ITIL® 4 Foundation

Part 1: ITIL 4 OVERVIEW

• Introduction to ITIL
• Key Concepts of ITIL

Part 2: The ITIL Framework

• The Four Dimensions of Service Management
• The ITIL Service Value System

Part 3: The ITIL Guiding Principles

• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate

Part 4: THE ITIL SERVICE VALUE SYSTEM (SVS)

• Governance
• The Service Value Chain
• Continual Improvement

Part 5: Key ITIL Practices

• Continual Improvement
• Service Level Management
• Change Control
• Incident Management
• Service Request Management
• Service Desk
• Problem Management

Part 6: Other ITIL Practices

• General Management Practices
• Service Management Practices
• Technical Management Practices

• This course is designed for anyone who:needs an understanding of IT Service Management to help deliver better value to customers.
• IT staff and management, as well as customers who work closely with IT to support business requirements. 
• Students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

• Implement the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporates the core of ITIL® version 4.

We ask that you notify us more than ten (10) business days in advance of your scheduled class, should you need to cancel or reschedule your reservation. This will secure transfer or refund of your tuition.If you choose to cancel less than ten (10) business days prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred.

Attendance:  We ask that you arrive 20 minutes prior to your class time. If you arrive 15 minutes late, we may give your seat away to another student on stand-by. If you arrive 30 minutes late, you may not be admitted.