Posted on September 13, 2023 by cprime-admin -
Let’s Talk About _____ with the Cprime SAFe Fellows is an ongoing global webinar panel series with Cprime’s SAFe Fellows and SPCTs that will cover a variety of advanced SAFe topics.
It’s impossible to remain competitive in today’s market without every business unit in your organization fully embracing the tools and ways of working that support speed to market, rapid innovation, and resilience to market conditions that are constantly changing.
That’s why so many organizations have embraced scaled agility using the Scaled Agile Framework® (SAFe®): its logical, scalable approach to complete business agility has proven exceptionally effective—even in the tricky realm of enterprise finance.
In this roundtable discussion, SAFe Fellows, Ken France, Darren Wilmshurst, and Isaac Montgomery, discuss how Finance fits into and supports a SAFe enterprise, and how change agents can partner with Finance to support business agility. You will learn:
- How they have helped organizations move from traditional, project-based funding to lean, value stream funding
- Tips for navigating a scaled Agile transition and pitfalls to avoid
- How financial governance and control is enhanced through lean budgeting
- The importance of partnering with Finance early-on and continuously during a transformation
Speakers:
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Ken France
VP, Enterprise Agility, SAFe Fellow & SPCT
Cprime |
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Isaac Montgomery
SAFe Fellow & SPCT
Cprime |
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Darren Wilmshurst
Director, SAFe Fellow & SPCT
Cprime |
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Glenn Smith
SAFe Business Agility Consultant and Trainer, SPCT
Cprime |
Posted on July 25, 2023 by Olivia -
Thursday, September 21st | 1:00 PM ET
IT service management (ITSM) tools and solutions enable organizations to provide exceptional internal and external services with tightly integrated processes across the broader enterprise. What if you want to take the learnings and benefits of ITSM and integrate them into your non-IT teams?
In this webinar we’ll explore practical ways to use Service Management principles in the context of Finance:
- How do non-IT teams leverage ITSM concepts to improve their efficiency?
- How can we most effectively triage and resolve common finance requests like budget allocations, policy reviews, and general finance questions?
- How can we use service management tools like Jira Service Management (JSM) to manage a finance portal?
In this webinar you will:
- Understand how ITSM concepts can boost efficiency in finance teams.
- Learn to manage common finance requests using service management principles.
- Get hands-on with Jira Service Management (JSM) for managing finance-related tasks.
- Gain insights on integrating ITSM tools into existing finance operations.
Register now to save your spot!
Speaker:
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Clayton Chancey
Senior Solutions Architect, Cprime |
Posted on July 21, 2023 by Olivia -
Tuesday August 15 | 2:00 PM ET
An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.
In this webinar, we cover the vital topic of customer management. You will learn:
- The importance of understanding the customer’s perspective and requirements
- How to best use JSM for customer management—from portal design to automation and beyond
- How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
- How to measure customer management for reporting and data-driven decision making
Speaker:
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Clayton Chancey
Senior Solutions Architect, Cprime |
Posted on July 20, 2023 by cprime-admin -
Today’s complex technology organizations need to deliver learning at the right time, to the right people, and on the right topic, continuously. A unique concept—Learning Academies—blends on-demand bite-sized self-paced learning, more traditional instructor-led learning, and on-the-job learning through assignments reviewed by a skilled facilitator.
Cprime has been experimenting with this new learning delivery format with some of our most demanding customers, and we’re eager to share what we’ve learned.
Join Cprime to explore the range of learning tools your organization can leverage to equip and empower your people with the latest technology and team practice skills.
You will learn about:
- What’s required to future-proof your organization’s learning initiatives
- How to get the most bang for your buck by maximizing knowledge retention and application
- The value of expert learning help and where to get it to meet your organization’s unique needs
Speakers:
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Chris Knotts
Director of Learning, Cprime |
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Alex Gray
Director of Learning, EMEA, Cprime |
Posted on July 19, 2023 by cprime-admin -
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we will be focusing on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part Three, Putting it All Together: ESM for HR, Finance, Marketing, and More, you will learn:
- How an ESM implementation looks in each of the major business units
- Why ESM can and should permeate the whole organization… eventually
- Examples of successful implementations you can use as models for your own
Speakers:
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Sneha Crews
Managing Director for Solutions Engineering, Cprime |
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Eric Rodstein
Senior Solutions Engineer, Cprime |
Posted on June 15, 2023 by cprime-admin -
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part Two, The Keys to Optimal ESM are Automation and Integration, you will learn:
- The power of automation to streamline and optimize your ESM practice
- Examples of apps, workflows, and integrations that have proven successful
- How to map out your own workflows to optimize your unique ESM experience
Speakers:
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Sneha Crews
Managing Director for Solutions Engineering, Cprime
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Eric Rodstein
Senior Solutions Engineer, Cprime
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Posted on June 8, 2023 by Olivia -
An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.
In the first two parts of this webinar series, we discussed an introduction to change management, service catalogs, and CMDB, and how they can all be applied and optimized using JSM. In this third installment, we cover the vital topic of customer management. You will learn:
– The importance of understanding the customer’s perspective and requirements
– How to best use JSM for customer management—from portal design to automation and beyond
– How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
– How to measure customer management for reporting and data-driven decision making
Speaker:
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Clayton Chancey
Senior Solutions Architect, Cprime
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Posted on June 7, 2023 by cprime-admin -
Project to product is all the rage these days. You, your boss, or your company are already talking about this. Heck, your group has been “agile” for years now, but this next phase seems to just be a repackaging of that.
In this webinar, Anne Steiner, Chief Product Coach at Cprime, gets into Project to Product from the leader’s perspective. We explore “why we should care” and “what this really means”. Then, we deep dive into the following keys to leadership success in driving this change:
- Your help, involvement, and willingness to influence change is critical. Team-level change isn’t enough and will yield limited benefits.
- You need more than just engineering/IT buy-in to be successful. It takes the whole enterprise.
- Product management is a thing. We’ll learn what it is, how it is different from project management, and why it is critical to market domination and product success.
Lastly, we’ll leave you with some tips for success that will guide you in driving change whether you sit at the manager, director, VP, or C-level.
Speaker:
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Anne Steiner
Chief Product Coach, Cprime |
Posted on May 24, 2023 by cprime-admin -
A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.
In our previous webinar in this series, we discussed how to best enable change management in adherence to the ITIL framework and using Jira Service Management (JSM). In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.
After watching this webinar, you’ll understand:
-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement
Speaker:
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Clayton Chancey
Senior Solutions Architect, Cprime
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Posted on May 17, 2023 by cprime-admin -
Release Train Engineers (RTEs) have tremendous responsibility in a scaled Agile environment. After all Agile Release Trains (ARTs) can’t steer themselves.
But, RTEs also face significant challenges along the way. In this webinar, Cprime’s Ali Huda, Senior Enterprise Agility Consultant, discusses common challenges RTEs face and how they can be overcome using SAFe® and Agile best practices, best-in-class tooling like Jira Align, and focused effort. We will also demo how Jira Align can help solve these challenges.
Learn how to solve these problems in your own organization:
- Lack of visibility into the full book of work
- Lack of visibility into how work being done by teams is contributing to strategic goals
- Lack of understanding of how much an ART can deliver over the course of a planning increment
- Visibility into the Risks and Dependencies affecting an ART
- Constant need to create and update roadmaps
- Limited availability and customizability of progress report
Speakers:
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Ali Huda
Senior Enterprise Agility Consultant
Cprime |
