Revolutionizing PayPal: The Largest Atlassian Cloud Migration in History
PayPal, a global leader in online payments, faced significant challenges with their existing infrastructure, which…
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Organizational Change & Culture, Service Management
Enabling ITSM Change Management Using Jira Service Management
In the fast-paced world of IT and software development, changes are inevitable. From software updates…
Agile & DevOps, Service Management
ITSM and DevOps: Friends or Foes?
Speaking to purists on both sides, you could easily come away believing that IT service…
Service Management
What is ESM? Understanding Enterprise Service Management for Your Business
According to the Service Desk Institute, 68% of organizations had implemented Enterprise Service Management (ESM)…
Service Management
Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations
Atlassian’s Jira Service Management (JSM) is a widely used IT service management (ITSM) and Enterprise…
Service Management
ITIL & ITSM Using Jira Service Management
The IT Infrastructure Library (ITIL) framework provides a series of best practices to help businesses…
Service Management
How Jira Service Management Enables Agile ITSM
If you work in a fast-paced business environment, you know how important it is to…
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