Quick takes. Sharp thinking.

Explore practical insights, strategic POVs, and emerging trends from the team driving enterprise transformation forward.

Featured insight

Enterprise Operating Model

How to Align Strategy and Execution Across the Enterprise

Operational alignment means strategic priorities are reflected in the work teams actually deliver. Too often,…

AI Transformation, Customer Experience (CX)

From Interaction to Emotion: AI‑Powered CX That Drives Revenue

AI-powered customer experience transforms every touchpoint into a growth lever, boosting retention, driving referrals, and turning experiences into revenue. Just a 5% lift in retention can translate into 95% more profit.

AI Transformation, Customer Experience (CX)

Move Beyond Automation to CX That Predicts and Acts

Discover how agentic AI and intelligent orchestration—embedded in platforms like ServiceNow—enable proactive, real-time experiences that anticipate customer needs.

AI Transformation, Customer Experience (CX)

Shift from Segments to Signals: Real-Time CX Tailored to Individuals

Learn how AI orchestration is enabling real-time, context-aware personalization, moving beyond static campaigns to continuously adapted customer experiences.

AI-Ready Foundations

Break Down the Barriers to Enterprise‑Scale AI Adoption

Learn how elite organizations dismantle data silos, skill gaps, and governance roadblocks to power connected, intelligent transformation.

AI Transformation, Data, Integration & Governance

Break Silos. Build Flow. Multiply Team Impact.

Learn how integrated platforms reduce friction, speed up decision-making, and free your workforce from time-wasting workarounds.

AI Transformation, Organizational Change & Culture

Technology Alone Won’t Cut It: Building an AI-Ready Culture to Support AI Transformation

Organizations invest heavily in AI tools and infrastructure—to the tune of well over $1 trillion…

Organizational Change & Culture

Change Without Chaos: Mastering Transformation with Guided Evolution

Learn how Guided Evolution enables seamless, low-friction organizational transformation, aligning systems of work, insights, and engagement in harmony to drive lasting value.