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About Cprime Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands.

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Resources > > ESM Webinar Series Part 2 | The Keys to Optimal ESM are Automation and Integration
ESM Webinar Series Part 2 | The Keys to Optimal ESM are Automation and Integration

ESM Webinar Series Part 2 | The Keys to Optimal ESM are Automation and Integration

Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.

In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.

In Part Two, The Keys to Optimal ESM are Automation and Integration, you will learn:

  • The power of automation to streamline and optimize your ESM practice
  • Examples of apps, workflows, and integrations that have proven successful
  • How to map out your own workflows to optimize your unique ESM experience

 
Speakers:

Sneha Crews
Managing Director for Solutions Engineering, Cprime
Eric Rodstein
Senior Solutions Engineer, Cprime
Watch the Webinar on Demand

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