Deeper thinking for smarter execution

Our thought leaders go beyond theory to help you understand what’s changing, and what to do about it.

Customer Experience (CX), Service Management
Make CSM Work for Enterprise‑Scale Complexity

Explore critical factors for implementing ServiceNow Customer Service Management in large, evolving organizations, from data architecture to change readiness.

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Employee Experience (EX)
How ServiceNow and HCM Platforms Work Together

Revolutionize Your HR Service Delivery Are your HR systems keeping pace with your workforce’s expectations?…

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Learning
Cprime Learning Fuels Growth and Innovation

A Fully-Realized Continuous Learning Culture You know your teams need to constantly grow their skills…

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Enterprise Architecture
Optimize Your Tool Stack for Maximum Value

Tooling Solutions That Put People Before Tech What do you need? To speed up product…

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Agile & DevOps, Enterprise Operating Model
Product-led Development For the Win

The Proven Approach to Quicker Value Delivery What do you need? To speed up product…

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Enterprise Operating Model
A New Way of Working, Optimized for Innovation

Get From Idea to Action to Value Faster What’s impeding innovation and wasting time and…

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Agile & DevOps
Innovative Product Engineering On-Demand

A Faster Way to Get From Idea to Code to Value What’s slowing you down?…

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Service Management
The HR Team’s Guide to Implementing Enterprise Service Management

Introduction Like nearly all organizations today, you’re struggling to streamline internal processes even as the…

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Agile & DevOps, Strategic Portfolio Management (SPM)
How to Structure Your Lean Portfolio For LPM Success

Executive Summary Business agility: The ability to pivot quickly and efficiently based on customer feedback…

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