The challenge: fragmentation slowing decisions and obscuring value
The airline managed mature processes across architecture, finance, planning, workforce management, and technology governance. But each operated in isolation. Teams used inconsistent definitions, siloed systems, and conflicting records. Core questions about cost, risk, and investment lacked clear, reliable answers.
Manual reconciliation slowed execution. As the airline’s Head of Technology Business Management reflected, “Deriving cross-cutting insights from disconnected systems was absolutely agonizing.” This underscored the urgency for a unified architecture. Leaders navigated different versions of the truth. Strategic clarity gave way to operational friction.
“Deriving cross-cutting insights from disconnected systems was absolutely agonizing.” — Head of TBM
The solution: an integrated, intelligence-ready Business of IT ecosystem
The airline partnered with Cprime to rewire its architecture, financial, and delivery systems into a single correlated data asset. LeanIX became the backbone of enterprise architecture management, integrated with Apptio Targetprocess for delivery visibility and Apptio One for financial intelligence.
Industry benchmark context
What misalignment costs organizations:
• 64% of projects fail to meet goals
• 50% of work cannot be accurately allocated
• 80% of resource-management processes are ineffective
• Organizations overspend 15–30% on projects
The solution: an integrated, intelligence-ready Business of IT ecosystem
The airline partnered with Cprime to rewire its architecture, financial, and delivery systems into a single correlated data asset. LeanIX became the backbone of enterprise architecture management, integrated with Apptio Targetprocess for delivery visibility and Apptio One for financial intelligence.
“Early work in EAM streamlined and, in many ways, catapulted the progress needed to reach application TCO.” — Mohammad Attieh, Senior Digital Transformation Consultant, Cprime
The team established shared master data standards, defined systems of record, and automated data flows across applications, cloud assets, labor spend, and work hierarchies. Time writing was replaced with a backlog-driven labor cost model. Cloud tagging was standardized so infrastructure costs aligned cleanly to applications.
Targetprocess became the connective layer, linking business capabilities, applications, IT components, work, workforce, and financials into a seamless lifecycle, from strategy and architecture through deployment and operations.
The impact: real-time visibility, stronger governance, and measurable value flow
The airline now operates with unified, real-time transparency across architecture, finance, work, and cloud operations. Leaders access a single system of truth that sharpens decision-making, strengthens governance, and accelerates enterprise clarity.
Key outcomes
- Automated TCO by application with real-time labor and cloud attribution
- Complete, correlated enterprise work hierarchy tied to financials
- 100+ solutions per quarter governed through integrated architecture processes
- Single authoritative master data asset serving architecture, audit, continuity, privacy, and AI governance functions
- Unified view of investment, risk, application health, and lifecycle performance
- Ability to trace delivery directly to invoices bringing transparency to deliverables and accurate capital reporting
This connected architecture creates the foundation for showback, chargeback, and next-generation allocation models, including Kafka topic-level costing.
A foundation poised for continuous evolution
Our client’s transformation demonstrates how a connected architecture activates intelligence, clarity, and operational momentum. By aligning master data, integrating platforms, and automating cost insights, the airline positioned itself to scale smarter decisions and orchestrate value with greater precision.
If you’d like to explore how your organization can achieve similar results, get in touch with our team to start the conversation.
