Overview
85% of the Fortune 500 use ServiceNow. Yet most still face rising project costs, missed revenue targets, and wasted resources due to inefficiencies in how the platform is implemented, scaled, and governed.
We help enterprises change that by orchestrating every layer of ServiceNow and embedding AI where it matters most. This accelerates strategic impact, aligns investment to execution, and drives real-time, intelligent decision-making across the business.
Your challenges:
- Optimizing platform performance while adapting to changing business needs
- Choosing and configuring the right mix of ServiceNow capabilities for your goals
- Leveraging AI to ensure data accuracy, insight generation, and predictive action
- Aligning solutions with enterprise priorities and resource constraints
Achieve Customer, Employee, and Technology Excellence with an AI-Powered, Orchestrated ServiceNow Platform
Many can implement ServiceNow. Few can rewire it into a seamless, outcome-driven system where AI accelerates every workflow, insight, and interaction.
Cprime | INRY and ServiceNow have partnered for more than 17 years to help enterprises rewire their operations for the AI era. With 1,000+ certifications, a proven record across 500+ projects, and a dedicated AI Center of Excellence, we’ve delivered some of the most complex transformations in HR, ITSM, customer engagement, and portfolio management. We combine deep platform expertise with outcome-focused advisory, enabling organizations to use ServiceNow as the AI Operating System for intelligent, adaptive operations.
Every organization’s journey is unique. Let’s discuss how AI-powered orchestration can accelerate yours.
Intelligent Orchestration in Action
When ServiceNow is tuned for your operating model and infused with AI, you gain:
- Improved Efficiency & Productivity – Automate workflows and eliminate manual effort
- Enhanced Service Delivery – Resolve issues faster with AI-driven routing, prioritization, and response
- Data-Driven Decision Making – Surface predictive insights in real time to guide action
- Improved Collaboration – Unite teams on one platform for transparency and speed
- Scalability & Flexibility – Adapt without costly custom code
- Cost Savings & ROI – Lower operating costs while increasing value delivery
- Advanced AI Capabilities – Anticipate needs, prevent issues, and optimize outcomes continuously
- Robust Security – Protect data and workflows with enterprise-grade safeguards
ServiceNow Solutions
Employee Experience
Streamline and personalize employee services to improve engagement and satisfaction.
- HR Service Delivery
- Onboarding
- Employee Center
- Workspace Delivery
Technology Excellence
Automate, optimize, and intelligently manage IT services to deliver strategic initiatives at speed.
- IT Service Management
- Customer Service Management
- Strategic Portfolio Management
- IT Asset Management
- Enterprise Asset Management
Customer Excellence & Industry Solutions
Deliver differentiated, AI-powered customer experiences while reducing cost to serve.
- Retail
- Travel & Hospitality
- Automotive
- Technology
- Healthcare & Life Sciences
- Financial Service Operations
Hyper Automation & Low Code
Integrate disconnected systems and replace manual workflows with intelligent automation.
- Cross-Enterprise Apps
- Automate Business Services
- Productivity Through Simple, Unified Experiences
Accelerating Delivery with DEVelocity AI
Turn conversations into sprint-ready stories. Save 90% of manual effort. Keep every project aligned to scope.
Consolidate With Our Total Experience Framework (TEF)
Our Total Experience Framework unites employee, customer, and operational journeys, all orchestrated on ServiceNow.
Our proprietary SMART Success solution is a packaged service offering that drives greater end-user adoption of the ServiceNow platform and delivers ongoing departmental efficiencies.
Leverage Smart Success for HR Service Delivery, IT Asset Management, IT Service Management, Strategic Portfolio Management, and much more.
NEW: ServiceNow Store Solutions from Cprime | INRY
Extend your platform with AI-powered apps that deliver instant impact:
- NewsGist – AI-curated internal newsletters that save hours of manual communication
- TaxoGenie – Intelligent taxonomy design for faster content discovery
- IntelliHireAI – Resume-to-role matching and conversational JD creation
- PMO Compliance Check – Automated, real-time project risk classification
- AutoRiskIQ – Vendor risk analysis with AI-driven recommendations
- Vcare for Healthcare – Patient data analysis and chronological summaries to accelerate care
These targeted innovations orchestrate AI directly into ServiceNow workflows—boosting adoption, speed, and strategic value.
Join Our Free Expert-Led Educational Opportunities
AI Strategy & Transformation Workshop
In this free workshop, we connect strategy to execution, shape opportunities into high-value use cases, and turn them into measurable wins.
Register for Free NowDeskless Worker Custom Roadmap Workshop
Work one-on-one with a Cprime expert to develop a concrete implementation strategy tailored to your operations and the needs of your deskless workforce.
Register for Free NowWorkshop for Strategic HR Leaders
Unlock enterprise-wide HR excellence in 10 weeks. This workshop shows how ServiceNow HRSD empowers employees with personalized journeys, AI insights, and real-time operational visibility.
Register for Free Now
Customer Success Story
Wellstar Health System: From Fragmented Projects to Strategic Flow
WellStar Health System faced fragmented project requests and low visibility into timelines and dependencies. Partnering with INRY, they consolidated requests, improved transparency, and aligned projects with strategic priorities—turning ServiceNow into an AI-ready system for enterprise-wide execution.
Additional Resources:
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