SAFe® AI-Native Change Agent

Lesson 1 – Change Agent: Guiding Your Organization to True AI Success

Focus: Orientation and foundational mindset

Key topics:

• Course logistics, setup, and tools (Companion app, BYO-LLM)
• Working agreements and safety: Be present, not perfect
• Core skillset of an AI-Native Change Agent
  • AI Fluency
  • Value Maximization
  • AI-Powered Facilitation
  • Solution Lifecycle mastery
• Course outcome: move projects beyond the “POC graveyard,” guide AI adoption, and amplify organizational impact

Lesson 2 – Advancing AI Fluency

Focus: Translate AI concepts into business language

You will learn to:

• Translate technical AI trade-offs into business value
• Differentiate core AI solution patterns:
  • Off-the-shelf vs. Custom build
  • Retrieval-Augmented Generation (RAG)
  • Fine-Tuning
  • AI Agents
• Evaluate feasibility with filters and risk lenses
• Identify technical and process red flags
• Discussion: What gets lost in translation between business and technical teams?

Lesson 3 – Value Maximization

Focus: Unlock hidden value in existing AI assets

You will learn to:

• Audit AI tools already in use
• Activate underused capabilities by tracking AI evolution
• Optimize to improve efficiency and ROI
• Centralize best practices to scale success and prevent redundancy
• Concepts introduced:
• Audit → Activate → Optimize → Centralize framework
• The 7 AI-Native Success Factors
• When to build POCs vs. full solutions

Lesson 4 – AI-Powered Facilitation

Focus: Align people and resolve friction in AI initiatives

You will learn to:

• Recognize stakeholder goals and fears
• Use AI to generate powerful questions and manage conflict
• Build psychological safety and constructive dialogue
• Guide meetings with focus and clarity
• WIIFM: Learn to keep initiatives moving forward when teams stall or disagree.

Lesson 5 – Sense & Discover

Focus: The first phase of the AI-Native Solution Lifecycle

You will learn to:

• Identify and analyze key stakeholders
• Uncover hidden risks and opportunities
• Apply AI-assisted discovery to find the real business problem
• Create a living AI-Native Solution Charter
• Outcome: Get the right people focused on the right AI problem using AI as your discovery partner.

Lesson 6 – Design the Solution

Focus: Building the AI-Native Value Blueprint

Key components:

• Value Proposal – The why: define success and outcomes
• AI Solution – The what: approach and interaction design
• Data Strategy – The fuel: sourcing, securing, managing data
• Production Operations – The path to production: maintaining and scaling
• Risk & Compliance – The guardrails: responsible AI and governance
• Viability Assessment – The payoff: ROI and adoption readiness

Lesson 7 – Deliver the Solution

Focus: Execution and continuous learning

You will learn to:

• Build resilient, adaptive AI roadmaps
• Maintain momentum and remove blockers
• Apply agile learning cycles for rapid iteration
• Measure value and ensure readiness for deployment
• Outcome: Confidently guide your team through AI implementation to successful launch.

Lesson 8 – Tell the Story

Focus: Amplifying success with AI-powered storytelling

You will learn to:

• Identify impactful success stories within your organization
• Use AI tools to adapt and scale those stories
• Create narratives that inspire enterprise-wide adoption
• Discussion: Why do successful AI pilots stay trapped in silos?
• Outcome: Transform one AI win into a company-wide success story.

Lesson 9 – Expanding Your Impact

Focus: Career and organizational growth

You will learn to:

• Create a personal roadmap as an AI-Native Change Agent
• Align your learning and certification goals
• Apply course tools in real projects
• Facilitate AI-Native Value Process end-to-end
• Phases of Impact:

1. Foundation & Opportunity Identification – Audit readiness, find AI opportunities
2. Propose & Prepare – Build business case and solution charter
3. Deliver & Scale – Lead implementation and storytelling to amplify success

• Product Managers / Owners
• Agile Transformation Leaders (SPC, RTE, Lean-Agile Leaders)
• Business Analysts / Process Architects
• Change Management / Organizational Agility Specialists
• Strategy & Consulting Leaders (Internal/External)

Lead the Value Maximizer Playbook

• Go beyond simple adoption by mastering the Audit, Activate, Optimize, Centralize framework to uncover and unlock the 80% of latent value in the AI tools your organization already owns.

Translate Risk into Strategy

• Acquire the Advanced AI Fluency to discuss complex trade-offs (like RAG vs. Fine-Tuning economics) using business language and leverage Feasibility Filters to de-risk an initiative before the first line of code is written.

Orchestrate the AI Solution Lifecycle

• Learn to guide solutions through the Sense, Discover, Design, and Deliver phases, turning a vague mandate into a finalized, cross-functional AI-Native Value Blueprint that guarantees alignment across all stakeholders.

Amplify Success with AI-Powered Storytelling

• Utilize the AI-Powered Story Amplifier to transform technical success metrics into a compelling, C-suite-ready narrative that secures next-round funding and accelerates enterprise-wide adoption.

45 questions; 90 minutes to complete