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About Cprime Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands.

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Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth.

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Enterprise Agility Need to respond to change faster? To do more with less? To surpass your competition? Adopting a holistic approach to change and continuous improvement across the organization can achieve all that and more Learn more >

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Global TalentElevate your pool of talent to beat the global tech talent shortage and remain competitive in the marketplace with end-to-end solutions for enhancing your tech teams Learn more >

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Development Support lean, cost-effective workflows focused on delivering value to your customer by leveraging individual specialists or entire teams of experienced software engineers to build custom applications and integrations Learn more >

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Business Technology Establish the optimal tool stacks to streamline workflows, data capture, and transparency across the organization, supporting decision making and agility Learn more >

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Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth. Cprime Learning >

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Atlassian Jira Service Management

Future-Proof Your ITSM Operations With Jira Service Management (JSM)

Rely on JSM to Enhance Internal and External Customer Service and Deliver Maximum Business Value

Holistic JSM Solutions Designed Around You and Your Customers

Need to speed up customer service? To remove waste and create efficiencies? To promote collaboration and alignment? You’re not alone. Cprime’s flexible JSM integration, automation, and optimization solutions empower Atlassian tooling to deliver more business value.

Learn how it works

Enabling ITSM Change Management Using JSM

This is the first in a three-part series covering ITSM principles and applying them using JSM:

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Cprime Leads JSM Customization for Global Lifestyle Retail Brand

This infographic shares a tool first approach to achieving maximum speed to market with Agile and DevOps tooling.

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What is the difference between Atlassian Jira and Jira Service Management?

Already have Jira and wonder how or why to consider Jira Service Management? Learn here..

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Jira Service Management-Powered ITSM Success

This luxury retail icon tapped Cprime to modernize its legacy ITSM tool stack. The resulting implementation boosted their service efficacy and reduced tickets created.

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Cprime Leads JSM Customization for Global Lifestyle Retail Brand

Cprime customized JSM to improve communication, support efficiency and accountability, and proactively resolve issues..

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How to Support ITSM and ITIL with JSM

Explore how Jira Service Management can accelerate your journey to optimal ITSM execution using ITIL.

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Is Your ITSM Operation All It Can Be? Let Us Help.