Posted on June 15, 2023 by Yash Sutrave -
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part Two, The Keys to Optimal ESM are Automation and Integration, you will learn:
- The power of automation to streamline and optimize your ESM practice
- Examples of apps, workflows, and integrations that have proven successful
- How to map out your own workflows to optimize your unique ESM experience
Speakers:
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Sneha Crews
Managing Director for Solutions Engineering, Cprime
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Eric Rodstein
Senior Solutions Engineer, Cprime
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Posted on June 8, 2023 by krista -
An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.
In the first two parts of this webinar series, we discussed an introduction to change management, service catalogs, and CMDB, and how they can all be applied and optimized using JSM. In this third installment, we cover the vital topic of customer management. You will learn:
– The importance of understanding the customer’s perspective and requirements
– How to best use JSM for customer management—from portal design to automation and beyond
– How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
– How to measure customer management for reporting and data-driven decision making
Speaker:
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Clayton Chancey
Senior Solutions Architect, Cprime
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Posted on June 7, 2023 by Jen Howard -
Project to product is all the rage these days. You, your boss, or your company are already talking about this. Heck, your group has been “agile” for years now, but this next phase seems to just be a repackaging of that.
In this webinar, Anne Steiner, Chief Product Coach at Cprime, gets into Project to Product from the leader’s perspective. We explore “why we should care” and “what this really means”. Then, we deep dive into the following keys to leadership success in driving this change:
- Your help, involvement, and willingness to influence change is critical. Team-level change isn’t enough and will yield limited benefits.
- You need more than just engineering/IT buy-in to be successful. It takes the whole enterprise.
- Product management is a thing. We’ll learn what it is, how it is different from project management, and why it is critical to market domination and product success.
Lastly, we’ll leave you with some tips for success that will guide you in driving change whether you sit at the manager, director, VP, or C-level.
Speaker:
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Anne Steiner
Cprime |
Posted on May 24, 2023 by Yogesh Kumar -
A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.
In our previous webinar in this series, we discussed how to best enable change management in adherence to the ITIL framework and using Jira Service Management (JSM). In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.
After watching this webinar, you’ll understand:
-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement
Speaker:
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Clayton Chancey
Senior Solutions Architect, Cprime |
Posted on May 17, 2023 by Yogesh Kumar -
Release Train Engineers (RTEs) have tremendous responsibility in a scaled Agile environment. After all Agile Release Trains (ARTs) can’t steer themselves.
But, RTEs also face significant challenges along the way. In this webinar, Cprime’s Ali Huda, Senior Enterprise Agility Consultant, discusses common challenges RTEs face and how they can be overcome using SAFe® and Agile best practices, best-in-class tooling like Jira Align, and focused effort. We will also demo how Jira Align can help solve these challenges.
Learn how to solve these problems in your own organization:
- Lack of visibility into the full book of work
- Lack of visibility into how work being done by teams is contributing to strategic goals
- Lack of understanding of how much an ART can deliver over the course of a planning increment
- Visibility into the Risks and Dependencies affecting an ART
- Constant need to create and update roadmaps
- Limited availability and customizability of progress report
Speakers:
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Ali Huda
Senior Enterprise Agility Consultant
Cprime |
Posted on May 4, 2023 by Yogesh Kumar -
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part One of this webinar series you will learn:
- The vital importance of cultivating a customer-first mindset
- How to adjust your mindset to view your services as products
- The power of a product/service roadmap
Speakers:
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Devin Anderson
Strategic Product Coach, Cprime
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Eric Rodstein
Senior Solutions Engineer, Cprime
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Posted on May 3, 2023 by Yogesh Kumar -
Improve your agility by moving towards automation and streamlined processes between your IT and dev teams. ITSM with Jira Service Management (JSM) can help optimize your processes and significantly reduce manual touch points, while change management minimizes risks and disruptions to your IT services.
In the first part of this series, we cover change management with Jira Service Management in depth. Join our ITIL-certified experts to learn how to manage changes to your software or infrastructure using Jira Service Management so that you accurately understand the impact and scope of changes up and downstream.
Explore:
- How to get started with change management
- A demo of change management features in JSM
- Change management best practices and tips
Speakers:
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AJ Schmalenberger
Head of Atlassian Center of Excellence, Cprime
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Mario Vaccari
Atlassian Solutions Architect & Client Success Lead, Cprime
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Posted on April 13, 2023 by Siddarthan Natarajan -
The journey to agile maturity is neither fast nor straightforward. What do you need to know? What challenges might you face? Which tools will best meet your organization where it’s at?
Join our experts to explore what you should expect to see across the five phases of Agile maturity. In the third and final part of this series, we focus on Phase 5. Cprime’s Sneha Crews (Managing Director, Solutions Engineering), Rod Morrison (Partnerships Director, EMEA) and Sarah Sego (Agile Transformation Consultant), will share valuable advice about negotiating the turns, avoiding roadblocks, and enjoying the ride in your agile maturity journey. Plus, we’ll talk about the optimal tools to support you—enterprise product management software, like Atlassian Jira Align.
Learn:
- Common maturity elements of Phase 5 of agile maturity (The Scaling Agile Enterprise)
- Challenges you may face in the last phase of your agile maturity journey and how to overcome them
- How Jira Align’s features and functionality can support your Agile enterprise
- How to utilize custom-tailored solutions to meet your specific needs
Speakers:
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Sneha Crews
Managing Director, Solutions Engineering
Cprime |
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Rod Morrison
Partnerships Director, EMEA
Cprime |
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Sarah Sego
Agile Transformation Consultant
Cprime |
Posted on April 5, 2023 by Yash Sutrave -
With the current market emphasis on Atlassian Cloud migrations and Jira Service Management (JSM), we get you ready for take off as we delve into the complexities of successfully migrating an existing CMDB (or implementing a new one) in the Atlassian Cloud.
In this webinar, we provide concrete examples and best practices to help guide your successful migration of Configuration Management Database (CMDB) from an on-prem architecture to a cloud architecture while highlighting the importance of design considerations for discovering and categorizing assets, various IT configurations, and integrating with JSM for effective Incident, Change, Request, and Problem Management.
Learn:
– Challenges and considerations of migrating an existing CMDB (or implementing a new one) in Atlassian Cloud
– Examples and best practices for a successful migration of your CMDB to a cloud architecture
– Benefits of a JSM integration
Speakers:
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Clayton Chancey
Senior Solutions Architect, Cprime |
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Bob Hart
Senior Solutions Architect – Ecosystems, Device 42 |
Posted on March 29, 2023 by Yogesh Kumar -
Let’s Talk About _____ with the Cprime SAFe Fellows is an ongoing global webinar panel series with Cprime’s SAFe Fellows and SPCTs that will cover a variety of advanced SAFe topics.
How can you continue to adapt and grow with the pace of change? One of the key aspects of the Scaled Agile Framework® is its dedication to continuous learning and relentless improvement. The newest evolution of the framework will continue to ensure your organization has the tools it needs to stay ahead of the competition. Join our Cprime SAFe Fellows, Ken France, Darren Wilmshurst, and Isaac Montgomery, for the second episode of this panel series to learn all about the what’s to come in SAFe from an advanced viewpoint.
- Explore where the SAFe framework is going next
- Review the major updates experienced practitioners need to know about
- Understand the advantages and challenges of the next evolution SAFe and its impact to your organization
(SAFe and Scaled Agile Framework are registered trademarks of Scaled Agile, Inc.)
Speakers:
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Ken France
VP, Enterprise Agility, SAFe Fellow & SPCT
Cprime |
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Isaac Montgomery
SAFe Fellow & SPCT
Cprime |
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Darren Wilmshurst
Director, SAFe Fellow & SPCT
Cprime |
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Glenn Smith
SAFe Business Agility Consultant and Trainer, SPCT
Cprime |
