Put Your Customers First and Deliver ‘White Glove’ Service Embracing ongoing change with Agile and…
A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.
In our previous webinar in this series, we discussed how to best enable change management in adherence to the ITIL framework and using Jira Service Management (JSM). In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.
After watching this webinar, you’ll understand:
-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement
Senior Solutions Architect, Cprime
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