Course Taxonomy: Technology Platforms

Onboard to Confluence Cloud

Course Introduction & Objectives

Module 1: Start Working in Confluence

  • What is confluence
  • Navigate Confluence
  • Explore content and spaces
  • Customize personal settings

Lab 1: Apply real-world Confluence skills by locating information efficiently, organizing work within spaces, exploring and managing content, and tailoring your personal experience to stay informed without information overload

Module 2: Create and Collaborate on Pages and Live Documents

  • Create a page or live doc
  • Edit and format
  • Use Rovo to generate content
  • Collaborate with others

Lab 2: Create, format, generate, and refine content while collaborating with teammates in real time

Module 3: Enhance Pages and Live Docs

  • Add rich content
  • Use smart links
  • Use common macros
  • Use Confluence with other apps

Lab 3: Enhance content with rich media, embedded resources, dynamic page elements, and connected applications.

Module 4: Manage and Share Content

  • Publish, update, and view versions
  • Set permissions
  • Share content

Lab 4: Manage content throughout its lifecycle by publishing updates, reviewing version history, controlling access, and sharing information with the right audiences

Module 5: Organize and Find Content

  • Organize content within a space
  • Archive and delete content
  • Search content and Spaces

Lab 5: Improve content findability by organizing information effectively, maintaining content hygiene, and using multiple search methods to locate information quickly

Module 6: Use Confluence Whiteboards

  • Create a Whiteboard
  • Use a Whiteboard
  • Use Rovo with Whiteboards
  • Share a Whiteboard

Lab 6: Create visual workspaces to brainstorm, plan, and collaborate, then use AI-assisted features and sharing options to turn ideas into action

Conclusion

  • What will you implement?
  • Q&A
  • Feedback

Onboard to Jira Cloud

Introduction & Objectives

Module 1: Navigate Jira Cloud

  • Introduction to Jira Cloud
  • Jira Cloud interface and navigation
  • Understanding the sidebar and key navigation elements
  • Accessing projects and work areas
  • Working within a Jira environment

Lab 1: Log Into Your Lab Site – Access and successfully log into your Jira Cloud sandbox environment

Module 2: Manage Work in Jira

  • Understanding work items
  • Creating work items
  • Updating and managing work items
  • Tracking progress
  • Working with team workflows

Lab 2: Create and Manage Work Items – Create, update, and track work items in Jira

Module 3: Find the Work Items You Need

  • Searching for work items
  • Using filters
  • Locating assigned work
  • Saving and reusing searches
  • Organizing work visibility

Lab 3: Search and Filter Work – Find work items using search and filtering tools

View and Create Dashboards

  • Introduction to Jira dashboards
  • Dashboard components and gadgets
  • Creating dashboards
  • Customizing dashboard views
  • Monitoring work through dashboards

Lab 4: Build a Jira Dashboard – Create and customize a dashboard tto monitor work and progress

Conclusion

  • What will you implement?
  • Q&A
  • Feedback

Onboard to Rovo

Module 1: Get Started with Rovo

  • Overview of Rovo capabilities
  • Navigating the interface and setup basics

Module 2: Find Information with Search

  • Using natural language to search
  • Discovering insights across connected tools

Module 3: Prompting Best Practices

  • Writing effective AI prompts
  • Tips for clear, accurate results

Module 4: Generate and Improve Content

  • Creating content with Rovo
  • Refining and enhancing outputs

Module 5: Find and Use Agents

  • Exploring available agents
  • Using agents to streamline tasks

Module 6: Build Custom Agents & Automations

  • Creating simple agents
  • Automating everyday workflows

ITIL® 5 Foundation

Part 1: Key Concepts of Digital Product and Service Management

  • Product and service management
  • Service offerings
  • Value co-creation
  • Key ITIL Concepts & Definitions

Part 2: Service Relationships

  • Value co-creation
  • Service relationships

Part 3: The ITIL Value System (ITIL VS)

  • Components of the ITIL Value System
  • Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.

Part 4: Governance

  • Define governance and its role in directing and controlling an organization
  • Explain the enabling nature and the activities of governance

Part 5: The ITIL Guiding Principles

  • Value co-creation: Explain how feedback contributes to value co-creation
  • Explain the ITIL Guiding Principles
  • Explain how the ITIL Guiding Principles should be applied in different contexts
  • Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.

Part 6: Value Chain and ITIL Management Practices

  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of ITIL Product and Service Lifecycle activities
  • Value chain
  • Management practices

Part 7: Value Streams: Mapping and Management

  • Key concepts of value stream mapping and management
  • Application of value streams
  • Purpose of value stream mapping and management
  • Understand the relationship between digital value stream mapping and value stream management.

Part 8: Continual improvement

  • The ITIL Continual Improvement Model
  • Understand the steps of the ITIL Continual Improvement Model
  • Describe continual improvement within the ITIL Value System and its role in the organization

Part 9: The Four Dimensions of Product and Service Management

  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Internal factors and External factors
  • Introduction to AI
  • ITIL AI Governance

Part 10: ITIL and other frameworks integration

  • ITIL and DevOps
  • ITIL and PRINCE2

Microsoft Power Apps Boot Camp

1. Introduction to Power Apps

  • What is Power Apps?
  • Role in the Power Platform
  • Types of apps

2. Canvas Apps vs Model-Driven Apps

  • Key differences
  • When to use each type
  • Strengths and limitations

3. Licensing Requirements

  • Power Apps licenses overview
  • Dataverse usage scenarios
  • When Premium licensing is required

4. Introduction to Canvas Apps

  • Canvas app building blocks
  • Designing screens and layout

5. Working with Canvas App Controls, Power Fx & Data Connections

  • Controls and properties
  • Power Fx fundamentals
  • Connecting to data sources (SharePoint, Excel, Dataverse, etc.)
  • Building simple formulas and logic

6. Introduction to Dataverse & Model-Driven Apps

  • What is Dataverse?
  • Tables, columns, relationships
  • Overview of model-driven design principles

7. Creating Solutions and Tables in Dataverse

  • What are Solutions?
  • Creating custom tables and relationships
  • Option sets, lookups, and data types
  • Understanding primary keys and schema design

8. Creating Model-Driven Apps

  • App design and components
  • Navigation, sitemap, and app configuration
  • Adding forms, views, dashboards

9. Creating and Working with Forms & Views in Model-Driven Apps

  • Form types and customization
  • Business rules and visibility settings
  • View creation and filtering

10. Publishing & Sharing Model-Driven Apps

  • App validation and publishing
  • Sharing apps and managing permissions

Practical Microsoft Copilot for Real Work

Module 1 — Copilot Basics

  • What is Microsoft Copilot?
  • Licensing and prerequisites
  • Prompting fundamentals

Module 2 — Using Copilot in Office Apps

  • Copilot in Word: drafting, summarizing, improving content
  • Copilot in Excel: insights, formulas, visualizations
  • Copilot in PowerPoint: slide generation and editing
  • Copilot in Outlook: email summaries and drafting

Module 3 — Copilot in SharePoint

  • Using Copilot with document libraries

Module 4 — Copilot Chat in Teams

  • Meeting recaps and action items
  • Summarizing chat history

Module 5 — Work Copilot vs Web Copilot

  • Differences between Work Copilot and Web Copilot
  • Generative AI Capabilities

Module 6 — Creating Copilot Agents in Teams

  • Connecting data sources
  • Publishing an Agent to Teams

Asset Management Essentials

Course Overview

Introduction to the Course

  • Purpose of the course and structure

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  • Overview of the topics covered

Learning Objectives

  • Navigate the Assets interface and object schemas
  • Create and configure object types and attributes
  • Understand roles and permissions
  • Use search methods including AQL
  • Import data from external sources
  • Configure automation rules
  • Use Assets reporting capabilities

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Activity:

  • None in this module

Assets Overview

What is Assets?

  • Definition of Assets in Jira Service Management
  • Assets as EAM, CMDB, and ITAM systems

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What Assets Can Track

  • Physical goods, software, intellectual property, employees, and more

Configuration Items (CIs) and Relationships

  • Physical, logical, and conceptual CIs
  • Understanding relationships and dependencies within a CMDB

Activity:

  • Lab 2 – Starting your lab environment (10 min)

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Assets Basics

User Interface Navigation

  • Accessing Assets
  • Understanding object schema list, hierarchy, and object views
  • Switching between list and detail views

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Basic Building Blocks

  • Object schema
  • Object types
  • Attributes
  • Objects

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Roles and Permissions

  • User, Developer, Manager, Assets Admin, Jira Admin
  • Responsibilities and restrictions for each role

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Activity:

  • None listed specifically for this module

Creating Object Types and Attributes

Planning Before Creating Schemas

  • Importance of planning schemas and naming conventions

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Creating Object Schemas

  • Steps to create schemas
  • Schema description and icon selection

Creating Object Types

  • Parent-child typology
  • Inheritance and hierarchy considerations
  • Best practices for naming

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Creating Attributes

  • Attribute types: text, number, date, status, object references
  • Global vs schema-level attribute values

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Activity:

  • Lab 3 – Creating Object Types and Attributes (based on structure but lab not shown in snippet)*

Connecting Object Types

Object References

  • Outbound and inbound references
  • How object-based attributes form connections

Visualizing Relationships

  • Using graph view for dependency visualization
  • Viewing schema graph for entire object schema

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Best Practices

  • How references affect search and reporting
  • Example: Business Services referencing Confluence

Activity:

  • Lab 5 – Connecting Object Types (15 min)
    • Connect Employee → Office
    • Connect Teams → Department
    • Connect System → System Owner
    • Connect Computer → Employee

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Searching and Basic AQL

Search Methods

  • Object schema quick search
  • Global search
  • Basic vs advanced search (AQL)

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Filtering Objects

  • Filtering based on attributes
  • Limitations of basic filtering

Writing Basic AQL Queries

  • Searching based on attribute values
  • Using object references in queries
  • Export objects to CSV from search results

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Activity:

  • Lab 6 – Searching in Assets (15 min)
    • Execute basic AQL
    • Use global search

Importing Data

Understanding Imports

  • Manual imports vs REST API imports
  • When importing is useful (ERP data, HR data, etc.)

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Creating Import Configurations

  • File upload
  • Mapping attributes
  • Mapping references

Executing and Validating Imports

  • Verifying imported objects

Activity:

  • Lab 7 – Importing Data (from lab workbook structure)

Assets Automations

Overview of Automation in Assets

  • Global automation configuration
  • Triggers, conditions, and actions

AQL in Automations

  • Using Lookup Objects to pull related assets
  • Using smart values to fetch attributes

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Example Workflows

  • Auto-populate fields based on selected asset

Activity:

  • Lab 8 – Assets Automation (15 min)
    • Create automation triggered when a new Employee is created
    • Update object fields automatically

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Reporting in Assets

Using the Reports Dashboard

  • Pre-configured charts
  • Objects by attribute
  • Work items linked to objects
  • Objects over time
  • Attribute analysis

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Filters

  • Global filters (apply to all reports)
  • Report-specific filters

Confluence Macro for Assets

  • Displaying filtered Assets lists using AQL
  • Selecting attributes for display
  • Auto-sync behavior

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Activity:

  • Lab 9 – Assets Reporting (10 min)
    • Explore dashboard
    • Configure “Objects by attribute” report
    • Configure “Compare object type attributes” report

Managing Jira Service Projects (JSM)

Course Introduction

  • Course Goals and Learning Objectives
  • Prerequisites and Success Guidelines
  • Course Schedule and Structure
  •  Lab 1 – Logging into your site

Creating a Service Project

  • Overview of Jira Service Management
  • Service Project Use Cases (IT, HR, Internal Teams)
  • Jira Roles and Responsibilities (Admins, Agents, Customers)
  • Creating and Configuring a Service Project
  • Lab 2 – Creating a Service Project

Requests and Queues

  • Setting Up and Customizing Request Types
  • Forms and Field Customization
  • Customizing Workflow Statuses
  • Creating and Managing Queues
  • Best Practices for Portal Usability
  • Exercise 1 – Setting Up Request Types
  • Exercise 2 – Creating & Managing Queues
  • Lab 3 – Requests & Queues

Configuring SLAs

  • SLA Components (Metrics, Goals, Timeframes)
  • Preconfigured and Custom SLA Examples
  • SLA Calendars and Global Support Models
  • Monitoring SLAs with Reports, JQL, and Dashboards
  • Exercise 1 – Configuring SLAs
  • Exercise 2 – Creating an SLA Monitoring Dashboard
  • Lab 4 – Configuring SLAs

Using a Knowledge Base

  • Benefits of a Knowledge Base for Customers and Agents
  • Integrating Confluence with Jira
  • Configuring Article Suggestions and Access
  • Creating and Sharing Knowledge Base Articles
  • Exercise 1 – Using a Knowledge Base
  • Lab 5 – Using a Knowledge Base

Customizing Email Channel & Customer Portal

  • Setting Up and Customizing the Email Channel
  • Customizing Notifications and Request Type Mapping
  • Branding the Customer Portal
  • Branding the Global Help Center
  • Exercise 1 – Branding Your Customer Portal
  • Optional Exercise 2 – Branding Your Help Center
  • Optional Exercise 3 – Changing Your Project Logo
  • Lab 6 – Branding Your Customer Portal

Adding Users to Your Service Project

  • Adding and Managing Agents
  • Adding Customers and Customer Organizations
  • Configuring Customer Permissions
  • Involving Jira Users in the Workflow
  • Exercise 1 – Adding Users to Your Service Project
  • Exercise 2 – Adding Customers to Your Service Project
  • Lab 7 – Adding Users to Your Service Project

Automating Your Service Project

  • Overview of Jira Automation and Its Benefits
  • Building Automation Rules (Triggers, Conditions, Actions)
  • Using Smart Values and Rule Testing
  • Jira Service Management Template Rules and Advanced Triggers
  • Exercise 1 – View Jira Service Management Automation
  • Exercise 2 – Create a New Jira Service Management Automation Rule
  • Exercise 3 – Setting Up a New Preset Automation Rule
  • Exercise 4 – Troubleshooting Automation Rules & SLAs
  • Lab 8 – Automating Your Service Project

BigPicture Training and Implementation Bundle

Option 1 – BigPicture Express Launch Bundle (5 Days)

  • System implementation
    • Training (2 days)
    • Collecting requirements
    • Environment configuration
      • Building templates (Box and Task templates)
      • Configuration of reports in Big Picture
    • Supplementary training for "Core users"
  • Deliverables after implementation:
    • List of best practices
    • Training recording
  • Regular open meetings for our Clients
  • Certificate after training

Option 2 – BigPicture Excellence Implementation Bundle (12 Days)

  • System implementation
    • Training (3 days)
    • Collecting requirements
    • Tool configuration
      • Building templates (Box and Task templates)
      • Configuration of reports in Big Picture + custom reports
      • Automation
    • Supplementary training for "Core users"
    • Training for "Basic users"
  • Assistance 4 weeks after implementation
  • Deliverables after implementation:
    • List of best practices
    • Training recording
  • Regular open meetings for our Clients
  • Training for the Top management
  • Certificate after training
  • Support in Migration and Integration

Option 3 – BigPicture Premium Bundle (26 Days)

  • System implementation
    • Training (3 days)
    • Collecting requirements
    • Tool configuration
      • Building templates (Box and Task templates)
      • Configuration of reports in Big Picture + custom reports
      • Automation
    • Supplementary training for "Core users"
    • Training for "Basic users"
  • Assistance 4 weeks after implementation
  • Long-term support after implementation for the stabilization period of 3 months
  • Deliverables after implementation:
    • Deployment configuration documentation
    • List of best practices
    • Training recording
  • Individual consultations for selected PMs or Teams
  • Regular open meetings for our Clients
  • Training for the Top management
  • Training for Project Managers
  • Certificate after the training
  • Support in Integration and Data Migration

Cybersecurity for Executives

1. Introduction to Cybersecurity

1.1. Understanding Cybersecurity

o  Definition and importance of cybersecurity in today's business landscape

o  The role of cybersecurity in protecting company assets and reputation

1.2. Executive Responsibilities in Cybersecurity

o  The importance of leadership in cybersecurity

o  Legal and regulatory obligations for executives

2. The Current Threat Landscape

2.1. Overview of Cyber Threats

o  Types of cyber threats (malware, phishing, ransomware, insider threats)

o  Emerging threats and trends in cybercrime

2.2. Case Studies

o  High-profile cyberattacks and their impact on businesses

o  Lessons learned from recent breaches

3. Risk Management and Cybersecurity Strategy

3.1. Identifying and Assessing Cyber Risks

o  How to identify and assess risks to the organization

o  The role of risk management in cybersecurity

3.2. Developing a Cybersecurity Strategy

o  Key components of an effective cybersecurity strategy

o  Aligning your cybersecurity strategy with business objectives

4. Cybersecurity Governance and Compliance

4.1. Governance Frameworks

o  Implementing proven frameworks

o  Overview of governance frameworks (NIST, ISO 27001, COBIT)

o  Executive-level support of the cybersecurity process

4.2. Regulatory Compliance

o  Overview of relevant regulations (GDPR, CCPA, HIPAA, etc.)

o  Ensuring compliance and avoiding legal pitfalls

 

5. Building a Cybersecurity Culture

5.1. Fostering Cybersecurity Awareness

o  The importance of a security-conscious culture

o  Strategies for promoting cybersecurity awareness among employees and contractors

5.2. Training and Education

o  Executive role in ensuring ongoing cybersecurity education

o  Best practices for training programs and simulations

o  Training as a countermeasure for insider threats

6. Incident Response and Crisis Management

6.1. Incident Response Planning

o  Developing an incident response plan

o  Roles and responsibilities before and during a cybersecurity incident

6.2. Crisis Management

o  Communication strategies during a cyber crisis

o  Handling public relations and maintaining trust

7. Cybersecurity Investment and Budgeting

7.1. Evaluating Cybersecurity Investments

o  Overview of the cybersecurity tools landscape

o  Assessing ROI for cybersecurity tools and services

o  Prioritizing cybersecurity spending based on risk

7.2. Budgeting for Cybersecurity

o  Allocating resources effectively for cybersecurity

o  Justifying cybersecurity budgets to stakeholders

8. The Future of Cybersecurity

8.1. Emerging Technologies and Threats

o  The impact of AI, IoT, and quantum computing on cybersecurity

o  Preparing for future challenges

8.2. The Evolving Role of Executives

o  How the executive role in cybersecurity is changing

o  Continuous learning and adaptation in cybersecurity leadership