Revolutionizing PayPal: The Largest Atlassian Cloud Migration in History
PayPal, a global leader in online payments, faced significant challenges with their existing infrastructure, which…
ITIL® is the world’s leading best practice framework for implementing IT Service Management.
Standard Delivery: 21 hours of instruction over 3 days
Group (3+): $1595 USD*
Don’t see a time that fits your schedule? We offer additional sessions, let us know your interest here.
*Course purchases currently available in USD only. Additional currencies to be added soon.
ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporates the core of ITIL® version 4.
This class includes an exam voucher. Students can retake the course free of charge for up to 6 months and will have access to their class recordings for 90 days from the last day of class.
Have a group of 5 or more students? Cprime also provides specialist private training with exclusive discounts for tailored, high-impact learning.
Part 1: ITIL 4 OVERVIEW
Part 2: The ITIL Framework
Part 3: The ITIL Guiding Principles
Part 4: THE ITIL SERVICE VALUE SYSTEM (SVS)
Part 5: Key ITIL Practices
Part 6: Other ITIL Practices
We ask that you notify us more than ten (10) business days in advance of your scheduled class, should you need to cancel or reschedule your reservation. This will secure transfer or refund of your tuition.If you choose to cancel less than ten (10) business days prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred.
Attendance: We ask that you arrive 20 minutes prior to your class time. If you arrive 15 minutes late, we may give your seat away to another student on stand-by. If you arrive 30 minutes late, you may not be admitted.