Jira Administration Part 1

Build Foundational Jira Administration Skills Through Real-World, Expert-Led Team Training Learn how to configure projects, manage permissions, and customize workflows with hands-on guidance and organization-specific support.

Overview

An expert instructor will teach your team foundational Jira administration skills. Your team will learn how to configure Jira, apply global permissions, create new projects, update workflows, and control access to your products. The instructor will use real-world business scenarios to teach your team tips and best practices to ensure their success as Jira administrators.

Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

After completing this course, your team can continue their Jira administration education with Jira Administration part 2.

Train up your teams with private group training

Have a group of 5 or more students? Cprime also provides specialist private training with exclusive discounts for tailored, high-impact learning.

Full course details

Course outline

1. Course Overview

  • Learning objectives:
    • Hierarchy of cloud administration
    • Configure Jira settings
    • Global permissions
    • Company-managed projects
    • Jira schemes basics
    • Project permissions and roles
  • Prerequisites (Jira Essentials with Agile Mindset or equivalent)
  • Course schedule (4 hours total)

2. Configuring Jira

  • Jira administration hierarchy (Org, Site, User, Product Admin roles)
  • Key admin tasks:
    • Integrating products & apps
    • Branding look & feel
    • Setting default language
    • Time tracking configuration
    • Audit log configuration

Lab 2 – Configuring Jira (20 min)

  • Exercise 1: Explore application links & apps
  • Exercise 2: Brand Jira
  • Exercise 3: Configure auditing
  • Optional Exercise 4: Explore configuration settings

3. Configuring Global Permissions

  • Difference between global vs. project permissions
  • Global permissions overview:
    • Administer Jira
    • Browse users & groups
    • Share dashboards & filters
    • Manage group filter subscriptions
    • Make bulk changes
    • Create team-managed projects
  • Assigning/removing permissions from groups
  • Risks of assigning to "Public"

Lab 3 – Configuring Global Permissions (15 min)

  • Exercise 1: Removing and adding global permissions

4. Jira Projects Overview

  • Company-managed vs. team-managed projects
  • Project templates (software, business, service management)
  • Jira project concepts:
    • Work items & types (bug, task, story, epic, sub-task)
    • Work item fields
    • Workflows & boards
    • Project categories
    • Project trash & archiving

5. Creating & Configuring Company-Managed Projects

  • Creating projects (templates, naming, categories, shared configs)
  • Project workflows (simplified vs. complex)
  • Fields and screens (adding, editing, layouts)
  • Schemes overview (workflow schemes, reusability, project association)

Lab 5 – Creating & Configuring Company-Managed Projects (35 min)

  • Exercise 1: Create a project
  • Exercise 2: Edit project details
  • Exercise 3: Update workflow
  • Exercise 4: Update fields and screens
  • Exercise 5: Add work type

6. Configuring Company-Managed Project Permissions

  • Permission types (project, work items, comments, attachments, time tracking, etc.)
  • Permission schemes: structure, reuse, examples
  • Default permission schemes (software, business)
  • Open vs. restricted schemes
  • Public permissions considerations

Lab 6 – Configuring Project Permissions (30 min)

  • Exercise: Create and edit a permission scheme

7. Configuring Company-Managed Project Roles

  • Understanding roles (administrators, project leads, users, custom roles)
  • Role-based permission assignment
  • Best practices for managing roles across projects

Lab 7 – Configuring Project Roles (30 min)

  • Exercise: Add/remove project roles
  • Exercise: Assign permissions to roles
Audience / prerequisites

This course is designed for new Jira administrators who manage Jira or Jira Service Management, or administrators working in Jira Data Center.

In this class you will learn how to
  • Describe the hierarchy of cloud administration
  • Configure Jira settings and global permissions
  • Create and configure company-managed projects
  • Basics of Jira schemes
  • Configure project permissions and roles

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