Atlassian Cloud Organization Administration

This advanced course equips new Jira Cloud admins with core configuration skills including, understanding global/project permissions, creating and managing company-managed projects, and using schemes and roles for scalability

Overview

This advanced course is designed to empower new Jira Cloud administrators with essential configuration and governance skills. This course provides a deep dive into managing Atlassian accounts, controlling product access and licenses, and configuring company-managed projects with scalability in mind. Through hands-on exploration of global and project permissions, schemes, and roles, learners will gain the technical expertise needed to maintain a secure and efficient cloud environment. Emphasis is placed on best practices for user management, license optimization, and data access control—ensuring your organization stays compliant and agile. Participants will also have opportunities to ask organization-specific questions in real time, making the learning experience both practical and personalized.

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Full course details

Course outline

Course Overview

Goals:

·      Define Atlassian cloud organizations, sites, and apps.

·      Identify different admin roles (Org Admin, Site Admin, User Access Admin, App Admin).

·      Understand user and access management.

·      Differentiate subscription plans.

·      Learn about Atlassian Guard (security/governance) and advanced features.

·      Pre-reqs: Basic Jira/Confluence knowledge.

 

Introducing Cloud Administration

Org structure:

·      An organization contains sites, users, and apps.

·      Org Admins manage users, security, and subscriptions in the admin hub.

Admin roles:

·      Org Admin: global control of users, domains, and SSO.

·      Site Admin: manages apps, billing, access requests.

·      User Access Admin: manages user access for a specific app.

·      App Admin: configures app-level settings (global permissions, backups, workflows).

·      Key takeaway: Different admin layers allow delegation without giving full org control.

 

Setting Up Your Organization and Site

·      Atlassian accounts: Required for access; can be created new or claimed from an existing account.

·      Creating orgs & sites: Automatic when signing up for an app; can host multiple apps under one site.

·      URLs: Site URLs unique but can be updated (3x max). Custom domains available in Premium/Enterprise.

·      Billing models: Original vs. improved billing; requires billing admins/technical contacts.

·      Deleting/renaming orgs & sites: Requires removing subscriptions first.

·      Key takeaway: Flexible setup but requires careful billing and domain management.

 

Users and Access

User management:

·      Invite via email, group, or approved domain.

·      Access controlled by default groups (e.g., jira-users, confluence-users).

·      Licensing:

·      Users consume licenses if they have app access and are active.

·      Admin roles don’t always consume licenses.

·      Access options: Invitation links, approved domains, user invites.

·      Suspension vs. removal: Suspended users retain group memberships but lose access; removed users fully deleted.

·      Key takeaway: Group-based access management is scalable; licensing depends on access, not role.

 

Managed Accounts

·      Definition: Accounts under a verified domain, claimed by the organization.

·      Features:

·      Enforce 2FA, reset passwords, revoke tokens.

·      Update user details centrally.

·      Deactivate/delete accounts.

·      Impact: Ensures lifecycle control, compliance, and security.

·      Key takeaway: Verifying domains and claiming accounts is critical for enterprise governance.

 

Premium and Enterprise Plan Features

·      Cloud plans: Free, Standard, Premium, Enterprise.

·      Premium: Sandbox environments, release tracks, IP allowlisting, advanced analytics, Atlassian Intelligence (AI).

·      Enterprise: Multiple sites, centralized billing, Guard Standard included, unlimited automation, enhanced SLAs.

·      Atlassian Intelligence (Rovo): AI-powered search, chat, and automation across Jira, Confluence, Slack, Google Drive, etc.

·      Key takeaway: Premium enhances control and testing; Enterprise focuses on scale, security, and advanced governance.

 

Advanced Features

Atlassian Guard:

·      Standard: SSO, user provisioning, 2FA, audit logs.

·      Premium: Adds data classification, threat detection, advanced audit.

·      Cloud Admin APIs: Automate org management (user lifecycle, audit logs, provisioning).

·      Application tunnels: Secure connection between cloud orgs and on-prem apps.

·      App requests: Control whether users can sign up for new apps, require admin review.

Audience / prerequisites

This course is designed for anyone who has the ability to create a space for your organization.

In this class you will learn how to

Confident User Management

Learn how to add, manage, and deactivate users across your organization, ensuring proper access and compliance.

Effective License & Access Control

Understand how to assign product access and manage licenses to avoid overuse of seats and prevent unauthorized data access.

Project Configuration Mastery

Gain hands-on experience creating and managing company-managed projects using schemes and roles for scalable administration.

Governance Best Practices

Apply governance strategies to maintain a secure, organized, and maintainable Atlassian Cloud environment.

Permission Structures & Schemes

Explore global and project-level permissions, and learn how to use schemes to streamline configuration across multiple projects.

Real-Time Problem Solving

Engage in live Q&A to address organization-specific challenges and apply solutions directly to your environment

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