Tag: Atlassian

How CIOs and CHROs cut developer ramp time with unified HR–IT orchestration 

Posted on November 21, 2025 by - AI Transformation, Employee Experience (EX)

Every enterprise feels the drag of manual onboarding, but nowhere is the impact sharper than in IT and software development. Engineering teams depend on a dense ecosystem of tools, repositories, environments, and security layers that must be ready on day one. When those systems stay disconnected, onboarding slows, productivity stalls, and visibility disappears across HR, IT, and engineering. 

This installment in our series builds on the foundational narrative introduced in the HRSM overview. It focuses on how intelligent orchestration accelerates onboarding for technical teams and strengthens the connection between HR and IT. 

Technical onboarding requires deeper integration across developer ecosystems. Access must align with engineering roles such as SRE, backend engineer, or platform engineer. Compliance requirements introduce additional complexity. The opportunity is clear: turn onboarding from a manual sequence into an intelligent flow that prepares engineers to build, test, and ship faster. 

Why technical onboarding breaks down 

Technical onboarding introduces challenges that ripple across HR, IT, and engineering, creating friction before work even begins. 

A dense ecosystem of developer tools 

Engineering onboarding involves far more than account activation. Developers need immediate access to repositories, CI/CD pipelines, cloud environments, secrets managers, monitoring tools, and container registries. Each system carries unique permission models and compliance requirements. Manual provisioning turns this into a web of dependencies, repeat requests, and approval bottlenecks. 

The amplified visibility gap 

HR triggers onboarding. IT provisions tools. Engineering managers define role requirements. Yet none of these stakeholders can see onboarding progress in real time. That gap slows sprint planning, blocks code commits, and adds friction to the earliest days of a developer’s experience. 

Productivity friction unique to IT and software 

When a new engineer waits for access, they lose more than time. They lose context. They lose momentum. They lose the confidence that they can contribute quickly. This friction extends across teams as code reviews stall, dependencies wait, and project timelines stretch. 

The fragmentation problem 

Fragmentation across tools, teams, and processes slows engineering productivity and weakens operational flow. 

Fragmentation across the software delivery lifecycle 

A typical engineering environment spans version control, build pipelines, infrastructure provisioning, observability, and deployment systems. Onboarding touches every one of these systems. Without unified orchestration, each step becomes a separate request, a separate approval, and a separate delay. 

Fragmented ownership 

HR manages identity. IT manages provisioning. Engineering manages tool-level permissions. Security manages compliance. Without orchestration linking these responsibilities, onboarding expands from a workflow into a maze. 

Manual work that scales poorly 

Manual provisioning introduces repeated steps: environment setup, key registration, permission alignment, testing access, and more. As organizations scale, these steps multiply. Automation becomes essential. 

The ideal state: orchestrated onboarding across HR, IT, and engineering 

An orchestrated model replaces disconnected tasks with an intelligent, connected flow that accelerates readiness. 

  • One workflow spanning three functions – Orchestrated onboarding connects HRIS, JSM, and developer tools into one intelligent workflow that activates at the moment of hire. 
  • Context-aware, role-based provisioning – Role templates define everything a developer needs based on engineering function. When HR updates a role in the HRIS, JSM immediately orchestrates the provisioning sequence. 
  • Real-time visibility for every stakeholder – HR sees onboarding progress. IT sees provisioning status. Engineering sees when tools are ready so new hires can join sprint work on time. 

Cprime’s solution: intelligent orchestration with JSM for engineering workflows 

Cprime leverages your Atlassian tool stack to redesign onboarding as an integrated, automated workflow that aligns HR, IT, and engineering from the start. 

Unifying HRIS, JSM, and developer tools 

Cprime architects a connected onboarding flow that integrates with systems such as GitHub, GitLab, Jenkins, and cloud IAM. These integrations turn access provisioning into a predictable, automated sequence. 

Turning JSM into the provisioning command center 

JSM becomes the orchestration hub: approvals, provisioning, compliance checks, and communication all move through a single, intelligent workflow. Automation eliminates handoffs and reduces rework. 

Accelerating engineering proficiency 

Atlassian reports that organizations implementing connected, automated onboarding through JSM see engineers reach full proficiency 34% faster. This acceleration comes from fewer delays, cleaner access patterns, and earlier engagement in active development. 

Strengthening security and compliance 

Standardized, role-based provisioning ensures engineers receive the appropriate level of access from the start. Every action is logged, auditable, and aligned with internal controls. 

Business outcomes for CIOs and CHROs 

A unified onboarding model drives measurable impact across productivity, efficiency, and experience. 

  • Faster time-to-productivity – Connected workflows eliminate multi-day waits and allow developers to contribute to active code and infrastructure work much sooner. 
  • Greater operational efficiency – IT handles fewer manual tickets. HR avoids status-tracking overhead. Engineering gains immediate clarity on environment readiness. 
  • Improved developer experience and retention – Developers start contributing earlier and avoid the frustration of stalled onboarding. 
  • Stronger governance – Orchestrated provisioning ensures every access decision is captured, monitored, and aligned with enterprise security standards. 

Why Cprime is uniquely positioned to deliver this 

Cprime brings the expertise, accelerators, and alignment needed to rewire onboarding into an intelligent engineering workflow. 

Cprime brings two decades of Atlassian expertise, proven accelerators for engineering-centric workflows, and a co-design approach that aligns HR, IT, and engineering around one unified experience. As organizations begin transitioning from digital-native to AI-first operations, orchestrated onboarding serves as a strategic foundation for more intelligent, adaptive engineering workflows. 

Why manual onboarding is your hidden HR liability, and how HR Service Management turns it around 

Posted on October 21, 2025 by - Employee Experience (EX)

For many HR teams, onboarding feels less like a strategic milestone and more like a paperwork marathon. New hire forms, email approvals, spreadsheets, and status check-ins consume hours of effort that could be spent engaging new employees. In fact, two in five HR managers who don’t capture onboarding information electronically spend more than three hours per new hire on manual data collection. The cost of inefficiency goes far beyond lost time. It impacts experience, compliance, and retention. 

The hidden price of manual onboarding 

Every extra step, misplaced form, or missed signature introduces friction and error. Up to 25% of HR time is lost to manual data entry and paperwork, and these inefficiencies carry measurable business costs. Studies estimate that turnover costs average 33% of an employee’s annual salary, and poor onboarding is a major contributor. One survey found that 20% of new hires leave within their first 45 days. 

When HR is buried in forms and follow-ups, the human element of onboarding fades. New employees miss critical context, managers lose visibility, and the organization pays for it in attrition and disengagement. 

Why manual onboarding still won’t die 

Despite the clear drawbacks, many organizations still rely on outdated systems. Sixty percent of companies continue to use spreadsheets and email as their primary onboarding workflow tools. This patchwork approach creates invisible bottlenecks: 

  • Fragmented tools and disjointed communication channels. 
  • No single source of truth for tracking onboarding progress. 
  • Limited visibility into what’s done, what’s missing, and who’s responsible. 

When onboarding becomes an improvised process instead of an orchestrated one, small inefficiencies compound into systemic friction. The result is a first-day experience that feels reactive rather than welcoming. 

How HR service management changes the game 

HR Service Management (HRSM) reimagines onboarding as a connected, automated service. It applies structured workflows, defined service levels, and centralized visibility to every stage of the employee journey. In an HRSM model: 

  • AI-powered workflows replace repetitive data entry and predict what’s needed next. 
  • Requests and approvals flow through one digital portal. 
  • AI dashboards surface real-time insights and predict potential bottlenecks. 
  • Intelligent integrations connect HR platforms with IT, facilities, and finance to ensure every detail, from laptop delivery to payroll setup, happens seamlessly. 

Organizations that implement HR automation report significant efficiency gains. One study found that automation can reduce HR administrative work by up to 40%. And when onboarding runs smoothly, new hires are 69% more likely to stay with the company for three years or longer. 

From paperwork to purpose: elevating HR’s role 

Automating onboarding saves time and elevates HR’s role. When paperwork is automated and data flows freely across systems, HR teams can focus on what matters most: designing meaningful employee experiences, supporting culture, and accelerating productivity. 

The benefits ripple outward. New employees reach full productivity faster. Managers gain confidence that every requirement is handled. Leadership sees measurable value in improved retention and reduced cost per hire. And HR reclaims its time for strategy, not spreadsheets. 

The onboarding revolution starts here 

Manual onboarding has become a hidden liability, sapping time, energy, and engagement from HR and new hires alike. Modernizing through HR Service Management brings structure, automation, and insight to the process, turning complexity into clarity. 

The AI-First Service Mandate: 3 Strategic Shifts from the Atlassian Team 25 Europe

Posted on October 14, 2025 by - AI Transformation, AI-Ready Foundations

The Top Shifts: Your Service Mandate from the Conference 

The Atlassian Team 25 Europe conference delivered the definitive blueprint for the AI-First Operating Model. The age of fragmented service is over. With the launch of the Service Collection, Atlassian positions service as a unified, intelligent driver of enterprise advantage, powered by AI. Leaders can recognize and act on these shifts now: 

  • Service is Unified: The wall between external Customer Service (CSM) and internal Employee Service (JSM, HR) has collapsed onto a single platform. 
  • AI is Inherent: Intelligence is built into the foundation of service and functions as the core capability enabling predictive support. 
  • ROI is Immediate: You gain powerful new AI capabilities, Customer Service Management, and Assets for the same price as JSM Cloud alone, maximizing your technology investment. 

Atlassian’s European event underscored a critical shift: service operates as a strategic advantage, not a reactive IT cost center. The new Service Collection advances this vision and signals a unified, intelligent future of service across the enterprise. 

The focus for leaders is now clear: accelerate the transition from siloed support to a single, orchestrated system of service. 

1. The Service Collection: Unifying Experience and Maximizing ROI 

The Service Collection launch demands an immediate evaluation of fragmented service desks. Leaders focused on technology ROI and service resilience gain a strategic advantage: 

  • Service Silos Collapse: Service Silos Collapse: The Collection (JSM, CSM, Assets, Rovo) unifies internal service (JSM) and external service (CSM). The unified flow strengthens feedback loops across Development, IT, and Customer Support.” 
  • Predictive Support Becomes the Standard: With Rovo Agents and built-in AI, the system triages, routes, and fulfills requests automatically. AIOps enhances alert grouping and incident orchestration. Rovo Service for HR delivers AI-powered employee support and automated workflows. This is the foundation of proactive, predictive service. 
  • Maximize ROI with a Free Upgrade: The full Service Collection is available at the JSM Cloud price point. The package adds the CSM app, Assets (now a platform app), and Rovo Agents at no extra cost—creating an opportunity to accelerate value realization by integrating capabilities already included and eliminating redundant point solutions. 

2. Platform Architecture: The Full AI-Native System of Work 

The Service Collection signals a larger shift in Atlassian’s platform architecture. The target: a comprehensive System of Work across the enterprise. AI serves as the foundation for how work gets done: 

  • Unprecedented Cloud Confidence: Cloud migration is supported by Atlassian Ascend, a new program with incentives designed to accelerate and de-risk the transition. New enterprise-grade options like Isolated Cloud and Government Cloud address the most stringent security and compliance needs. 
  • The Three Collections Unite: The Service, Teamwork, and Strategy Collections now operate as one platform. 
  • Teamwork Collection Updates: ‘Create with Rovo’ generates first drafts from an idea. Audio briefings enable on-the-go consumption of Confluence pages. 
  • Strategy Collection Updates: Jira Align, Focus, and Talent add ‘Funds View’ in Focus to track investments and give leaders continuous visibility that keeps work aligned to enterprise goals. ‘Rovo for Strategy’ now provides proactive risk analysis and recommendations.  
  • The Software Collection is now available, including the GA of Rovo Dev, the AI agent for code planning, generation, and review. 
  • AI is Core Architecture: Rovo AI is built into the platform architecture, making intelligence contextual and connected across the stack—ready to accelerate execution and streamline decisions. 

3. Strategic Priorities for Enterprise Leaders 

With AI embedded at the platform level, focus on where intelligence generates the greatest impact across the operating model: 

  1. Lead with an AI Assessment: Quantify your starting point. The AI Assessment evaluates readiness and creates a roadmap to accelerate adoption. 
  1. Accelerate Cloud Migration: The Service Collection is an AI-ready, cloud-only solution. The value—unification, CSM, and AI—drives competitive advantage. Accelerate the move to the modern platform. 
  1. Go Wall-to-Wall with Service: Service Management extends beyond IT. Prioritize unifying employee service (HR, Legal, Facilities) and external service (CSM) to eliminate fragmentation and create shared value. 
  1. Audit for Flow: Identify points in your enterprise operating model where handoffs, approvals, or complex decisions slow momentum. These high-impact areas benefit first from intelligent orchestration. 

Cprime’s Role in What Comes Next: The Path from Vision to Value 

Atlassian has confidently stepped into the AI-native service future. We guide enterprises through this shift with experience and a proven methodology. Our transformation approach clarifies where to begin and converts new platform investments into enterprise momentum. 

We deliver a unified approach across Assessment, Training, and Execution. A package designed to guide enterprise evolution. 

  • Intelligent Assessment: Conduct a strategic assessment to identify friction points and pinpoint where AI delivers the fastest returns. Clarify the starting position and priority moves. 
  • Guided Training & Fluency: Provide focused, private training that drives fluency and successful adoption of new AI-native capabilities. 
  • Embedded Execution: Rewire complex workflows directly into the Service Collection framework. The HRSM solution delivers automated employee experiences that cut onboarding time by up to 98%. 

This guided evolution converts Service Collection capability into enterprise momentum.