postal address you may receive periodic mailings from us with information on new products and services or upcoming events in your area. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, or writing to us at the above address. Based on the lag time of the mail system, mailings are often done weeks in advance, so you may receive a few mailings after your request is provided. We will do everything in our power to limit this as much as possible.

Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.

Telephone Numbers

Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding new products and services or upcoming events in your area. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Customer email addresses and any Personal Information and/or Customer Information will not be distributed to or shared with any third parties.

Ad Servers

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically, we will post the policy changes to our website to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address.

Customer Access to Information

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at privacy@cprime.com, or writing to us at the above address. Consumers can have this information corrected by communicating the correct information to us through those same channels.

Security

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you through our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number below.

If your need is urgent, you may call customer service toll-free at 877-800-5221, between the hours of 8 am to 7 pm EST, Monday through Friday.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days’ notice prior to any new terms taking effect by doing one or more of the following: (i) posting the changes through the Service; or (ii) sending you an email message about the changes. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

CONTACT US

If you have any questions about these Terms, please contact us through email, privacy@cprime.com.