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AI-powered Service Management

Streamlining Incident Management in JSM using Atlassian’s Virtual Agent and Cprime’s Custom AI Technology

Sound incident management operations encompass activities ranging from logging and prioritization to escalation, documentation, and reporting. What could your employees do with all that extra time if you automated these operations with AI?

In this webinar, we showcase:

How to streamline incident management and post-incident reviews by harnessing no-touch resolution and triage with 3rd party tools like Atlassian Jira Service Management
How to use incident management to improve your customer’s experience while incorporating an added layer of efficiency with custom AI co-pilots
How to empower human agents to resolve issues faster and drive continuous improvement and enhanced knowledge management for incident escalations

Speakers:

	Josh Judd Chief Architect, Artificial Intelligence, Cprime
	Clayton Chancey ITSM Practice Lead, Cprime

Watch the Webinar on Demand

Some of the images used were designed by freepik.com

Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth.

Enterprise Agility Need to respond to change faster? To do more with less? To surpass your competition? Adopting a holistic approach to change and continuous improvement across the organization can achieve all that and more Learn more >

Global TalentElevate your pool of talent to beat the global tech talent shortage and remain competitive in the marketplace with end-to-end solutions for enhancing your tech teams Learn more >

Development Support lean, cost-effective workflows focused on delivering value to your customer by leveraging individual specialists or entire teams of experienced software engineers to build custom applications and integrations Learn more >

Business Technology Establish the optimal tool stacks to streamline workflows, data capture, and transparency across the organization, supporting decision making and agility Learn more >

Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth. Cprime Learning >

Pages

Courses

Resources

Blogs

AI-powered Service Management

Streamlining Incident Management in JSM using Atlassian’s Virtual Agent and Cprime’s Custom AI Technology

Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth.

Enterprise Agility Need to respond to change faster? To do more with less? To surpass your competition? Adopting a holistic approach to change and continuous improvement across the organization can achieve all that and more Learn more >

Global TalentElevate your pool of talent to beat the global tech talent shortage and remain competitive in the marketplace with end-to-end solutions for enhancing your tech teams Learn more >

Development Support lean, cost-effective workflows focused on delivering value to your customer by leveraging individual specialists or entire teams of experienced software engineers to build custom applications and integrations Learn more >

Business Technology Establish the optimal tool stacks to streamline workflows, data capture, and transparency across the organization, supporting decision making and agility Learn more >

Training From new ways of working to deeply technical tools-based topics, leverage 30 years of experience to bridge skills gaps, empower excellence, and foster innovation for unmatched growth. Cprime Learning >

Pages

Courses

Resources

Blogs

AI-powered Service Management

Streamlining Incident Management in JSM using Atlassian’s Virtual Agent and Cprime’s Custom AI Technology

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