Are you looking for solutions to these common IT service challenges?
- Inefficiency caused by manual and time-consuming processes and workflows
- Lack of transparency and visibility into IT operations
- Siloed teams and departments resulting in collaboration and communication challenges
- Inability to track and manage IT incidents, changes and requests effectively
- Lack of data analytics and insights to make informed decisions and improvements
“Organizations that implement IT service management (ITSM) solutions report an average of 32% improvement in IT operations efficiency…reduced the time it takes to resolve incidents by 48%…improved IT service quality by 31% and experienced an average increase of 27% in customer satisfaction.”-2021 State of IT Service Management survey, Enterprise Management Associates
Benefits of IT Service Management
IT Service Management (ITSM) uses a customer-centric, process-oriented approach to managing IT services, focusing on continual improvement, leading to increased efficiency, productivity, and customer satisfaction. It combines tooling, integrations, and automation to streamline the entire IT service practice, with the following benefits:
Streamline your processes and resources to achieve maximum productivity with minimal waste.
Exceed your customer expectations by providing responsive, reliable service.
Identify and resolve issues more quickly, reducing downtime and improving quality.
Build trust, satisfaction, and loyalty by resolving customer issues and meeting their needs.
Ensure compliance with industry standards and regulations and stay ahead of potential issues.
Prepare & Roadmap
Build a case for change and action plan to implement the right ITSM approach for your organizationLay the Groundwork
ITSM Foundations with JSM templates
Implement your ITSM strategy using Cprime’s JSM templates and customize workflows as needed to scale the frameworkGet Started
Jira Service Management
Transform your service operations to drive faster, more impactful resultsLearn about JSM
Customize your ITSM solution to fit your unique needs by adding custom plugins, extensions, and connectorsBuild Custom Features
Automate routine operations and integrate your ITSM solution with the product development team toolchainAutomate, Integrate & Orchestrate
Enterprise Service Management
Empower your non-technical teams including marketing, HR, legal, and finance to effectively manage their workflows with ITSM principlesElevate Service Management
Harness the powerhouse, GenAI, alongside existing tools and workflows to unlock new levels of efficiency, personalization, and effectiveness in your ITSM practices.Unlock AI Efficiency
Work with trusted ITSM experts
Trust a team with experience, expertise, and holistic vision to design your ITSM solution. Our approach helps you nurture insights and launch positive changes across the organization by closing the feedback loop between the users and Business, Product, Engineering, DevOps and Customer Success teams.
Our Featured ITSM Solution
Jira Service Management is a robust and intuitive ITSM solution that can help your organization tackle any pain points in IT service management.
JSM offers the out-of-the-box templates which provide a solid foundation, quickly getting you started by saving time and effort in designing and implementing workflows, incident management, change management, and other essential ITSM practices. With its ability to break down information silos, reduce administrative time and costs, and enable faster issue resolution, JSM empowers service teams to deliver exceptional customer experiences and drive business success.
Trusted Atlassian Partner for Over a Decade
Our skills and experience make us a trusted partner for organizations looking to transform their service operations and deliver value faster. With close to two decades as an Atlassian Platinum Solution Partner, we specialize in Agile at Scale, DevOps, ITSM, Cloud, and Enterprise solutions.
At Cprime, we understand that every organization has unique ITSM needs. That’s why we work closely with our clients to understand their pain points and tailor solutions that fit their specific requirements.
Customer Success Story
Just the Ticket: Implementing Jira and IT Service Management at Iconic Luxury Retail Chain
This internationally recognized luxury retail icon turned to Cprime to modernize its failing legacy service management infrastructure with turnkey Jira and Jira Service Management portals. The resulting ITSM implementation enhanced the teams’ service efficacy and reduced the number of tickets created.
Blogs, whitepapers, webinars, and more.
How to Support ITSM and ITIL with Jira Service Management
An efficient incident management process is critical for keeping your customers happy by ensuring that their services are always on.…
Cprime and ITIL: The Key to Unlock Optimized ITSM
The modern IT department manages a host of complex challenges on any given day; from routine ad hoc hardware problems…
How to Optimize ITSM with Atlassian’s Jira Service Management in the Cloud
In this webinar, we will look at how Atlassian’s new Jira Service Management (the next generation of Jira Service Desk)…