Overview
ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.
By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporates the core of ITIL® version 4.
This class includes an exam voucher. Students can retake the course free of charge for up to 6 months and will have access to their class recordings for 90 days from the last day of class.
Reserve Your Seat
$1695 (USD)
3 days/21 hours of instruction
Group (3+): $1595 USD
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ITIL® 4 Foundation Schedule
Delivery
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Full Course Details
Part 1: ITIL 4 OVERVIEW
- Introduction to ITIL
- Key Concepts of ITIL
Part 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Part 3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Part 4: THE ITIL SERVICE VALUE SYSTEM (SVS)
- Governance
- The Service Value Chain
- Continual Improvement
Part 5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Part 6: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
- This course is designed for anyone who:needs an understanding of IT Service Management to help deliver better value to customers.
- IT staff and management, as well as customers who work closely with IT to support business requirements.
- Students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
- Implement the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporates the core of ITIL® version 4.