Posted on May 24, 2023 by Yogesh Kumar -
A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.
In our previous webinar in this series, we discussed how to best enable change management in adherence to the ITIL framework and using Jira Service Management (JSM). In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.
After watching this webinar, you’ll understand:
-The role of a Service Catalog in ITSM
-How to create and curate an effective Service Catalog
-How to build and manage a Configuration Management Database (CMDB)
-How to best leverage CMDB for service improvement
Speaker:
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Clayton Chancey
Senior Solutions Architect, Cprime |
Posted on May 17, 2023 by Yogesh Kumar -
Release Train Engineers (RTEs) have tremendous responsibility in a scaled Agile environment. After all Agile Release Trains (ARTs) can’t steer themselves.
But, RTEs also face significant challenges along the way. In this webinar, Cprime’s Ali Huda, Senior Enterprise Agility Consultant, discusses common challenges RTEs face and how they can be overcome using SAFe® and Agile best practices, best-in-class tooling like Jira Align, and focused effort. We will also demo how Jira Align can help solve these challenges.
Learn how to solve these problems in your own organization:
- Lack of visibility into the full book of work
- Lack of visibility into how work being done by teams is contributing to strategic goals
- Lack of understanding of how much an ART can deliver over the course of a planning increment
- Visibility into the Risks and Dependencies affecting an ART
- Constant need to create and update roadmaps
- Limited availability and customizability of progress report
Speakers:
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Ali Huda
Senior Enterprise Agility Consultant
Cprime |
Posted on May 4, 2023 by Yogesh Kumar -
Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.
In this three-part webinar series, we focus on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.
In Part One of this webinar series you will learn:
- The vital importance of cultivating a customer-first mindset
- How to adjust your mindset to view your services as products
- The power of a product/service roadmap
Speakers:
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Devin Anderson
Strategic Product Coach, Cprime
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Eric Rodstein
Senior Solutions Engineer, Cprime
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Posted on May 3, 2023 by Yogesh Kumar -
Improve your agility by moving towards automation and streamlined processes between your IT and dev teams. ITSM with Jira Service Management (JSM) can help optimize your processes and significantly reduce manual touch points, while change management minimizes risks and disruptions to your IT services.
In the first part of this series, we cover change management with Jira Service Management in depth. Join our ITIL-certified experts to learn how to manage changes to your software or infrastructure using Jira Service Management so that you accurately understand the impact and scope of changes up and downstream.
Explore:
- How to get started with change management
- A demo of change management features in JSM
- Change management best practices and tips
Speakers:
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AJ Schmalenberger
Head of Atlassian Center of Excellence, Cprime
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Mario Vaccari
Atlassian Solutions Architect & Client Success Lead, Cprime
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Posted on April 13, 2023 by Traci Taylor -
The journey to agile maturity is neither fast nor straightforward. What do you need to know? What challenges might you face? Which tools will best meet your organization where it’s at?
Join our experts to explore what you should expect to see across the five phases of Agile maturity. In the third and final part of this series, we focus on Phase 5. Cprime’s Sneha Crews (Managing Director, Solutions Engineering), Rod Morrison (Partnerships Director, EMEA) and Sarah Sego (Agile Transformation Consultant), will share valuable advice about negotiating the turns, avoiding roadblocks, and enjoying the ride in your agile maturity journey. Plus, we’ll talk about the optimal tools to support you—enterprise product management software, like Atlassian Jira Align.
Learn:
- Common maturity elements of Phase 5 of agile maturity (The Scaling Agile Enterprise)
- Challenges you may face in the last phase of your agile maturity journey and how to overcome them
- How Jira Align’s features and functionality can support your Agile enterprise
- How to utilize custom-tailored solutions to meet your specific needs
Speakers:
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Sneha Crews
Managing Director, Solutions Engineering
Cprime |
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Rod Morrison
Partnerships Director, EMEA
Cprime |
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Sarah Sego
Agile Transformation Consultant
Cprime |
Posted on April 5, 2023 by Yogesh Kumar -
With the current market emphasis on Atlassian Cloud migrations and Jira Service Management (JSM), we get you ready for take off as we delve into the complexities of successfully migrating an existing CMDB (or implementing a new one) in the Atlassian Cloud.
In this webinar, we provide concrete examples and best practices to help guide your successful migration of Configuration Management Database (CMDB) from an on-prem architecture to a cloud architecture while highlighting the importance of design considerations for discovering and categorizing assets, various IT configurations, and integrating with JSM for effective Incident, Change, Request, and Problem Management.
Learn:
– Challenges and considerations of migrating an existing CMDB (or implementing a new one) in Atlassian Cloud
– Examples and best practices for a successful migration of your CMDB to a cloud architecture
– Benefits of a JSM integration
Speakers:
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Clayton Chancey
Senior Solutions Architect, Cprime
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Bob Hart
Senior Solutions Architect – Ecosystems, Device 42
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Posted on March 29, 2023 by Yogesh Kumar -
Let’s Talk About _____ with the Cprime SAFe Fellows is an ongoing global webinar panel series with Cprime’s SAFe Fellows and SPCTs that will cover a variety of advanced SAFe topics.
How can you continue to adapt and grow with the pace of change? One of the key aspects of the Scaled Agile Framework® is its dedication to continuous learning and relentless improvement. The newest evolution of the framework will continue to ensure your organization has the tools it needs to stay ahead of the competition. Join our Cprime SAFe Fellows, Ken France, Darren Wilmshurst, and Isaac Montgomery, for the second episode of this panel series to learn all about the what’s to come in SAFe from an advanced viewpoint.
- Explore where the SAFe framework is going next
- Review the major updates experienced practitioners need to know about
- Understand the advantages and challenges of the next evolution SAFe and its impact to your organization
(SAFe and Scaled Agile Framework are registered trademarks of Scaled Agile, Inc.)
Speakers:
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Ken France
VP, Enterprise Agility, SAFe Fellow & SPCT
Cprime |
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Isaac Montgomery
SAFe Fellow & SPCT
Cprime |
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Darren Wilmshurst
Director, SAFe Fellow & SPCT
Cprime |
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Glenn Smith
SAFe Business Agility Consultant and Trainer, SPCT
Cprime |
Posted on March 27, 2023 by Yogesh Kumar -
The journey to agile maturity is neither fast nor straightforward. What do you need to know? What challenges might you face? Which tools will best meet your organization where it’s at?
Join our experts to explore what you should expect to see across the five phases of Agile maturity. In part 2 of this series, we focus on Phases 3 and 4. Cprime’s Sneha Crews (Managing Director, Solutions Engineering), Rod Morrison (Partnerships Director, EMEA), and Ali Huda (Enterprise Agility Consultant), will share valuable advice about negotiating the turns, avoiding roadblocks, and enjoying the ride in your agile maturity journey. Plus, we’ll talk about the optimal tools to support you—enterprise product management software, like Atlassian Jira Align.
Learn:
- Common maturity elements of Phase 3 of agile maturity (The Scaling Agile Organization) and Phase 4 of agile maturity (The Agile Enterprise)
- Challenges you may face in your agile maturity journey and how to overcome them
- How Jira Align’s features and functionality can support scaling
Speakers:
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Sneha Crews
Managing Director, Solutions Engineering
Cprime |
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Rod Morrison
Partnerships Director, EMEA
Cprime |
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Ali Huda
Senior Enterprise Agility Consultant
Cprime |
Posted on March 15, 2023 by Yogesh Kumar -
In partnership with:
Properly functioning Lean Portfolio Management will position your enterprise for profitable growth by delivering maximum customer value. You can get started with a few simple steps! Join Cprime and Apptio experts to learn how to:
- Structure your lean portfolio
- Put the right decision-makers in plac
- Establish basic Lean Portfolio Management practice
- Clearly measure the health of the Lean Portfolio using Apptio
Speakers:
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Dan Weikart
Director & Enterprise Agility Coach, Cprime |
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Andrey Mihailenko
Co-Founder of Targetprocess and the VP, Product & Engineering, Apptio |
Posted on February 23, 2023 by Yogesh Kumar -
The journey to agile maturity is neither fast nor straightforward. What do you need to know? What challenges might you face? Which tools will best meet your organization where it’s at?
Join our experts to explore what you should expect to see across the five phases of Agile maturity. In part 1 of this series, we will focus on Phases 1 and 2. Cprime’s Sneha Crews (Managing Director, Solutions Engineering), Rod Morrison (Partnerships Director, EMEA), and Drew Garvey (Enterprise Solutions Architect), will share valuable advice about negotiating the turns, avoiding roadblocks, and enjoying the ride in your agile maturity journey. Plus, we’ll talk about the optimal tools to support you—enterprise product management software, like Atlassian Jira and Jira Align.
Learn:
- Common maturity elements of Phase 1 of agile maturity (The Agile Team) and Phase 2 of agile maturity (The Team of Agile Teams)
- Challenges you may face in the beginning of your agile maturity journey and how to overcome them
- Software tools, features, and functionality that can support scaling
Speakers:
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Sneha Crews
Managing Director, Solutions Engineering
Cprime |
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Rod Morrison
Partnerships Director, EMEA
Cprime |
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Drew Garvey
Enterprise Solutions Architect
Cprime |
