Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part Two, The Keys to Optimal ESM are Automation and Integration, you will learn:
- The power of automation to streamline and optimize your ESM practice
- Examples of apps, workflows, and integrations that have proven successful
- How to map out your own workflows to optimize your unique ESM experience
Speakers:
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Sneha Crews Managing Director for Solutions Engineering, Cprime |
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Eric Rodstein Senior Solutions Engineer, Cprime |
