Does your Targetprocess environment feel harder to navigate every year? It rarely happens all at once. A new field for an urgent report. A custom workflow for one team. A special view for one leader. Each change made sense at the time, but together they can turn a carefully designed platform into a maze that only a few people know how to get through.
There’s a better way forward, and it doesn’t mean starting over.
In this session, Cprime Solutions Advisor Carolyn Gurke draws on nearly 30 years of TBM, portfolio, and product management experience to show how to move from supporting a tool to managing a strategic capability. You’ll learn why platform complexity, low adoption, and key-person dependency reinforce one another, and why fixing only one lets the other two recreate the same problems. Carolyn walks through a practical framework to stabilize, standardize, enable, align, and sustain your environment, along with a now, next, and later roadmap for putting it into action. The session closes with a live Q&A covering sources of truth across integrated tools, keeping governance practical, and what separates real strategic portfolio management from project tracking with extra steps.
The key insight: Targetprocess is often where problems become visible, but it’s rarely where they began. Unclear ownership, inconsistent processes, and undocumented decisions show up as a “broken” tool. When configuration is driven by the decisions the business needs to make, rather than by one-off requests, the platform becomes a trusted map of where the organization is, where it wants to go, and how to get there.
Key Takeaways
- Diagnose the three connected challenges draining your platform’s value: configuration complexity, adoption friction, and key-person dependency.
- Apply a five-part framework to stabilize, standardize, enable, align, and sustain your Targetprocess environment.
- Turn individual expertise into organizational capability by documenting the intent behind configuration, not just the settings.
- Manage Targetprocess as a product, starting with the business decisions it needs to support rather than what the tool can do.
- Build a phased roadmap, from a 30-day risk inventory to an operating model and ongoing platform health metrics.
- Make the case for stabilization by exposing the hidden costs of complexity, from untrusted reporting to workarounds and system drift.
Watch the video
