Aon’s leaders wanted a unified strategy to guide AI investment. More than 50 potential use cases existed across Technology, Employee, and Customer Experience domains. Teams needed a clear framework to determine which workflows were ready for AI, how to evaluate out-of-the-box capabilities against custom builds, and how to create alignment across functions.
A two-day accelerator for clarity and alignment
The two-day workshop convened more than 55 participants from across the enterprise. Facilitators guided cross-functional sessions built around structured evaluation, rapid prioritization, and ServiceNow-specific feasibility analysis.
Day 1: Chart opportunity and surface AI-ready workflows
Participants explored AI trends, assessed platform capabilities, and mapped pain points across major experience domains. Teams identified processes that could benefit from intelligence embedded directly into ServiceNow workflows.
Day 2: Shape an execution-ready AI roadmap
Each idea went through value and feasibility scoring. Facilitators helped teams determine the best approach for each use case and shaped a roadmap that balanced quick wins with longer-horizon, strategic opportunities.
A prioritized enterprise AI roadmap in 48 hours
Aon gained a clear, actionable strategy within 48 hours.
40+ AI use cases documented and prioritized
A roadmap aligned across Technology, Employee, and Customer Experience
Executive consensus on AI investment direction
Defined quick-win pilots ready for immediate testing
Clarity on out-of-the-box vs. custom build decisions
This structure accelerated momentum and equipped Aon with a repeatable way to scale AI adoption across the enterprise.
Enterprise momentum amplified
Aon compressed months of internal debate into a focused, collaborative process. Leaders walked away with a roadmap grounded in business value, technical feasibility, and cross-functional alignment. This foundation now guides ongoing AI initiatives and positions Aon to advance intelligent workflows on the ServiceNow platform with confidence.
A roadmap that accelerates intelligent operations
Aon’s experience demonstrates how the AI Strategy & Transformation Workshop drives rapid clarity, alignment, and measurable progress. With a structured approach, enterprises gain the momentum needed to rewire workflows, scale intelligence, and accelerate the shift toward AI-ready operations.
Ready to build your AI roadmap?
The AI Strategy & Transformation Workshop gives your teams the structure, momentum, and clarity to accelerate enterprise-scale AI adoption. Connect with us to schedule your session and move your AI strategy into action.
The 2025 TBM Conference brought together leaders who are reshaping how enterprises manage technology, optimize investment decisions, and accelerate value. Over three days, we engaged in deep conversations about connecting strategy, spend, and execution into a single system that drives measurable business outcomes.
Our team hosted sessions across TBM, cost optimization, AI-driven decisioning, and modern operating models. We explored how CIOs, CFOs, and transformation leaders are aligning financial governance, portfolio management, and architecture to move beyond incremental improvements and build connected, high-velocity enterprises.
What we explored at TBMC 2025
The evolution of TBM inside a modern operating model — Sessions focused on how TBM now anchors the economic intelligence layer of the Enterprise Operating Model, enabling real-time visibility, smarter trade-offs, and funding that adapts as priorities shift.
AI’s role in accelerating financial and operational performance — Leaders discussed how AI enhances forecasting, strengthens investment decisions, and reduces the lag between planning and execution. The message was clear: AI-powered financial operations set the pace for enterprise agility.
Closing the orchestration gaps that stall transformation — Breakout discussions highlighted the friction points that slow value flow—siloed portfolios, outdated funding cycles, architectural constraints—and how connected TBM practices help enterprises scale impact faster.
Real stories from enterprise practitioners — Our sessions covered practical examples of how organizations modernized financial governance, improved cross-functional alignment, and strengthened ROI visibility while advancing their operating model maturity.
From Listening to Leading: Our Journey to TBMC 2025
Discover how Cprime is shaping the future of enterprise operating models at TBMC 2025 with clients CNO Financial.
Oona Ziegler, Laura O’brien (CNO), and Lindy Quick (CNO)Aaron Bockelie and Mahesh KeswaniMaxim DanilevskyOona ZieglerCustomer Appreciation AwardsOur screenprinted tees were almost as popular as the puppies!Customer Appreciation AwardsKonstantin PopovKonstantin PopovMohammed Attieh
Featured insights and session materials
Explore related resources from TBMC 2025, including expert commentary, session highlights, and analysis on the future of TBM and operating models.
Session recaps:
Amplifying Enterprise Orchestration with TBM-Enabled Operating Models
Learn how leading enterprises link strategy to execution through modern operating models, from product-led design to enterprise finance. Using TBM, organizations move beyond structure to systematically measure, govern, and optimize value flow in real time.
Capable by Design: How We Align Spend with Strategy
Experience our approach to integrating Enterprise Architecture Management into the Strategic Portfolio Management (SPM) and IT Financial Management (ITFM) lifecycle.
An Adventure in Starting Smart: How CNO Drove Momentum Without Boiling the Ocean
The story of how CNO built a connected operating model using Apptio Targetprocess and existing tools like Jira, starting with just 30 licenses and no mandate.
Speakers: Laura O’Brien (CNO), Lindy Quick (CNO), and Oona Ziegler
Action and Architecture: Southwest Airlines Connects Finance, Capabilities and Demand for App TCO
See how Southwest Airlines uses Apptio ADM, Datalink, and Targetprocess—integrated with LeanIX—to connect IT, business capabilities, applications, and demand.
Your operating model isn’t broken… it’s disconnected.
Learn why well-intentioned transformation initiatives keep falling short, and discover the proven framework that leading companies are using to navigate disruption, optimize costs, and unlock sustainable growth.
If you’re assessing how TBM, financial governance, and operating model modernization can accelerate impact across your enterprise, schedule a working session with our experts. We’ll explore where value flow slows down inside your organization and identify the highest-leverage opportunities to improve outcomes.
This guide shows how to build AI maturity with Atlassian’s Rovo, moving from quick-win use cases to enterprise-wide intelligence. It outlines a phased approach—starting small, expanding through smart integrations, and embedding AI into everyday operations—while ensuring governance, security, and team adoption for long-term impact.
3 Key Takeaways:
Begin with focused, high-value AI use cases to prove ROI quickly.
Scale results by integrating AI across your full tech stack.
Sustain success with clean data, strong governance, and skilled teams.
Unlock the secrets to AI transformation success in Atlassian with this essential guide that reveals the five game-changing decision points every forward-thinking organization needs to master.
Discover how industry leaders are leveraging Atlassian Rovo and AI-ready ecosystem to drive 40% higher productivity, 70% faster decision-making, and revolutionary business outcomes that leave competitors behind.
Download your copy of 5 Critical Decision Points for AI Adoption with AI-Powered Tools from Atlassian now!
Download this webinar for a strategic panel discussion with the AI Center of Excellence Executive Council—an interdisciplinary group shaping some of the market’s most ambitious enterprise AI strategies.
You’ll will come away with:
Clarity on the defining traits of AI-native enterprises Learn how executive leaders are enabling fluid data, agent-driven execution, and continuous adaptation.
A practical understanding of the 4Ms of transformation See how Mindset, Mechanics, Machines, and Mediums drive scalable, intelligent workflows.
Strategic pathways to orchestration at scale Explore how enterprises are activating AI across business units to deliver measurable outcomes.
This conversation draws directly from experience across sectors and platforms, with leaders who are guiding enterprise transformation from concept to execution. The council explores how AI is shaping new operating models, where intelligence is wired into the fabric of how businesses work, decide, and grow.
If your organization is preparing to accelerate AI initiatives—or seeking to unify efforts already in motion—this session offers a rare window into what it takes to move with purpose, speed, and precision.
AI CoE Panelists:
Sankar Melathat
Vice President – Global Head of Solution Design and Engineering
Cprime
