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Resources > > Perfecting Customer Management Using Jira Service Management
Perfecting Customer Management Using Jira Service Management

Perfecting Customer Management Using Jira Service Management

Tuesday August 15  |  2:00 PM ET

An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.

In this webinar, we cover the vital topic of customer management. You will learn:

  • The importance of understanding the customer’s perspective and requirements
  • How to best use JSM for customer management—from portal design to automation and beyond
  • How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
  • How to measure customer management for reporting and data-driven decision making

Speaker:

Clayton Chancey
Senior Solutions Architect, Cprime

 

Register Now

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