Empowering the Hard-to-Reach Workforce: Modern Enterprise Service Management

Reaching the Frontline, Redefining the Experience

Deskless workers are the driving force behind the transportation and logistics industry, but they’re often left disconnected from the tools and support they need to succeed. Whether they’re on the road, in warehouses, or operating in the field, giving them direct access to enterprise services is no longer optional—it’s essential.

Join experts from Cprime and ServiceNow for a live session on how forward-thinking organizations are delivering modern, AI-driven employee experiences to their deskless workforce—anytime, anywhere.

What You’ll Discover

• Top Challenges: Explore the real barriers faced by frontline and deskless teams today

• Mobile-First Self-Service: See how Employee Center Pro makes support accessible from any device

• Real-World Use Cases: Learn how leading organizations handle safety reporting, time-off requests, onboarding, and more

• AI in Action: Discover how Now Assist and Virtual Agent enable instant, personalized responses

• Tangible Outcomes: Lower case volumes, faster resolutions, increased satisfaction