Category: Platform Adoption & Governance

Rewire Enterprise Operations: Why Growing Companies Choose ServiceNow Core Business Suite

Growing companies face a familiar challenge: Legacy systems built for scale often slow it down. Disconnected platforms, fragmented workflows, and manual processes create friction that limits growth.

Modern enterprises are choosing a different path. ServiceNow Core Business Suite rewires operational complexity into competitive advantage.

Three Ways CBS Transforms Your Operations

Unified Employee Experience and Operational Efficiency

CBS creates a single intelligent front door for employee services, replacing fragmented IT, HR, Finance, and Procurement portals with one connected experience. Employees find answers instantly. Managers track progress in real time. Leaders gain visibility across systems previously hidden from view.

The impact: measurable savings through faster help desk resolution, reduced service overhead, and a streamlined technology stack. CBS reduces system complexity and enhances the employee experience, delivering direct impact to the bottom line.

Faster Process Cycle Times

Speed becomes a decisive competitive advantage. CBS accelerates critical business processes, shortening purchase cycles, speeding supplier onboarding, and streamlining journal entry workflows.

Companies using CBS report faster procurement cycles and quicker HR request resolution, cutting delays that stall internal performance. Faster processes build enterprise agility, enabling faster response to market shifts and internal priorities.

Automation of Manual Work

CBS automates repetitive tasks, freeing teams to focus on high-impact work. It reduces manual effort at scale, drives HR self-service adoption, and shortens procurement cycles.

Employees redirect their energy toward strategic initiatives that fuel growth. The result: a more engaged workforce focused on innovation, not administration.

Five Operational Benefits That Drive Results

Intelligent automation speeds procurement and HR workflows while eliminating manual effort. This shift increases self-service adoption, freeing teams for more strategic initiatives. With accelerated supplier onboarding, companies can also reduce compliance risks and strengthen vendor relationships. Consolidating systems cuts support overhead—delivering operational savings and easier maintenance. A single platform gives employees, managers, and executives shared visibility to track and improve performance in real time.

Executive Decision Points

C-suite leaders focus on four strategic priorities when evaluating CBS. They prioritize speed to value and seek AI-powered solutions that deliver measurable impact from day one. They demand quantifiable ROI, tracked through request resolution times and process efficiency metrics. They require a scalable platform that connects employees, suppliers, and systems. It must grow with the business. Ultimately, the goal is to transform reactive operations into intelligent systems that anticipate needs and deliver competitive advantage.

The Implementation Partner That Makes the Difference

Why the Right Partner Matters for ServiceNow Success

Technology doesn’t drive transformation on its own. TThe right implementation partner determines whether your CBS investment delivers measurable value. Cprime brings the strategic vision, proven methodology, and ServiceNow expertise to turn CBS into a competitive advantage.

Your Path Forward

Growing companies under 5,000 employees often hit a ceiling due to operational inefficiencies. The Core Business Suite offers a clear path forward: streamlined operations, automation at scale, and a unified experience for employees and customers. Now is the moment to transform operations and gain a decisive edge over the competition.

See how CBS transforms operations. Download the infographic for a complete look at timelines, investment, and measurable impact.

Creating Modern Adaptive Governance that Enables AI Adoption

According to a recent global survey conducted by the International Data Corporation (IDC), 70% of organizations have implemented GenAI, upgraded apps, or embedded GenAI capabilities already in 2025. 

However, despite this unprecedented adoption of AI capabilities, organizations are still grappling with how to ensure their governance models keep pace. As the co-author of the book “Govern Agility,” I am afforded the opportunity to talk with many of the leaders of these organizations all over the world. Through these opportunities, I see leaders and organizations confronting the challenge daily: where traditional, top-down governance is too rigid for the fluid nature of AI, creating significant risk management and people challenges as well as hindering innovation.

The reality is that their organization’s traditional governance models are ill-suited for the speed of AI. They were designed for static environments, with rules expected to remain stable for years. In modern digital-native environments, these methods already fail to keep pace, often negating or hindering the speed they were meant to support.  

AI-native environments, as living and learning ecosystems, amplify these already existing governance complexities. Applying rigid constraints to these ever-changing systems will fail. Inevitably, those that work in the system will find ways for it to be bypassed, lip-serviced, or forced into irrelevance in order to enable the new capabilities to deliver their projected value.

The question I pose when speaking with leaders is this: How do we establish modern adaptive governance that ensures compliance yet is nimble enough for AI’s rapid innovation?

I believe the answer lies in embracing adaptability. Passively awaiting perfect legislation to be developed is not only impractical but deeply irresponsible. The existing regulatory gap is already a chasm, leading to missed opportunities for beneficial AI, ambiguous standards, failures to safeguard individual rights, and failures to ensure inclusive progress. This inherently creates unacceptable levels of organizational risk.

“Modern Adaptive Governance”: The New Paradigm

Modern adaptive governance offers a powerful approach that is designed for dynamic systems that utilize agility and innovation and enable flow while upholding ethical standards, appropriate risk levels, and stakeholder trust. This kind of approach moves beyond traditional rules and hierarchies while acknowledging that effective governance within the AI-native environment necessitates resilience and adaptability.

Four Fundamental Tenets

This, in practicality, translates into a set of four fundamental tenets. The first of these being “Adaptive by Design.” Instead of rigid regulations, adaptive design establishes guardrails and guiderails that form your actual governance and can evolve as AI technologies mature and societal expectations shift. 

As any design or adaptation is undertaken, the second tenet, “Principle-Based, Not Just Rule-Based,” becomes essential. It’s used to ensure that ethical principles, such as fairness, transparency, accountability, and privacy, form a guiding compass for AI development, deployment, and use. This allows for flexible interpretation in diverse contexts while complementing necessary specific regulations. 

The objective of modern adaptive governance is to enable the anticipation of potential risks and opportunities rather than reacting to problems and opportunities after they emerge. The evolving and learning ecosystems that are created by the introduction of AI only serve to amplify this need. The third of the tenets “Proactive and Forward-Looking” ensures that a cadence of ongoing oversight, periodic risk evaluations, and incremental policy modifications in order to adapt to changing circumstances is established and maintained.  

That leaves the last of the four tenets, “Collaborative and Inclusive,” which in itself seems straightforward; however, it’s often the one that either has the least time afforded or is lost in the milieu of processes. Effective modern adaptive governance necessitates input from a diverse range of stakeholders, encompassing technologists, ethicists, legal experts, policymakers, and even the public. This collaborative approach cultivates trust and ensures that governance methods reflect a broad spectrum of perspectives.

Adapt and Enable Flow

The other fundamental objective of modern adaptive governance is to “adapt and enable flow” whilst still ensuring compliance with regulatory, security, and legislative requirements. As AI is further embedded into how organizations operate, this will extend to how those capabilities are developed, deployed, and used while minimizing any undue friction or impediments. This means transforming governance from a perceived impediment itself into an integral enabler of flow is integral to the success of AI. 

To achieve this, applying these five lenses to your governance design, alongside the four foundational tenets previously outlined, is key:

Clear Guardrails and Guiderails

The establishment of “Clear Guardrails and Guiderails” is the first of those lenses. Many organizations either establish or further build out what they believe to be guardrails that will control or enforce their governing policies in respect of AI. This is not to say that they are not necessary; however, when they are used as the sole method of constraining situations, the resulting effect is bottlenecks. Guardrails, however, provide an opportunity to create flow, enable innovation, and ensure when the guardrails are brought to bear, they are truly required. 

Lets look at guardrails, they define the non-negotiable boundaries for AI development, deployment, and use. They ensure compliance with regulations, legislation, ethics, and safety considerations, as well as the organization’s risk appetite. These are the hard stops that prevent catastrophic outcomes for the organization. When guardrails are designed, each must be rigorously challenged: Are they truly required? Do they truly need to be a guardrail? Can they be mitigated to enable flow, using appropriate guides that ensure human intervention or rule-based decision-making that invokes the guardrails?

In terms of guiderails, they provide direction, recommendations, and escalation points. Much like the lane assistance systems in cars, they keep you on course and within the safe boundaries. They are designed to mitigate potential risks and enable continuous flow by guiding. At specific points, human intervention or rule-based decisions are invoked to ensure operations remain within the prescribed guardrails. This proactive guidance enables flow and innovation while ensuring it remains within the risk appetite of the organization’s prescribed guardrails. 

Creating AI-Specific Governance Scaffolding

The second of the lenses, “Creating AI-Specific Governance Scaffolding,” involves defining core AI-specific ethical principles, adjusting organizational risk management frameworks to include AI, and defining clear roles and responsibilities across the AI lifecycle. This scaffolding provides the essential structure from which all adaptive processes, including the design and activation of guardrails and guiderails, derive their authority and direction without being overly restrictive. Good examples of this kind of framework include the OECD AI Principles or the ethical requirements enshrined in emerging legislation like the EU AI Act.

AI Governing Itself

Ironically, AI itself can play a significant role in enabling modern adaptive governance. This brings us to the third of the lenses, “AI Governing Itself.” AI-powered tools imbued with the guardrails and guiderails that have been developed can and should be used to assist in monitoring compliance, identifying potential biases, tracking data lineage, predicting emerging risks, and providing real-time insights into AI systems and user behavior. They can monitor against the prescribed guardrails and, in turn, either invoke the guardrails where and how required or escalate to the humans in the loop for oversight. 

Fostering a Culture of Responsible AI

Beyond frameworks and technology, “Fostering a Culture of Responsible AI” is integral to the success of any organization’s governance of AI. This lens necessitates a focus and investment on change management. Not just change management from the point of communications (certainly important), but investing in continuous training across the entire organization – from executives to teams in order to enhance AI literacy and commitment to responsible AI practices. 

Continuous Monitoring and Adaptation

The fifth lens, “Continuous Monitoring and Adaptation,” takes its lead from the 12th principle of the Agile Manifesto, “At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.” AI systems learn and evolve at speed. Governing systems for AI cannot be static; organizations must establish mechanisms to gather and adapt to ongoing feedback across the organization and the industry at large at regular cadences. This ensures the governance approach adapts rapidly and remains effective. 

The temptation throughout this process is to either overcomplicate the governing systems or continue with the original static processes of the organization, albeit rearranged, renamed, or repositioned. In that scenario everything becomes guardrails; every situation requires large amounts of process, checkpoints, and mitigations that end up stifling the very system you set out to improve. 

Minimum Required Governance (MRG)

To avoid this situation, we apply the sixth lens, “Minimum Required Governance (MRG).” Every time the governing system is developed or adapted, or the request is made to add more governance, MRG is applied by asking, what is the minimum required to address an emerging risk or improve existing controls without adding unnecessary complexity? Using this adaptive approach as a litmus test ensures that organizations continually work towards governance remaining a facilitator of flow, not a bottleneck.

The Path Forward

For organisations aiming to leverage AI’s full potential, modern governance that is focused on enabling continuous adaptation and flow is a strategic necessity, not an option. This approach allows innovation and control to coexist. It empowers businesses to deploy AI solutions with confidence, knowing that ethical considerations as well as risk and compliance requirements are seamlessly integrated. By adopting flexibility without sacrificing compliance, organizations can navigate AI’s complexities, build public trust, and ultimately safeguard their operations and reputation. Establishing such a governance framework is an ongoing effort, requiring consistent monitoring, prompt reactions to new challenges, and a dedication to continually refining. 

If this article has piqued your interest, contact us to learn how Cprime builds and embeds modern governance directly into your systems to ensure you are both compliant and competitive.

Stop Context Switching, Start Shipping: How Rovo Gives Devs Back Their Focus

Developers know the drill: time often slips away in the small moments. Searching for the right information. Jumping between Slack and Confluence. Digging through logs. Each piece of busywork pulls focus away from real priorities like coding, building, and shipping great products.

For years, Atlassian has given development teams a better way to collaborate and reduce friction through a central platform. Now, with Rovo, an AI teammate powered by your organization’s knowledge, those capabilities go even further. 

Powered by Atlassian’s Teamwork Graph, Rovo adds a connected layer of context with built-in AI across developer workflows. Rovo Search, Chat, and Agents help teams improve productivity, streamline workflows, and eliminate repetitive tasks.

Here are a few ways Rovo can supercharge your daily work:

In this blog, we’ll break down exactly how Rovo benefits DevOps teams, including more real-world examples of how teams are using it today.

Disrupting Focus: The Real Cost of Developer Busywork

While developers are under pressure to innovate faster, they’re spending 84% of their valuable time on tasks outside of coding. That time is lost across four key friction points: 

  • Constant context switching. Developers jump between tasks, tools, and conversations. These interruptions can cause up to 40% in productivity loss.
  • Manual, repetitive tasks. From searching for information to organizing Jira tickets, Atlassian research shows automating this type of work can save developers up to 1.5 hours/day.
  • Lack of visibility. Tool sprawl and complex, disconnected workflows force development teams to manually piece together the full picture. Up to 23 hours a week of employee time is spent on excessive documentation, meetings, and overhead tasks.

Collaboration breakdowns. Without shared context or a single source of truth, it’s hard to move fast. One-fourth of executives and teams spend a quarter of the workweek just searching for information.

How Rovo Reduces Developer Time Drains

Rovo is easily customizable and built directly into developers’ favorite tools, like Confluence, Jira, Compass, and Bitbucket, making it a seamless way to adopt AI and reduce friction.   

Rovo Search: Context That Spans Your Stack

Developers work best when they have uninterrupted focus. A simple process, like attempting to debug an API issue, could take hours without a central system. It also means jumping across five tools. With 23 minutes lost on every switch of context, developers could lose almost two hours in this case.

By using Rovo Search, developers can see everything in one place instead of manually switching context across tools like Jira, Slack, and Datadog. Ask Rovo, “Why is the API timing out?” and get related tickets, docs, and threads with context provided, instantly.

Rovo Chat: Ask and Get Instant Answers

Without connected data and systems, engineers spend their day acting as human search engines, asking and answering the same questions repeatedly: 

  • “Where’s the deployment runbook?” 
  • “Who changed the database schema?” 
  • “Why did we choose Redis here?” 

Using Rovo Chat, developers can simply ask Rovo for what they need. For example, by turning on Rovo in Confluence and Bitbucket and connecting it to Slack, a developer can chat with Rovo to ask questions like, “Why do we use Redis for session storage?” Rovo will pull any related information, from the original architecture decision and performance benchmarks to the team discussion that led to the choice. No meetings, pings, or emails required.   

Rovo Agents: Automate the Work That Slows You Down 

A 3am incident means starting the day by reviewing error logs in Splunk, finding recent changes in GitHub, and searching for similar incidents in Jira. It can take an entire team of engineers hours to piece together what happened. 


Instead, developers can set up Rovo Agents to automate this work and save time. Agents can summarize deployments, review code, surface similar past incidents, and identify code owners automatically, delivering the incident context to the right engineer, reducing bottlenecks and getting the team back to work faster.

Building Your Intelligent Development Ecosystem

While many teams thrive on Rovo’s out-of-the-box capabilities, the biggest gains can come from tailoring agents to your unique workflows. With Rovo Studio, you can build specialized agents with or without coding to automate the friction points impacting your organization most.

Some of the custom agent patterns engineering teams are building today are:

  • Code Quality Agents that learn your team’s standards and flag potential issues before a merge. 
  • Deployment Orchestration Agents that coordinate releases across your specific infrastructure stack. 
  • Knowledge Capture Agents that automatically document tribal knowledge from Slack discussions and code reviews. 
  • Onboarding Pathway Agents that create personalized learning journeys based on your actual codebase. 
  • Extended integrations beyond the Atlassian ecosystem—GitHub Enterprise, internal APIs, monitoring tools, and custom databases—turn Rovo into your engineering team’s central nervous system.

The key to starting is identifying your team’s biggest pain point and building from there. Teams getting the most out of Rovo aren’t trying to automate everything at once. They’re addressing pain points and perfecting workflows before moving on to the next stage. 

At Cprime, we design and implement these intelligent development ecosystems, from custom agent development to complex integrations, ensuring your AI transformation actually moves the needle on engineering velocity. The most successful Rovo implementations combine a deep understanding of engineering workflows with thoughtful agent design and integration strategy. 

Rovo Search: End the Hunt for Hidden Information and Unify Knowledge Silos

Every day, teams burn hours digging through tools or pinging co-workers to track down the information they need to do their jobs. In fact, knowledge workers waste up to 25% of their time looking for answers, according to Atlassian’s 2025 State of Teams report.

Rovo Search, Atlassian’s AI-powered search feature, changes the equation by helping employees find what they need, instantly. It connects tools like Jira, Confluence, Bitbucket, Compass, Google Drive, and SharePoint into a single, unified interface. At its center is the Teamwork Graph, a dynamic knowledge layer that understands how your people, projects, goals, and tools are connected. 

Unlike basic enterprise search that returns keyword matches, Rovo interprets intent, respects permissions, and connects related information across your tools. This includes AI-driven results synthesis that prioritizes the most relevant information and suggests next steps.

For example, if you search for “payment service outage,” instead of links to scattered docs, you’ll get:

  • Summarized findings from recent incidents in Jira
  • Troubleshooting steps from Confluence runbooks
  • Related commits from Bitbucket
  • Google Drive and SharePoint documents outlining past resolutions
  • Slack discussions where the issue was debugged

For more complex queries like, “Why did we move to microservices for user management?” Rovo can reconstruct the full decision trail by connecting architectural notes, performance benchmarks, team conversations, and historical requirements. 

This is intelligent knowledge orchestration in action: Rovo Search helps teams quickly understand data, act on it with confidence, and scale decisions across the business. In this post, we’ll show how Rovo Search turns fragmented data into faster decisions and coordinated execution.

The Problems With Traditional Search (and How Rovo Search Solves Them) 

Traditional search relies primarily on scanning content for keywords. This results in a flood of semi-relevant hits that force teams to piece together an answer. It often forces teams to sift through irrelevant results, slowing decisions and increasing rework.

What Makes Rovo Search Different 

If traditional search is like navigating a dark maze by the light of a birthday candle, Rovo Search is like switching on a spotlight that instantly reveals the quickest path to success.  

Rovo Search goes beyond simple keyword matching by leveraging Atlassian’s Teamwork Graph, a rich knowledge layer that maps relationships between people, projects, and tools across your organization. This allows Rovo to understand context, not just text, and deliver insights that reflect how your teams actually work. And because Rovo lives inside the tools your employees already use, it feels like a natural extension of their workflows, not an added step

Here’s an Example:
Traditional SearchRovo Search
 A user types “employee onboarding” into Confluence to get a long list of pages containing those exact words. They would also have to repeat the search across every other tool they want to query.A user types “employee onboarding” into Rovo Search, which automatically understands the context to surface the most relevant resources (including training guides, HR checklists, and other materials that don’t explicitly have the “employee onboarding” keyword) and summarizes them for fast comprehension.

Rovo Search actively suggests follow-up prompts to dive deeper on a topic (Source)

How Teams are Using Rovo Search Today

Rovo Search tackles the challenges that leave nearly half of all digital workers struggling to find the information needed to do their jobs effectively.

Here are some practical ways you can quickly implement Rovo Search for immediate impact:

Rovo Search is helping our teams find information much faster, reduce cognitive load, and stay in the flow. It’s really promising so far. I don’t foresee a future where we don’t have it.” – Ronny Katzenberger, Director of Engineering Enablement at Procore Technologies


“We constantly see new opportunities to optimize our work with Rovo. For example, we have the potential to kickstart our requirements and design in minutes with Rovo, turning the overall discovery process into days, not months!” – Fred Frenzel, Project Management Office Director at HarperCollins

Best Practices for Getting the Most Out of Rovo Search 

Like many sophisticated AI tools, Rovo Search’s value depends on the quality of the data you feed it and how your teams engage. Here are some tips for keeping Rovo Search sharp, relevant, and secure: 

  • Keep your data clean: Regularly update, consolidate, and remove outdated content across Atlassian and third-party systems. 
  • Train teams to ask better questions: Encourage intent-driven queries like “What were the key decisions from last quarter’s strategy meeting?” instead of vague keywords. 
  • Create a feedback loop: Monitor usage, gather feedback, and refine content and settings over time. 
  • Stay secure and compliant: Rovo respects your business’s permissions and supports audit trails and data residency, so review policies regularly to maintain control.

Taking Rovo Search to the Next Level  

Getting started with Rovo Search is straightforward, but realizing its full impact requires strategic thinking about knowledge architecture and workflows. That takes a clear plan and thoughtful integration into how your teams actually work. Successful, forward-looking implementations typically focus on: 

  • Pinpointing high-impact use cases where Rovo Search can provide the most value. 
  • Cleaning up and structuring data sources to ensure Rovo Search has the right foundation for success. 
  • Extending Rovo Search beyond Atlassian by connecting your full tech stack, including third-party apps, to unify knowledge discovery across internal systems and external tools.
  • Customizing Rovo Search to your needs with tailored configurations, purpose-built connectors, and custom solutions built on Forge or other platforms. 
  • Maintain trust and control by setting up secure access, auditability, and compliance in accordance with internal data policies and regulatory standards. 

The organizations seeing transformational results from AI are putting in the effort to rewire how knowledge moves throughout the business. As an Atlassian Platinum Solution Partner with 15+ years of experience and a deep heritage in enterprise transformation, Cprime helps organizations go beyond basic Rovo deployment to drive real and lasting change. We bring proven expertise in establishing Atlassian Cloud as a strategic foundation for AI transformation, delivering solutions that help teams unlock efficiency, agility, and measurable business impact.

Orchestrating Enterprise AI Adoption with Atlassian at the Helm

Enterprise AI adoption is reshaping how companies work, decide, and scale. By 2030, the global AI market is projected to reach $1.8 trillion (Bloomberg Intelligence), yet fewer than 10% of companies are deploying AI at scale (McKinsey). The opportunity is clear. 

So is the urgency.

What separates organizations running pilots from those generating real returns? It’s not just technical skill or executive sponsorship. The differentiator is seamless AI implementation into the systems where work already happens, and increasingly, that means the Atlassian AI ecosystem.

Here are the essential shifts that turn experimentation into execution. 

For a deeper dive featuring platform experts from Atlassian, Forrester, and Cprime’s Global AI Center of Excellence, watch the full panel webinar on demand.

Start with the Business, Not the Bot

Enterprises often begin their AI journey with a list of interesting use cases. But success doesn’t come from novelty. It comes from purpose. What is the business trying to achieve? Which goals matter most to leadership, customers, or the market?

The strongest AI use cases emerge from aligning AI capabilities with those high-priority objectives. That means identifying measurable outcomes, mapping relevant processes, and filtering ideas through a value-versus-feasibility lens. When you prioritize initiatives that offer real impact and can be implemented with minimal drag, you build credibility fast and gain momentum for broader adoption.

Your SDLC Is the Launchpad

AI amplifies your software delivery lifecycle. But when that lifecycle is chaotic, AI will surface the chaos.

Standardization and clean development hygiene are prerequisites for scaling AI. Whether you’re leveraging AI to streamline pull requests, automate code reviews, or accelerate CI/CD, the foundation must be solid. Teams working across inconsistent toolchains or with unmanaged tech debt are likely to see clutter, not clarity.

Atlassian users already operate in structured, traceable environments (like Jira, Confluence, Bitbucket, or Compass) which provides a head start. By embedding intelligence directly into the Atlassian toolchain, enterprises achieve low-friction gains in velocity and quality, creating AI-powered workflows with no disruption.

Integration > Replacement

Most organizations benefit from augmenting their workflows with AI, rather than replacing them entirely.

Whether it’s an AI agent summarizing a Confluence page, surfacing critical issues in Jira, or nudging developers with context-aware insights, the real power of AI lies in meeting users where they already work. Atlassian’s Rovo, integrated with third-party tools and cloud-native platforms like AWS Bedrock, enables intelligent orchestration without additional overhead.

In modern hybrid environments, AI needs to be interoperable. It should pull from APIs, recognize your enterprise architecture, and act as an invisible accelerator that enhances productivity without adding friction.

From Human Burden to Human Leverage

AI removes repeatable tasks and elevates human contribution.

The organizations seeing the most impact from their AI strategy are increasing the value of their workforce. Agents summarize updates, prepare documentation, route requests, and analyze performance. That frees developers, product owners, and operations teams to focus on the decisions, relationships, and innovations that drive growth.

This shift requires deliberate change management. Teams need training, support, and room to adapt. The best AI strategies treat people as leverage.

Intelligent Orchestration Is Already Underway

Orchestration is happening now across core workflows, decision layers, and user-facing processes.

AI agents in the Atlassian ecosystem already interact with Confluence, Jira, Bitbucket, Compass, and third-party tools, making work visible, actionable, and automatically aligned with execution standards. With access to the right data and structure, AI moves information faster and smarter.

This shift delivers more than automation. It creates intelligent flow. Work moves with fewer obstacles. Knowledge gets where it’s needed. Redundancy drops. Quality rises. Time-to-value shrinks.

Don’t Tinker. Orchestrate.

AI-native transformation goes beyond testing technology. It turns AI into a core operational capability.

The enterprises making the leap are building AI into the fabric of their operating model. They embed agents in workflows, activate cross-platform intelligence, and accelerate value across development, delivery, and decision-making.

This shift is active. And in the Atlassian ecosystem, it’s gaining momentum.

Watch the full webinar on demand to learn from the architects behind these strategies,  including Atlassian, Forrester, and the enterprise AI leaders at Cprime’s Global Center of Excellence. See how real organizations are scaling AI across development, delivery, and operations, and how you can too.

Your AI Teammate: How Atlassian Rovo Agents Are Revolutionizing the Way Work Gets Done

AI is everywhere these days. But your average workday still feels stuck in manual updates, endless meetings, and constant context-switching. It’s time for something better.

So why hasn’t AI yet made a real difference for most teams? One reason is the assumption that doing so requires a complete system overhaul. While that may have been true just a few years ago, that’s no longer the case. Those working in Atlassian can start seeing real results almost immediately. More flow, less friction. 

Rovo Agents are a new AI teammate providing generative AI capabilities within Atlassian tools like Jira, Confluence, and Bitbucket. These AI-powered teammates are designed to help teams across every department, from HR to IT to engineering, automate repetitive tasks (e.g., answering common employee questions, triaging support tickets, summarizing meetings) to keep things flowing so teams can dive deeper into strategic work.

“If you’re already working in Jira or Confluence, Rovo Agents are a no-brainer. They’re built into the Atlassian stack and immediately start delivering value where your work already happens.”

Drew Garvey, Agile Tooling Solutions Practice Director, Cprime

In this post, we’ll cover how Rovo Agents work, how teams are using them today, and what steps to take to start seeing results quickly.

Next step: scaling AI.

Rovo Agents are just the beginning. Download our guide to learn how leading teams scale AI across their Atlassian stack.

Get the guide: 5 Critical Decision Points for AI Adoption

What Are Atlassian Rovo Agents, and Why Are They Valuable? 

Rovo Agents are enterprise AI-powered assistants that uses workflow automation to reduce the “work about work,” by automating tedious tasks. This allows teams to focus on more complex problems, with the average user saving one to two hours weekly Through this no-code workflow automation, you can launch prebuilt agents or build their own to match specific team needs and workflows. Even better, Rovo Agents also integrate with third-party tools like Slack, Asana, GitHub, and Dropbox.

Some ways Rovo Agents help out teams:

  • Automate the busywork like ticket triage, meeting summaries, and password resets. 
  • Function as an enterprise search platform, pulling answers instantly from a unified knowledge base across all your connected tools. 
  • Keep teams in sync by streamlining handoffs and avoiding duplicate work. 
  • Customize easily with a low-code setup, allowing for the creation of custom AI agents for business that fit each team’s unique needs.
  • Accelerate impact with out-of-the-box use cases for every team. 

How Cprime Used Rovo Agents to Transform a Company’s HR Operations   

A business services company came to Cprime with an overburdened HR team. Between onboarding, benefits, and policy questions, HR employees were spending 30-40% of their time fielding repetitive requests and tracking down information across scattered systems. 

Cprime worked closely with the client to design and launch custom Rovo Virtual Agents trained to handle routine HR service management inquiries. Using Rovo Studio, we shaped each agent’s persona, fine-tuned their scope, and built smart handoff logic to ensure employees always got the right support.

The results were immediate: HR’s workload dropped sharply. Employees quickly noticed faster answers and fewer hassles. The HR team finally had breathing room for strategic projects, demonstrating how rewiring just a few workflows can accelerate productivity across the whole organization.

Real-World Ways Teams are Using Atlassian Rovo Agents

From IT to marketing, here are some ways Rovo Agents can help teams stay focused and get more done.

Tips for Getting Started with Rovo Agents 

Rovo Agents are ready to work. Here’s how to help them start delivering value on day one.

  • Start with high-impact automations: Target high-volume tasks like automated ticket routing or natural language search queries to quickly demonstrate value and build momentum.
  • Build a reliable knowledge base: Rovo pulls from your internal knowledge and tools, so make sure Confluence pages, Jira fields, and other sources are accurate and clearly organized.
  • Rally your champions: Tap early adopters to drive usage and reassure teams that agents support, not replace, human work. 
  • Measure impact: Track key success metrics, like time saved or resolution speed, and use the insights to drive excitement among teams and refine how agents operate. 

Bring in experts: A trusted partner like Cprime can help identify the most valuable use cases, tailor custom agents, and scale across teams.

Why Cprime? A Smarter Path to Scalable AI 

We’re here to help you launch Rovo Agents quickly, so your team can immediately benefit. And we’ll keep working together to scale that success into broader AI-powered orchestration across your business. Every deployment is tailored to your goals, tools, and ways of working.

With deep experience across industries and functions, we guide you from setup through optimization, ultimately helping your business become truly AI-native

“Cprime doesn’t just flip a switch and walk away. We get to know the company’s core strategy and priorities to make sure agents are trained, scoped, and continuously improved to support how the business actually runs.” 

Drew Garvey, Agile Tooling Solutions Practice Director at Cprime

With Rovo Agents, Cprime helps companies: 

  • Identify where to start with workshops that connect agent use cases to your team’s biggest needs. 
  • Design custom agents with hands-on Rovo Studio experience. 
  • Ensure security and compliance by configuring access, audit trails, and data policies that meet your standards. 
  • Drive adoption with training and change management that’s tailored to specific roles. 
  • Keep improving over time by using feedback to fine-tune agents, expand use cases, and boost impact. 

Ready to see how Rovo Agents can use workflow automation to make work easier and smarter across your organization?

Book a strategy session today with Cprime and let us build out a plan to start you down the path to AI-native.

Solution in Action: Accelerating Atlassian Cloud Migrations with AI + Cprime Expertise

Migrate smarter. De-risk at scale. Modernize faster to accelerate innovation in Atlassian Cloud

Atlassian Cloud migration is often viewed as a technical lift, but in reality, it is a strategic opportunity. With the right tools and partner, migration becomes a fast, controlled path to unlocking next-generation Atlassian capabilities like Rovo, advanced automation, and tighter cross-tool integration.

By combining AI-assisted migration tooling with Cprime’s proven end-to-end migration framework and backed by recognition as Atlassian’s 2025 Cloud Transformation Partner of the Year, teams can simplify complexity, reduce risk, and get to the cloud faster. The result is not just a cleaner platform; it is a foundation for continuous innovation at scale.

Unlocking the Why: Problems, Solutions and Measurable Outcomes

ProblemSolution Outcome
Inconsistent execution of migration tasks across environments.Cprime’s proven frameworks + scalable AI augmentationImproved repeatability and reduced error rates.
Lack of in-house knowledge around migration complexity.Automation with human-in-the-loop validation via Cprime experts.Shorter learning curve, faster time-to-cloud.
Manual, error-prone scripting is required for JCMA migrations.AI-generated PowerShell and Bash scripts through conversational prompts.Reduced scripting time from hours to minutes.

Use Cases: Real-World Challenges & Versatility

AI-Powered Cloud Upgrade Demonstration: See It in Action

Key Features: Scalable Architecture + Intelligent Automation

  • AI-Assisted Scripting: Generate precise migration scripts in seconds using natural language.
  • Cprime Migration Playbooks: Proven frameworks to operationalize AI-generated tasks at scale.
  • Version-Controlled Configurations: Treat migration logic like code: trackable, testable, repeatable.
  • Expert-in-the-Loop Validation: Every AI output is verified by Cprime consultants to ensure enterprise-readiness.
  • Integrated Risk Mitigation: Automated pre-checks, rollback strategies, and compliance safeguards

Expert Insights: Unlocking the Real Power of AI in Migration

AI might write the script. But Cprime gets you to the cloud with speed, safety, and strategic impact.

ServiceNow Knowledge ’25: Orchestrating the AI-First Enterprise

In recent weeks, industry leaders converged at ServiceNow Knowledge ’25, where the company unveiled a bold vision for AI-powered enterprise transformation. This event marked a shift from AI experimentation to enterprise-scale execution, and surfaced key signals about where the future is heading.

The Agentic AI Platform: A New Operating Model

ServiceNow’s introduction of the AI Control Tower signals a major advancement in how enterprises govern AI at scale. This centralized command center brings enterprise-grade accountability to AI deployments, enabling organizations to track performance, mitigate risk, and maximize ROI across initiatives.

What makes this shift operationally significant is the AI Agent Fabric, a communications backbone that allows AI agents to coordinate seamlessly across enterprise tools using standardized protocols. AI now operates as a coordinated workforce, acting, adapting, and scaling across the enterprise.

Data as the Foundation for AI-Native Transformation

AI agents are only as effective as the data that powers them. ServiceNow reinforced this reality by enhancing Configuration Management Database (CMDB) capabilities and introducing the Workflow Data Network. By connecting data platforms through the Workflow Data Fabric—and incorporating the planned acquisition of data.world—ServiceNow is activating intelligent orchestration across systems.

This enables real-time, context-rich decisioning across functions. Information that was once static becomes actionable, powering enterprise-wide intelligence.

Expanding Beyond Traditional Boundaries

ServiceNow’s expansion into the CRM space via the acquisition of Logik.ai and the launch of Configure, Price, Quote (CPQ) functionality shows clear intent: become the unified platform for managing the customer journey.

By bringing opportunity management, quoting, fulfillment, and renewals into one integrated platform, ServiceNow aims to remove friction across the customer lifecycle. Intelligent automation streamlines these processes to deliver seamless, responsive engagement.

What This Means for Your Business

As organizations move toward AI-native operations, three strategic imperatives stand out:

  1. Orchestrate AI at Scale: Fragmented AI adoption limits value. Enterprises must adopt structured models to deploy, govern, and scale AI across workflows and teams.
  2. Rewire Data Systems: Trusted, fluid data is the foundation of intelligence. Enterprises must unify sources and enable flow across systems to feed AI agents the right information at the right time.
  3. Reshape Core Workflows: AI-native enterprises rewire instead of automating. From workforce management to CX, workflows must become intelligent, adaptive, and outcome-optimized.

Cprime’s Perspective: Guided Evolution to AI-Native Success

ServiceNow is delivering powerful innovations. But sustainable transformation demands more than advanced platforms. Success requires clear strategy, prioritized execution, and adaptive momentum.

At Cprime, we call this approach guided evolution. It empowers enterprises to target high-impact workflows, orchestrate change with confidence, and scale what works. This complements ServiceNow’s evolution by enabling transformation that’s structured, not overwhelming.

Our work with leading healthcare providers, financial institutions, and manufacturers proves the model. One healthcare client cut physician onboarding time from weeks to days by orchestrating workflows and embedding AI agents at key decision points. They turned a once-manual process into a responsive, intelligent system.

The Path Forward: Three Actions to Take Now

Based on what we’ve seen at Knowledge ’25—and what we’ve delivered in the field—we recommend five immediate priorities:

  1. Assess AI Governance Readiness: Evaluate your ability to manage an expanding AI workforce. The AI Control Tower provides visibility and control across both human and machine execution.
  2. Map Your Data Integration Strategy: Identify how data flows today—and where friction exists. Build the mechanics that support fluid data movement, an essential dimension of AI-native operations.
  3. Target Workflow Reinvention: Pinpoint processes where delay, inefficiency, or fragmentation disrupts value. These are the best candidates for intelligent orchestration.
  4. Build an Agent: Move beyond GenAI exploration and begin developing practical AI agents. Start with a targeted use case and use real workflows to drive learning and impact.
  5. Start Orchestrating Agents: Use the AI Agent Fabric to connect and coordinate agents across your platforms. Treat this as a foundational capability, not a future aspiration.

Let’s Accelerate Your Operating Model Transformation

The future belongs to enterprises that orchestrate workflows, decisions, and engagement through intelligence. With the right partner and the right platform, AI-native operation can become an active strategy instead of a distant dream.

Let’s explore how these innovations can accelerate your operating model transformation.

Atlassian’s Bold Move to AI-Native: What Leaders Need to Know

Atlassian Teams ’25 marked a decisive moment. Putting the full focus on the platform’s AI-native trajectory, a slew of exciting product announcements prove that it is actively shaping how modern enterprises operate.

With new capabilities embedded across Jira, Confluence, Jira Service Management, and the Strategy and Teamwork Collections, Atlassian has introduced a scalable model for transforming enterprise execution. For leaders focused on performance, alignment, and speed, this roadmap signals a shift from tool deployment to operational reinvention.

Key Product Announcement Highlights

Atlassian is now positioning its platform as a catalyst for orchestrated, intelligent workflows across the business.

AI Becomes the Architecture

Rovo AI is now available across all Atlassian Cloud plans at no cost, no longer as a paid add-on. It delivers an integrated intelligence layer for search, chat, and automation. With the introduction of Rovo Studio, enterprises can also design agents that operate inside the Atlassian ecosystem.

These tools accelerate execution, streamline decisions, and surface knowledge at the moment of need. Instead of relying on disconnected automation pilots or third-party solutions, teams can now work with AI as a built-in capability. It is configurable, contextual, and connected to the rest of the stack.

From Bundled Apps to Integrated Execution

Atlassian’s Strategy and Teamwork Collections represent more than convenience. They are purpose-built environments for aligning strategy with execution.

  • The Strategy Collection (Jira Align, Focus, and Talent) gives leaders continuous visibility into enterprise priorities. It supports dynamic planning, workforce alignment, and portfolio funding within a single coordinated view.
  • The Teamwork Collection (Jira, Confluence, Loom, and Rovo agents) unifies collaboration across teams and platforms. It enhances speed and clarity in daily execution while supporting long-term adaptability.

Together, these collections transform Atlassian from a set of productivity tools into a cohesive operating layer.

Jira Service Management Expands Its Reach

Jira Service Management (JSM) now serves enterprise-wide needs. New capabilities for HR and Customer Service Management expand its footprint well beyond IT. AI features such as sentiment-aware triage and predictive assignment enhance speed, resolution quality, and insight across functions.

This evolution positions JSM as a unified service platform. It enables organizations to streamline delivery without layering on additional tools or sacrificing cross-team alignment.

A Platform for Unified Workflows

Atlassian is executing a clear platform strategy. The transition from “products” to “apps,” combined with standardized global navigation and the Teamwork Graph data layer, provides a modular and integrated foundation for enterprise operations.

This new architecture makes it easier to:

  • Connect workflows across functions
  • Deliver consistent user experiences
  • Enable real-time orchestration of work, data, and engagement

Atlassian is moving from collaboration suite to system of record for intelligent execution.

What Enterprise Leaders Should Prioritize

With AI now embedded at the platform level, enterprise leaders must shift from exploration to orchestration. The value of these tools is no longer hypothetical. The focus turns to where intelligence can generate the greatest impact across operations.

Leaders should begin by identifying the points in their operating model where intelligence has the power to remove friction and accelerate outcomes. These include high-cost handoffs, complex decisions, and workflows that demand speed and scale.

Maximizing these capabilities requires more than layering automation on top of legacy processes. It starts with a fundamental reassessment of whether current workflows are still fit for purpose. Intelligent systems now provide real-time data flow, adaptive execution, and agent-led support that make traditional models obsolete.

Key areas to evaluate include:

  • Decision velocity. Where are approvals, prioritizations, or escalations slowing momentum? Introducing AI agents into these flows can unlock faster execution while maintaining the necessary oversight.
  • Organizational fragmentation. Which departments still operate in isolation, with limited connection to enterprise objectives? The Strategy Collection provides shared visibility that aligns teams with high-priority outcomes.
  • Service delivery. Where do static request queues or disconnected tools reduce responsiveness? Expanding Jira Service Management into HR, customer support, or legal enables enterprise-wide service transformation.
  • Scalability. Are platforms and data architectures designed to support modular, agent-driven operations? A platform-oriented structure prepares the enterprise to scale intelligence without rework or disruption.

Each organization has different starting points. The most successful transformations begin by focusing on the areas where opportunity and urgency converge. That is where intelligent orchestration delivers the fastest returns and creates momentum for broader change.

Cprime’s Role in What Comes Next

Atlassian has stepped confidently into the AI-native future. Cprime is already putting that vision into motion with exciting solutions.

As a platinum partner, we’ve been building AI-powered solutions across the Atlassian ecosystem—long before Teams ’25. Our teams are actively developing Rovo agents to solve real challenges across strategy, product, and service workflows. These use cases are already producing measurable gains in efficiency, clarity, and coordination.

We bring proven experience in scaling enterprise service models. That foundation positions us to help organizations fully leverage Jira Service Management across business functions like HR, customer support, and finance. And we’re primed with the expertise to guide teams through the adoption of the Strategy Collection to ensure enterprise priorities are continuously reflected in execution.

Our focus is clear: align platform capability with business ambition. Activate AI where it drives outcomes. And rewire the operating model for scale, speed, and strategic clarity.

Let’s make that happen, together.

How to Maximize the Return on Your GitHub Copilot Investment

If you’re a software developer, you know the struggle: adapting to ever-changing market conditions, keeping up with new technologies, and responding to customer feedback—all while trying to maintain consistent coding practices. The pressure to innovate and deliver high-quality products quickly can be overwhelming. Bugs, delayed releases, and the grind of manual coding only add to the frustration. It’s a tough landscape, and finding ways to streamline your workflow and boost productivity is more important than ever.

GitHub Copilot has quickly become a standout tool in the industry, offering AI-powered assistance that can transform the way you code. By providing real-time suggestions and automating repetitive tasks, it promises to make your development process faster and more efficient. However, given its premium price, ensuring you get the most out of GitHub Copilot is essential.

Fortunately, a solution exists to that thorny problem. But first, see if you can relate to this:

How GitHub Copilot Addresses Common Development Challenges

GitHub’s AI-powered coding assistant has become the industry standard for a reason. It’s a powerful, sleek solution that addresses the pains modern development teams are experiencing:

  • Adapting to Market Changes: GitHub Copilot provides real-time coding suggestions, helping your team quickly adapt to new technologies and market demands.
  • Reducing Manual Coding: By automating repetitive tasks, GitHub Copilot speeds up development and minimizes the risk of errors, allowing your team to focus on more strategic work.
  • Accelerating Feature Delivery: Streamlined coding processes enable faster delivery of features that provide real customer value.
  • Promoting Consistency: Standardized code suggestions help maintain quality and streamline workflows, reducing inefficiencies and technical debt.
  • Minimizing Bugs: Intelligent code suggestions and early identification of potential issues reduce the incidence of bugs, leading to more stable releases.
  • Fostering Innovation: By handling boilerplate code, GitHub Copilot frees up developers to focus on creative problem-solving and new product development.

With Copilot, you can tackle these challenges head-on, making your development process more efficient, consistent, and innovative. But, that doesn’t mean getting the most out of all the features Copilot offers is simple or easy. 

Which is why expert help can make all the difference.

Introducing Custom, Actionable Support to Get the Most Out of GitHub Copilot

Ensuring you get the most out of your investment in GitHub Copilot is crucial, and Cprime’s CodeBoost™ is here to make that happen. As a GitHub partner, we’re in an optimal position to guide you to the optimal Copilot setup. Here’s how CodeBoost can help you overcome common development challenges and maximize your ROI:

  • Comprehensive Support and Seamless Integration: Adopting GitHub Copilot can be daunting, especially when you’re already dealing with existing challenges. CodeBoost offers comprehensive support to ensure a smooth integration into your workflows. Our experts work closely with your team to address any adoption hurdles, providing tailored training and consultation to fully leverage GitHub Copilot’s capabilities from day one.
  • Overcoming Adoption Challenges: Slow adoption and underutilization of new tools can hinder productivity. CodeBoost provides customized training and enablement, ensuring your developers not only use GitHub Copilot but master it. This seamless integration into daily routines maximizes productivity and efficiency.
  • Enhancing Productivity: GitHub Copilot has the potential to significantly boost productivity by automating repetitive tasks and providing intelligent code suggestions. CodeBoost focuses on optimizing this potential, allowing your developers to concentrate on innovation and solving complex problems.
  • Measuring ROI with Allstacks: Investing in GitHub Copilot is a significant commitment, and seeing a return on that investment is essential. CodeBoost provides the tools and methodologies to accurately measure the ROI of your GitHub Copilot implementation. Using Allstacks, we offer detailed insights into how the tool impacts developer productivity, code quality, and project timelines, ensuring you can quantify the benefits and make informed decisions.
  • Flexible, Secure Infrastructure: CodeBoost offers a range of hosting options, whether cloud-based or non-cloud-based, ensuring seamless integration of GitHub Copilot into your existing infrastructure without compromising security or performance.
  • Quick Roll-Out with Measurable Impact: Time is of the essence in software development. CodeBoost ensures a swift implementation of GitHub Copilot, minimizing downtime. By leveraging Allstacks for ROI evaluation, CodeBoost provides clear, quantifiable metrics demonstrating benefits like increased productivity and improved code quality.
  • Tailored Enablement, Training, and Support: Every development team is unique, and a one-size-fits-all approach rarely works. CodeBoost offers tailored enablement, training, and support to meet the specific needs of your team. Hands-on training sessions and ongoing support ensure your developers are fully equipped to maximize GitHub Copilot’s capabilities.
  • Flexible Packaging Options: Whether you’re a small team or a large enterprise, CodeBoost has flexible packaging options to suit your needs. We offer packages for 10 developers, 100 developers, or even an enterprise-wide rollout. This scalability ensures that you can start small and expand as needed, managing costs and resources effectively.

By addressing these key areas, CodeBoost gives you the best chance at maximizing your investment in GitHub Copilot by helping you overcome common development challenges and achieve your goals more efficiently. As a GitHub solution partner, we’re thrilled to be able to assist all GitHub developers to get the very most out of this exceptional tool.

Impressive Results from Previous CodeBoost Implementations

Implementing CodeBoost has made a world of difference for development teams, addressing key challenges and enhancing overall performance:

  • Efficiency Gains: Automating repetitive tasks and providing intelligent code suggestions has resulted in as much as a 100% increase in developer productivity in as little as ten weeks! 
  • Developer Satisfaction: Reducing the burden of manual coding and streamlining workflows through automation leads to less frustration and higher job satisfaction. This boost in morale can result in higher retention rates and a more motivated team, ready to tackle new challenges.
  • Improved Code Quality: GitHub Copilot’s intelligent suggestions, combined with CodeBoost’s tailored support, help developers catch potential issues early and maintain consistent coding standards. This proactive approach reduces bugs and technical debt, leading to more stable and reliable software releases.
  • Faster Feature Delivery: Optimizing the use of GitHub Copilot streamlines processes and reduces manual tasks, enabling your team to bring new features to market more quickly. This provides real value to your customers and keeps you ahead of the competition.

By leveraging the proven benefits of CodeBoost, you can ensure that your investment in GitHub Copilot translates into tangible results, driving your projects forward with greater efficiency and effectiveness.

Are You Ready to Make the Most of GitHub Copilot?

Maximizing the potential of GitHub Copilot can transform your development process, making it more efficient, innovative, and productive. With GitHub partner Cprime’s CodeBoost solution, you can overcome common challenges and ensure you get the most out of your investment. Ready to take your coding to the next level? Learn more or set up a consultation, and let’s unlock the future of software development together.