ITIL® 5 Foundation

Part 1: Key Concepts of Digital Product and Service Management

• Product and service management
• Service offerings
• Value co-creation
• Key ITIL Concepts & Definitions

Part 2: Service Relationships

• Value co-creation
• Service relationships

Part 3: The ITIL Value System (ITIL VS)

• Components of the ITIL Value System
• Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.

Part 4: Governance

• Define governance and its role in directing and controlling an organization
• Explain the enabling nature and the activities of governance

Part 5: The ITIL Guiding Principles

• Value co-creation: Explain how feedback contributes to value co-creation
• Explain the ITIL Guiding Principles
• Explain how the ITIL Guiding Principles should be applied in different contexts
• Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.

Part 6: Value Chain and ITIL Management Practices

• Introduction to ITIL Product and Service Lifecycle
• Purpose and Scope of ITIL Product and Service Lifecycle activities
• Value chain
• Management practices

Part 7: Value Streams: Mapping and Management

• Key concepts of value stream mapping and management
• Application of value streams
• Purpose of value stream mapping and management
• Understand the relationship between digital value stream mapping and value stream management.

Part 8: Continual improvement

• The ITIL Continual Improvement Model
• Understand the steps of the ITIL Continual Improvement Model
• Describe continual improvement within the ITIL Value System and its role in the organization

Part 9: The Four Dimensions of Product and Service Management

• Introduction to the ITIL Four Dimensions of Product and Service Management
• Internal factors and External factors
• Introduction to AI
• ITIL AI Governance

Part 10: ITIL and other frameworks integration

• ITIL and DevOps
• ITIL and PRINCE2

Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.

ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.

• Implement key concepts of digital product and service management
• Recognize how value is co-created with consumers and partners
• Implement ITIL product and service lifecycle model, the ITIL value system, the ITIL value chain, the four dimensions of Product and Service Management, the ITIL Management Practices and the ITIL guiding principles

We ask that you notify us more than ten (10) business days in advance of your scheduled class, should you need to cancel or reschedule your reservation. This will secure transfer or refund of your tuition. If you choose to cancel less than ten (10) business days prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred.

Attendance:  If you arrive 30 minutes late, you may not be admitted.