Overview
An expert instructor will teach your team how to manage Confluence for your organization and keep it running smoothly.
Your team will learn how to manage users and groups and control permission settings, discover best practices for structuring and organizing content across multiple teams, and see real-world examples of how other administrators use Confluence to improve teamwork.
Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.
Reserve Your Seat
$450 (USD)
Standard Delivery: 4 hours of instruction
GSA: $328.5 USD
Next Upcoming Course
There are currently no scheduled classes for this course.
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Confluence Administration Schedule
Delivery
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Reserve your seat
There are currently no scheduled classes for this course. Please contact us if you would like more information or to schedule this course for you or your company.
Full Course Details
Module 1: Course Introduction
- Welcome & Introductions
- Course logistics, tools, and interactions
- Icebreakers (Introductions, Locations, Experience with Confluence)
- Lab 1 – Accessing Your Lab Environment (5 min)
- Log into Confluence site
Module 2: User Management and Permissions
- Administration Levels
- Organization admin, Site admin, User access admin, Confluence admin, Space admin
- User Management
- Adding and removing users
- Roles: User, App Admin, Guest
- Groups and default groups
- Permissions
- Global permissions
- Space permissions
- Page restrictions
- Recovering space permissions
- Key Considerations
- Anonymous access and security implications
- Guest users and public links
Lab 2 Exercise 1 – Configuring Global Permissions (5 min)
- Revoke, grant, and assign create space permissions
Lab 2 Exercise 2 – Creating a Space and Managing Permissions (15 min)
- Access default space permissions
- Create Knowledge Base space for Events team
- Star Event & Finance spaces
- Override space permissions
- Configure permissions for Event space
- Create Finance space
- Add user to Finance space
- Edit permissions for Finance space
- Verify space permissions (optional)
Module 3: Configuring Global Settings
- Initial Configuration
- Default language, look & feel, email notifications, apps, auditing
- Jira Integration
- Linking Confluence with Jira
- Application navigator customization
- Customization
- Logo, favicon, homepage, themes, headers/footers
- Troubleshooting & Auditing
- Using audit logs for tracking and compliance
Lab 3 Exercise 1 – Viewing & Updating Global Settings (10 min)
- Update site title, contact message, attachment limits, apps, notifications
Lab 3 Exercise 2 – Customizing the Look and Feel (5 min)
- Change site logo and color scheme
Lab 3 Exercise 3 – Using the Audit Log (5 min)
- Review log entries and retention
Module 4: Confluence Exports and Backups
- Exporting Content
- PDF, HTML, CSV/XML formats
- Single page/blog exports
- Customizing PDF layouts and stylesheets
- Security Implications
- Restricted pages in exports
- Restoring Content
- Importing from CSV
- Limitations with groups and users
- Archiving vs. Deleting Spaces
- Benefits and visibility impacts
- Backups
- Site vs. space backups
- Frequency and limitations
- Import considerations
Lab 4 Exercise 1 – Exporting & Archiving a Space (10 min)
- Create a PDF export
- Archive Event space
Lab 4 Exercise 2 – Backing Up and Restoring (15 min)
- Create site backup
- Create space backup
- Delete Finance space
- Import space from CSV backup
Module 5: Confluence Analytics
- Overview
- Purpose and benefits (Premium/Enterprise only)
- Permissions
- Restricting analytics access
- Levels of Analytics
- Site-level: adoption, popular spaces, searches
- Space-level: popular content, active readers/contributors
- Page-level: views, engagement, read time
- Exporting Analytics
- Excel reports for site, space, and users
Lab 5 Exercise 1 – Space Analytics (10 min)
- Restrict Analytics access
- View site analytics
- View space analytics
- View page analytics
- Export analytics as report
This course is designed for Confluence administrators.
After taking this course, your team will be able to:
- Manage users
- Manage global and space permissions
- Configure global settings
- Import, export, back up, and restore spaces
- Augment administrative oversight using Confluence analytics