Case Studies
Learn how organizations ranging all sizes, industries, and levels of maturity have achieved stellar results with the help of Cprime.
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Navigating Innovation: Clark County’s Odyssey to Optimize Workplace Dynamics with ServiceNow WSD
Clark County partnered with INRY to deploy ServiceNow Workplace Service Delivery (WSD), unifying its approach to space, move, and facilities…
Private Health Management Creates Impactful Patient Experiences with ServiceNow HCLS
Private Health Management partnered with INRY to launch PHM Care on ServiceNow, transforming patient onboarding, clinician workflows, and care coordination.…
SCL Health Elevates the Provider Onboarding Experience
SCL Health partnered with INRY to transform provider onboarding through ServiceNow, replacing fragmented, manual processes with a streamlined, automated solution.…
Elevating Employee Experience for Caregivers: How a Leading Healthcare Organization is Making a Difference
Idaho’s only not-for-profit healthcare provider partnered with INRY to implement ServiceNow HRSD and a centralized Employee Service Center Portal, improving…
Helping Nebraska Methodist Health System Become a Dominant Regional Provider through HR Services Innovation
Nebraska Methodist Health System modernized its HR service delivery by implementing ServiceNow with INRY’s support, addressing critical needs for timely,…
INRY and Aon: Driving Market Leadership with ServiceNow Enterprise Architecture for Informed Investment
A $12B global firm partnered with INRY to use ServiceNow Enterprise Architecture and APM to unify investment strategy, improve visibility,…
Baptist Health Maximizes the Impact of IT Assets with ServiceNow ITAM
Baptist Health partnered with INRY and ServiceNow to align IT asset investments with patient care priorities, improve resilience, and automate…
Transforming Portfolio Management at a Leading UK Financial Services Organization in Just 9 Weeks
This financial services org needed to enhance portfolio visibility and project delivery capabilities. Cprime developed and implemented their Essential Lean…
WellStar Leverages INRY’s ServiceNow Expertise for a Tailored SPM Solution
WellStar Health System is a major healthcare provider in Georgia with nearly 25,000 staff spread across its hospitals, health parks,…
Fueling the Future: How Chevron Boosted Efficiency, ROI, and Financial Alignment Using Strategic Portfolio Management
Chevron faced mounting challenges in an increasingly volatile market, and needed to accelerate innovation, improve efficiency, and adapt to rapid…
Digital Dollars: How Ahold Delhaize USA Rewrote Its Financial Playbook
Ahold Delhaize USA was shifting to lean budgeting but lacked supporting systems. Manual processes and siloed data hindered resource allocation…
From Spreadsheets to Strategy: McGraw Hill’s Financial Transformation Journey
McGraw Hill needed to enhance labor budgeting and improve cost transparency. Cprime helped them achieve significant time savings and improved…
Transforming IT Demand Management: A Global Pharmaceutical Success Story
Efficient IT processes can make or break a company's ability to stay competitive. This case study explores how a leading…
Unifying Data and Strategy: Citizens Bank’s Path to Agile Enterprise Management
Citizens Bank was grappling with a tangle of disconnected systems and opaque processes. Cprime’s experts helped align IT with Finance…
Revolutionizing PayPal: The Largest Atlassian Cloud Migration in History
PayPal partnered with Cprime to execute the largest Atlassian Cloud transformation in history, addressing critical challenges in developer experience, cost…
Ahold Delhaize USA’s Strategic Transformation: Unifying Strategy, Execution, and Finance
Ahold Delhaize USA was shifting to lean budgeting but lacked supporting systems. Manual processes and siloed data hindered resource allocation…
Unifying Data and Strategy at Citizens Bank: A Path to Agile Enterprise Management
Fragmented data across 500+ teams and 90 value streams, disconnected resource management, and manual reporting processes hampered fast, strategic financial…
From Atlassian Data Center to Atlassian Cloud: How Cprime Helped Twilio Achieve a Cloud-First Strategy
Twilio partnered with Cprime to transition their Atlassian Data Center instances to the Atlassian Cloud, involving a complex migration within…
Helge Heupel GmbH Doubles Cybersecurity Readiness With Cprime
Cprime consultants helped Helge Heupel increase their Microsoft Defender Secure Score from 44.24% to 85.19%, ensuring compliance with regulations like…
Revitalizing Scaled Agility for a Leading Technology Company
An international telecommunications tech enterprise faced hurdles with their Scaled Agile Framework® (SAFe®) deployment, impeding optimal software development across their…
Texas Mutual Adopts a Product-led Approach
The CEO of Texas Mutual, a leading workers’ compensation insurance provider, saw the value of adopting a product-led approach, but…
Upgrading the Enterprise: A Strategic Portfolio Transformation at a Global Commercial Insurance Provider
Faced with changing industry requirements and the challenges of profitably bringing complex products to market, this global insurance provider turned…
Millions in Forecast Savings and a Whole New Way to Delight Customers at This Tech Giant: ITSM Using Jira Service Management
The client was seeking a more powerful, efficient means of harnessing the vast amount of data being collected through service…
Creating Organizational Momentum for the Adoption of Agile in a Large Government Agency
This large government agency had been experimenting with the use of Agile for a number of years, with several teams…
Cprime Leads Jira Service Management Customization for Global Lifestyle Retail Brand
This multinational lifestyle goods and services retailer partnered with Cprime to implement a customized Jira Service Management solution. Their goals?…
A Lean-Agile Practice Accelerates Progress in this Luxury Auto Maker’s EV Production Facility
This leading British car maker saw the need for faster time-to-market and smoother collaboration between UK and China teams as…
A Perfect Blend—Aligning Teams and Improving Throughput With Cprime Cloud Migration and Enterprise Agile Coaching
Following years of growth, this global communications leader struggled against a variety of development frameworks and project management tools. Seeking…
Cprime Creates Custom Training Pathways for a Multinational Consumer Electronics Icon
Looking to improve its internal mechanism for upskilling its workforce in the face of a global technology talent shortage, this…
Automation and Emulation Software Leader Streamlines Development Processes With Cprime’s Expert-Led GitLab Solutions and DevOps Services
An international warehouse automation specialist partners with Cprime and GitLab to streamline development processes, reduce proposal calculation times, and increase…
Exploring New Horizons with Cprime—Creating a Continuous Integration Testing Pipeline for Lunar Vehicle Development
Lacking a modern proactive testing process for the low-level firmware and embedded systems in its moon rover, a team of…
Atlassian Cloud Migration Case Study – Business Value Derived by Georgia United Credit Union
About Georgia United Credit Union (GUCU) Georgia United is one of the largest and strongest credit unions in Georgia.…
A Leading Pharmaceutical Company Works With Cprime to Nearly Double Speed and Efficiency, Saving Billions
One of the company’s software development teams had been exploring better ways of working for some time in conjunction with…
SAFe® Organizational Change — Achieving 70% Predictability at an International Lifestyle and Beauty Pioneer
Faced with information silos between its international offices and a sprawling collection of over 350 unstandardized, underperforming, and difficult-to-manage brand…
A Leading Pharmaceutical Company Pursues Scaled Agile Excellence with the Help of Cprime
The life sciences leader’s R&D division had already been applying Agile principles to their workflow for some time, and had…
Cprime Cloud Migration Improves Action Camera Pioneer’s Internal Communications and Organizational Data Flow
Dissatisfied with poor performance and support from its legacy Jira and Confluence hosting vendor, this pioneering camera manufacturer took back…
A Global Banking Leader Accelerates Digital Transformation Through a Custom Blended Learning Program
In an effort to constantly streamline and increase the value they deliver to their customers, this financial services leader launched…
A Global Transportation Leader Stabilizes Large-scale Transformation Through Strategic Training
Amid a worldwide pandemic with tremendous ramifications for the airline industry, this transportation leader focused on an enterprise digital transformation…
Collaboration: The Key to a Successful Atlassian Cloud Migration at Croesus
Croesus leveraged on-premise server-based instances of Jira and Confluence and saw the need for a change. They reached out for…
SAFe® for Business Agility—A Cprime and Silicon Valley Transformation Partnership
This client was struggling with a history of siloed work, where everyone worked on everything. This worked as a startup,…
Utility Company’s Agile Transformation Results in 30% Improvement and Reduced Overhead
Long cycle times and waterfall methodology hindered this utility company’s efforts to respond to change in the market and produce…
Quantive Collaborates with Cprime on Powerful Custom Integrations for Jira Align, Miro, and Aha!
Quantive sought a streamlined, efficient system to help clients connect their OKRs with Jira Align, Miro, and Aha!. Speed was…
Getting SAFe© off the Ground at a Major Global Airline Group
With over 58,000 employees, multiple airlines, and several operating companies to oversee, this air transportation giant turned to Cprime to…
Global Talent Services Empowered a Major U.S. Retailer
This major retailer needed to hire a Project Manager. With the help of Cprime Global Talent Services, they saw very…
A SAFe Vision — A Cprime Lean Agile Transformation with an Optical Imaging Innovator
As newer, low-cost competitors enter the medical optical imaging sector, this leading retinal scanning manufacturer partnered with Cprime to increase…
Prepping for IPO: A Real Estate Juggernaut Achieves SOX Compliance Using Jira and Confluence
This large commercial real estate development company had grown very quickly in the years leading up to the decision to…
Just the Ticket: Implementing Jira and IT Service Management at Iconic Luxury Retail Chain
This internationally recognized luxury retail icon turned to Cprime to modernize its failing legacy service management infrastructure with turnkey Jira…
Agents of Change: Household UK Banking Leader Partners with Cprime to Transform Ways of Working
Under increasing pressure from disruptive, digitally-native cloud financial services, this long-standing UK banking institution partnered with Cprime to increase organizational…
A Global Agile Transformation for a Telecom Pioneer
A large telecom pioneer had many teams and departments across the organization at various levels of agile maturity and many…
Transforming a Major Diagnostic Imaging Device Manufacturer with Cprime and SAFe© Agile
With teams on multiple continents struggling to predictably deliver a complex product, this top medical imaging manufacturer turned to Cprime…
Enabling Transformation: Creating a Global Agile Curriculum for a UK Banking Icon
As new technology and innovative financial products disrupted the traditional banking ecosystem, this major UK Bank turned to Cprime to…
Enterprise Integration – Five Customer Success Stories
This is a compilation of the stories from five different clients who have benefited from the services provided by Cprime's…
MuleSoft Engages Cprime for DevOps Transformation and New QA Automation
MuleSoft was growing quickly and needed to accelerate its time-to-market for each new release. They turned to Cprime to attack…
Telecom Pioneer Prioritizes DevSecOps Following an Agile Transformation
The company has focused on cyber security as a top priority for many years. However, as they pursued an enterprise-wide…
Market-Leading Innovation at a Luxury Automaker by Introducing Agile Product Lifecycle Management
This luxury automaker needed to achieve faster time to market, rapid value delivery, and increased innovation, with employees in the…
Onboarding Agile: Streamlining the Annual Technical Talent Intake Process at a Global Investment Institution with Cprime
This major international financial institution had a global challenge — getting their talented new hires up to speed quickly across…
Global Casualty Insurance Leader Wins Big with Innovative New Upskilling Program for Agile Developers
One of the biggest drivers of constant change is technology. As a result, there's always a need for more and…
Beyond IT: An International Bank Empowers Its Marketing Teams with Agile
With regional marketing teams spanning the globe, the bank wanted to improve communications and increase productivity by adopting Agile for…
Insuring Agile: A SAFe Transformation at a Global Commercial P&C Solutions Provider
The commercial casualty and property insurance sector is highly dynamic. Influenced by external factors, including strict domestic and international regulation,…
Agile Transformation under Regulation: Reducing Development Cycles in Big Pharma with Cprime
In a highly controlled industry with glacial development cycles, the company sought to align its process and make incremental improvements…
Acoustic Leverages Cprime’s AWS & Atlassian Expertise to Migrate to the Cloud
About Acoustic Acoustic is an independent marketing cloud and analytics provider. Acoustic supports more than 3,500 brands, including Fortune 500…
QuinStreet Leverages Cprime’s AWS & Atlassian Expertise to Migrate and Consolidate On-Prem Instances to the Cloud
About QuinStreet QuinStreet is an online performance marketing company providing technologies for businesses to identify their targeted audiences. This organization…
Leveraging Information—Updating Infrastructure at a Medical and P&C Claims Processor
This medical claims management software developer wanted to increase organizational and DevOps efficiency around planning, quantifying, and tracking work at…
Partnering for Success—Fostering A New Way of Working at a Global Insurance Provider
As part of its ongoing efforts to gain a greater portion of the rapidly expanding online B2C insurance market, the…
Food and Beverage Producer Brings Product Agility to Consumer Products With Stellar Results
Few industries can match the competitive nature of nondurable consumer goods. Even long-time international leaders must continually innovate and streamline…
Evolving to Agile: Software Company Improves Organizational Efficiency with Cprime
The traditional waterfall development method and information silos were creating a competitive disadvantage for this software company. Following an Agile…
Taking Agile to the Bank—Accelerating Software Deployment by 8,900%
Banking is a highly regulated and service-intensive industry. As a result of pressure to deliver continuously under these circumstances, the…
Global Aerospace Leader Nails Huge Agile Transformation
Case Study Details Industry: Aerospace Highlights the power of Cprime’s Agile and SAFe® training and coaching programs: In highly regulated…
Jira Migration: A Utility Company’s Journey to Jira
This company needed to streamline the efforts of the 150-person DevOps teams responsible for the organization’s websites, payment portals, and…
Leading Mortgage Company Achieves Outstanding Results from Ongoing Enterprise Dojos
The organization faced regulatory challenges and deadlines that limited its accomplishments and growth for several years. They made great strides…
Cloud Migration Case Study
Watlow's Atlassian Suite on Cprime Managed Hosting (powered by AWS) The Benefits Flexibility to Meet Customer's Future Growth - With…
Complex Slack Consolidation Strengthens Organizational Structure and Culture
After acquiring multiple companies, the organization needed help consolidating four Slack Workspaces into one. Each work space had been working…
Harnessing the Atlassian Ecosystem for Agile Transformation at Utilities Company
Their teams began using Kanban to track projects and generate more and more reports. But while the new system prompted…
Supporting an Urgent Migration to Cloud and Agile Transformation
This financial company wanted to improve the coordination of their work, help employees manage and release code in an organized…
Achieving Agile 2.0: The Cprime Dojo Experience
Consulting in partnership with senior leaders, the Cprime training team tailored and conducted a highly successful bespoke Dojo program focusing…
Visibility into Velocity: A Unifying Transformation
A marketing tech leader needed increased visibility and a common Agile framework. Cprime provided careful guidance, helping establish product agility…
Slack Implementation at Richardson Sales Performance
Richardson, merged with Sales Performance International (SPI), becoming Richardson Sales Performance. In doing so, they faced the issue of creating…
Agile Transformation – Global P&C Insurance Leader
This global P&C insurance leader always believed in continuous innovation, but due to the speed of business change, they found…
The Evolution of an Agile Energy Industry Leader
This energy industry leader was looking for assistance successfully adopting Scaled Agile and Lean Portfolio management practices. They faced challenges…
MTM Inc: So Much More Than Just a Lift
By creating an ecosystem of collaborative partnerships fueled by innovation, MTM removes barriers and brings a whole-person approach to healthcare.…
NCR: Scaled Agile Transformation with Atlassian and Cprime
NCR, a banking and commerce solutions leader, was looking for help scaling their agile practices. Atlassian called on Cprime to…
The Allscripts “Business Analysis (BA) Academy”
Allscripts' Business Analysis had all the right tools and processes but they were not aligned to the each other resulting…
Georgia SRTA Case Study
Georgia State Road and Tollway Authority (SRTA) experienced challenges making real time decision. Project information was shared through weekly updates…
Ansible Case Study with Verizon Media
With a continually growing business and a lean, 11-person team the Director of Infrastructure needed to minimize the amount of…
Denver International Training Case Study
When Denver International Airport switched collaborative communication to SharePoint, it became immediately clear that a large number of the airport’s…
Case Study: US Office of the Inspector General (OIG)
After investing substantial time and effort into developing an internal training course for SharePoint the OIG quickly realized their employees…
Case Study: The United States Patent & Trademark Office (USPTO)
Between utilizing the waterfall method and a lack of standard tools the USPTO was experiencing large amounts of institutional waste.…
Case Study: Kent School District – Foundational ITIL Training
The Kent School District focuses on training and saw an opportunity to pursue a full ITIL adoption so that everyone…
DevOps Learning Journey for Fortune 200 Fast Food Company
A Fortune 200 Fast Food Company was developing a new Learning Journey and identified Cprime as the optimal partner to…
Agile Transformation for Fortune 500 Transportation Company
After being a strictly Waterfall organization for decades, a Fortune 500 Transportation organization decided it was time to implement Agile.…
Onboarding Case Study for Fortune 200 Human Resource Software Company
This Fortune 200 human resource software company wanted to partner with a training vendor to develop and deliver a custom…
Professional Certification Program for Brokerage Firm – DevOps Case Study
A Brokerage Firm was in the middle of being acquired by one of their larger competitors. As is common during…
Adopting Agile in Marketing to Increase ROI
Cprime's marketing team was facing problems of transparency into the rest of the company. This created accountability issues, a disorganized…
Agile DevOps Transformation at Alegeus
When this leading benefits administration management organization recognized the need for an Agile/DevOps transformation at scale, and the move from…
Medecision: Transforming Healthcare in the Age of the Coronavirus with Atlassian
In its own operations, Medecision has put agile principles into action both before and during the pandemic. Partnering with strategic…
Agile Transformation on Tight Timeline: Agile + Jira + Jira Align
Change is always challenging, especially for large companies well-established in their markets. But change is a necessary obstacle for any…
Scrum for Hardware: A Groundbreaking Experiment at Thermo Fisher Scientific Shows Promise
The world’s largest maker of analytical, diagnostic and laboratory equipment was looking to try Scrum in a hardware environment, something…
Case Study: Jira Cloud Implementation and Custom Workflows at Kairos Aerospace
Need for an internal system that could effectively track all ongoing issues and give the team insight into potential future…
AWS Well Architected Review Case Study
Tricentis Flood needed to achieve SOC 2 compliance as a service provider. In preparation for this upcoming audit, they wanted…
Watlow Migration: Atlassian Cloud to AWS Hosting
Due to significant growth in Atlassian usage, Watlow's Atlassian Cloud-hosted instance ran up against storage and security limitations. With the…
Test-Driven Development at National MI
The turbulent environment in the mortgage industry continues to challenge mortgage lenders and servicers alike. Complex, inflexible and costly-to-maintain legacy…
Carfax Case Study: How to Migrate with Efficiency and Visibility at all Levels
The Carfax delivery team doubled in just four years causing their work management issues to reach a tipping point. They…
Company Spotlight: Making the Move From On-prem to AWS Cloud
For this rapidly expanding company, acquisitions and growth are the name of the game. The company onboards 250 new users…
Jira Integration Boosts Productivity and Scalability Across Enterprise Software
This customer needed to consolidate their business processes across functional departments and decided to integrate their CRM and ALM systems…
BlueKit: A Collection of Tools and Templates to Amplify Agile adoption!
As the organization began to implement agile at scale, several challenges emerged, chief amongst them was knowledge management. With the…
Plantronics Applies Agile for R&D Teams: Agile for Hardware Case Study
With the shifting deadlines, changing priorities, and engineering unknowns that are common to any R&D department, a standardized but flexible…
Optimized Customer Service migrating from ServiceNow to Jira Service Desk
For Client Services at The Trade Desk, their issues were critical: slow workflows and process management could not keep up…
Agilent Case Study: Going Agile on a Grand Scale
Agilent's Software & Informatics Division set a new priority: Improve the predictability of the group's performance. With the help of…
SAFe® Implementation for Global, Diversified Technology Company
Healthcare is big business, always changing, and rapidly accelerating. Technological advancements will continue to change how patient care is delivered…
Value Stream Optimization: SAFe® Case Study with SK Hynix
SK Hynix wanted to optimize their Value Streams by empowering people to self organize. They needed to improve product delivery…
Interview with Financial Services Company About Their Agile Transformation
With the pressure of financial application complexities, this company realizes faster releases and predictability are needed in order to keep…
Tech Firm Adopts Agile for a Better Customer Support Portal
One of the main issues that the CSP team wanted addressed with their move to Agile was delivering to their…
Agile Transformation: Wiredrive Takes the Plunge from Waterfall to Scrum
Wiredrive needed to resolve competing business focuses and their traditional "waterfall" created inefficiencies. Cprime consultants and trainers helped them with…