Quick takes. Sharp thinking.

Explore practical insights, strategic POVs, and emerging trends from the team driving enterprise transformation forward.

Browse what’s new

AI-Ready Foundations, Customer Experience (CX), Service Management
AI That Works Behind the Scenes and Gets Results

Learn how intelligent routing, automated triage, and proactive notifications deliver better service experiences with fewer bottlenecks.

Read More
Service Management
Streamline IT Service Management with Jira Service Management’s Service Catalog and CMDB

Effective IT service management (ITSM) is critical for modern enterprises. Two key components of a…

Read More
Organizational Change & Culture, Service Management
Enabling ITSM Change Management Using Jira Service Management

In the fast-paced world of IT and software development, changes are inevitable. From software updates…

Read More
Agile & DevOps, Service Management
ITSM and DevOps: Friends or Foes?

Speaking to purists on both sides, you could easily come away believing that IT service…

Read More
Service Management
What is ESM? Understanding Enterprise Service Management for Your Business

According to the Service Desk Institute, 68% of organizations had implemented Enterprise Service Management (ESM)…

Read More
Service Management
Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations

Atlassian’s Jira Service Management (JSM) is a widely used IT service management (ITSM) and Enterprise…

Read More
Service Management
ITIL & ITSM Using Jira Service Management

The IT Infrastructure Library (ITIL) framework provides a series of best practices to help businesses…

Read More
Service Management
How Jira Service Management Enables Agile ITSM

If you work in a fast-paced business environment, you know how important it is to…

Read More