Revolutionizing PayPal: The Largest Atlassian Cloud Migration in History
PayPal, a global leader in online payments, faced significant challenges with their existing infrastructure, which…
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Service Management
Design Smarter Support for the Deskless Workforce
Redesign service delivery for 80% of your workforce. Learn how to streamline support, cut friction, and empower deskless workers at scale.
Service Management
Achieving Agile Customer Support With Jira Service Management
Agile Customer Support FAQs addressed in this article: What is Agile Customer Support? – Agile…
Financial Optimization / TBM / FinOps, Service Management
The Strategic Imperative of Enterprise Service Management for Finance Teams
In an era where operational efficiency and rapid adaptability are paramount, Enterprise Service Management (ESM)…
Service Management
Optimal ESM: Automation and Integration are Key
Also check out the first article in this 3-part series, The Customer Journey is Key…
Service Management
The Customer Journey is Key to ESM Success
Organizations today are constantly seeking ways to streamline operations, enhance customer experiences, and drive value.…
Service Management
What to Consider When Moving Your CMDB Into Jira Service Management Cloud
Migration of a Configuration Management Database (CMDB) from on-prem architecture to Jira Service Management (JSM)…
Service Management
Perfecting Your ITSM Customer Management Using JSM
Customer Management is a vital component of a thriving ITSM practice. But what is it?…
AI-Ready Foundations, Customer Experience (CX), Service Management
AI That Works Behind the Scenes and Gets Results
Learn how intelligent routing, automated triage, and proactive notifications deliver better service experiences with fewer bottlenecks.
Service Management
Streamline IT Service Management with Jira Service Management’s Service Catalog and CMDB
Effective IT service management (ITSM) is critical for modern enterprises. Two key components of a…
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