AI That Works: A Pragmatic Guide for Service Management Leaders 

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Turn everyday service management into an engine of intelligent flow. 

AI is redefining how service teams operate, cutting resolution times by up to 50%, automating 70% of routine requests, and freeing talent for higher-value work. 
But success doesn’t begin with a grand AI strategy. It begins by solving real service challenges: faster triage, continuous coverage, unified knowledge, and actionable insights. 

This practical guide shows how to use Atlassian Jira Service Management and Rovo to: 

  • Automate repetitive requests and reduce backlog
  • Extend coverage without expanding headcount 
  • Surface answers instantly across systems 
  • Predict and prevent recurring issues 
  • Deliver insights leaders can act on without analyst support 

Written for ITSM and service management leaders, this ebook translates AI potential into measurable outcomes you can activate today. 

Ready to see what AI can do for your service organization? 
Fill out the form to get your copy of AI That Works and start building a smarter, more resilient service operation.