Revolutionizing PayPal: The Largest Atlassian Cloud Migration in History
PayPal, a global leader in online payments, faced significant challenges with their existing infrastructure, which…
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Service Management
Perfecting Your ITSM Customer Management Using JSM
Customer Management is a vital component of a thriving ITSM practice. But what is it?…
Agile & DevOps, Platform Adoption & Governance
Work the Plan: Achieve Enterprise Agility With Jira Align
In the previous articles in this three-part series, we discussed facing the challenges standing in…
AI-Ready Foundations, Customer Experience (CX), Service Management
AI That Works Behind the Scenes and Gets Results
Learn how intelligent routing, automated triage, and proactive notifications deliver better service experiences with fewer bottlenecks.
Service Management
Streamline IT Service Management with Jira Service Management’s Service Catalog and CMDB
Effective IT service management (ITSM) is critical for modern enterprises. Two key components of a…
Organizational Change & Culture, Service Management
Enabling ITSM Change Management Using Jira Service Management
In the fast-paced world of IT and software development, changes are inevitable. From software updates…
Agile & DevOps, Enterprise Operating Model
The Pivotal Shift from Projects to Products: A Leader’s Perspective
Organizations today face immense pressure to deliver value faster while remaining agile and responsive to…
Agile & DevOps
OKRs vs. KPIs vs. Agile Metrics – Which Do I Really Need?
If you have been working on projects for any amount of time, you will probably…
Agile & DevOps, Data, Integration & Governance
The Pragmatic Agile Coach’s Approach to Product Thinking and Portfolio Governance
When does a transformation often hit the wall as it looks to make additional progress…
AI-Ready Foundations
Lessons and Warnings from the Original Chatbot – ELIZA
“The thing about an AI is, it’s not human. You can’t get any sense of…